It was difficult to find our driver. We were told he would be outside the terminal holding a sign with our name. I had to call for the company to get ahold of the driver. He called me but his Pakistan accent was very difficult to understand. We finally found each other. He was standing outside his taxi. He got us safely to our hotel.
Thank you for taking the time to share your feedback and for choosing My Transfer. We sincerely apologize for the initial difficulty in locating your driver and for any inconvenience caused during the meeting process. We understand how important clear and smooth coordination is upon arrival, and we regret that this aspect of your experience did not meet expectations. We also appreciate your patience and are pleased to hear that, despite the initial confusion, your driver ensured a safe and comfortable journey to your hotel. Your comments are very valuable to us and will be shared with our team to further improve communication and meeting point clarity for our guests. We hope to have the opportunity to provide you with a more seamless experience in the future. Kind regards, My Transfer Team
