The private transfer from the airport to the city center was so easy and straightforward. The price was very fair, and I enjoyed having peace of mind that I wouldn't be scammed by the notorious taxi companies at the airport. I'll absolutely do the private transfer again when I'm back in Sarajevo.
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Oliver_G
August 2, 2026 · via Viator
Pleasant transfer
It worked wonderfully. Friendly welcome in the arrivals hall and a safe ride to the destination.
事業者からの返答
Thank you for your kind review! We're delighted to hear everything went smoothly and that you appreciated the friendly welcome and safe transfer. We hope to welcome you again in the future!
Best regards,
Dream Balkans Team
J
Janavi_C
April 2, 2026 · via Viator
I was picked up by Bojan...
I was picked up by Bojan on time, he was very warm - a lovely welcome to the country. I was travelling by myself so he walked me all the way to my airbnb as it was a pedestrian street and the car could not go there. From what I can tell, the tour company itself is lovely as I did book other things with them.
事業者からの返答
Thank you so much for your kind words! We’re delighted to hear that Bojan made you feel so welcome and helped you get to your Airbnb safely. It’s wonderful to know you had a positive experience with our team, and we truly appreciate your trust in us. We hope to welcome you again on another adventure soon!
Kind regards. Dream Balkans Team
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E6636UPhelens
December 17, 2025 · via Tripadvisor
Customer Service
This is a review to highly commend the service we received from Dream Balkans, under some very challenging circumstances. I had initially approached them to enquire about airport transfers and day trips for a group booking that I was arranging to Sarajevo. From the early communication over Whatsapp they were extremely responsive and helpful. I decided to book with them and they remained in contact in the run up to our departure. Where they have exceeded all expectations is when our group encountered massive disruption with our Ryanair flights. Our flight was unable to land and was diverted to Dubrovnik where we remained on the tarmac for 4 hours. During that frustrating time I received frequent whatsapp messages, to assure us they were on hand to assist and offered various solutions depending on what the outcome of the flight disruption would be. They tracked our flight and even after a 6 hours delay and another failed attempt to land at Sarajevo, they were on their way to pick us up! In the end our flight turned back to the UK and our trip was abandoned, they messaged us the next day with very kind words and a sympathetic approach. To be honest, the team at Dream Balkans made an awful situation a bit more bearable. Although we did not make it to Sarajevo this time, we will try again and look forward to using their travel services then.
事業者からの返答
Thank you so much for taking the time to share such a detailed and heartfelt review. We truly appreciate your kind words and are grateful that you chose Dream Balkans for your travel arrangements.
We were genuinely sorry to hear about the extreme disruption you experienced with your flights. Situations like these are frustrating and completely beyond anyone’s control, but from our side, it was important to be present, responsive, and supportive in any way we could. Knowing that our communication and assistance helped make a very difficult situation a little more bearable means a great deal to our entire team.
Your understanding and patience throughout the process were greatly appreciated. While we regret that this trip to Sarajevo did not work out, we sincerely hope it will be only a postponement rather than a cancellation. When you are ready to try again, we would be delighted to welcome you and take care of your travel needs from start to finish.
Thank you once again for your trust and recommendation. We look forward to assisting you in the future.
Warm regards,
The Dream Balkans Team
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James_F
November 15, 2025 · via Viator
Fantastic Company
Unfortunately, due to Ryanair not being able to land our plane in Sarajevo, due to bad fog, we were unable to meet our transport with Viator. However, they did come to meet us at the Airport in Sarajevo. Today 15th November 2025, Viator are collecting us from our accommodation in Sarajevo to return us to the airport and I am 100% positve, they will arrive to collect us. Therefore, I believe they deserve full star rating.
事業者からの返答
Thank you so much for your kind review! We’re glad our team was able to meet you at the airport despite the unexpected delay, and we appreciate your trust in us for your return transfer. Your full-star rating means a lot. Safe travels!
Best regards,
Dream Balkans Team
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joanna_s
November 12, 2025 · via Viator
We were picked up at...
We were picked up at 4:45am and our driver was on time. The car was clean and in good working conditions. The driver helped us with our luggage.
事業者からの返答
Thank you very much for your feedback! We’re glad to hear that the early pick-up went smoothly and that the driver was punctual, helpful with your luggage, and that the vehicle was clean and comfortable.
We appreciate you choosing our service and hope to assist you again in the future!
Best regards.
Dream Balkans Team
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Farhan_M
May 7, 2025 · via Viator
5* Service from an Excellent Team
Fantastic service and communication throughout. Made my first time in Sarajevo a lot more easier and stress free. My drivers Zulfo and Edis were excellent and are true gems for the company! 5* service from Asim and the whole team. I’ll definitely be using this company again when I return to Sarajevo again.
事業者からの返答
Thank you so much for your wonderful review! We're thrilled to hear that your first visit to Sarajevo was smooth and stress-free thanks to our team. Zulfo, Edis, Asim, and everyone else will be so happy to hear your kind words—they truly are valued members of our team. We’re honored by your 5-star rating and can’t wait to welcome you back on your next visit to Sarajevo!
Kind regards,
Dream Balkans Team
M
Muneeb_A
September 4, 2024 · via Viator
Amazing experience very professional and very friendly
The driver, Tarik, waited for me an extra hour after my flight got delayed till midnight. He was very friendly and an amazing vibe. When I mentioned that I hadn’t ate anything before my flight and now every store was closed, he went out of his way to help find me an open food store and bought me a wrap. Then he helped me find the place where I was staying. Amazing experience and a nice friendly small tour. If all of their drivers are as friendly as Tarik then I can’t see any rating less than a 5/5.
事業者からの返答
Thank you so much for your thoughtful review! We're delighted to hear that your Private Transfer was such a positive experience, despite the delay. Tarik’s patience, friendliness, and willingness to go the extra mile—especially helping you find food so late at night—truly exemplify the level of service we aim to provide. We’re glad he was able to make your journey smoother and more comfortable. Your kind words about Tarik mean a lot, and we’ll be sure to share your feedback with him. We strive to ensure all our drivers are just as friendly and helpful, and we appreciate your 5/5 rating!
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Wairimu_M
April 13, 2024 · via Viator
Beyond Excellent
A fantastic first impression of Sarajevo. Asim connected with me a day or so ahead of the trip to confirm. I really appreciated this because the Viator confirmation does not display the flight details submitted at booking. My driver was a lovely gentleman who met me immediately after I walked out of Customs and promptly helped me wirh my bags. He graciously pointed out landmarks on our drive into the city. Also to top things off, he didn't just dump me at the address. He walked out with me to ensure the apartment drop-off was correct then helped bring my bags over. Top service and one others should emulate.
事業者からの返答
Thank you for sharing your wonderful feedback about your arrival experience in Sarajevo. We’re thrilled to hear that you had a fantastic first impression of the city.
It’s great to know that Asim’s proactive communication was helpful and that the driver provided exceptional service. We are proud of our team members who go above and beyond, and it’s wonderful to hear that the driver’s attention to detail, from assisting with your bags to ensuring a smooth drop-off, made a positive impact.
Your kind words are greatly appreciated, and we will be sure to pass them along to Asim and the driver. Thank you for choosing us, and we look forward to welcoming you on more memorable journeys in the future.
Warm regards
G
Garath_S
March 15, 2024 · via Viator
Professional !
Very happy - fantastic driver - very friendly and gave us some great insights into Sarajevo ! Highly recommend
事業者からの返答
Thank you for your positive feedback! We’re delighted to hear that you were very happy with your experience and that our driver provided friendly service and valuable insights into Sarajevo.
Your high recommendation means a lot to us. Thank you for choosing Dream Balkans, and we look forward to welcoming you on another tour in the future!
Best regards