Excellent Tour. Our tour guide Toseff was awesome! Hre was very knowledgeable and detailed regarding the history of Dubai as well the future of Dubai. He was very informative about the tour and offered suggestions about what to do for the remainder of our stay! Toseff was very professional and courteous!
事業者からの返答
Dear Valued Guest,
Thank you for your wonderful review! We’re thrilled to hear that you had an excellent tour and that Toseff made your experience memorable with his knowledge and professionalism.
We truly appreciate your kind words and hope to welcome you again soon!
B
Boris_N
January 5, 2026 · via Viator
Terrible communication and important info provided at 3:50 am the night before the tour ...
First, terrible communication from the tour operator. I sent a message about 4 days before the tour to confirm the details (note that the tour start time is not mentioned anywhere in the description), to which I never received a reply. The day before the tour, I sent a follow up message, to which I did get a quick reply and we agreed on 11am as the pick up time. At 3:50 am the night before the tour (obviously when we were still sleeping), the tour operator sent another message saying that the Global Village only opens at 4PM and our pick-up time will be 3PM (even though we were supposed to go to Miracle Garden first, which itself needs about 1.5-2 hours). This was important information provided way too late, so we ended up cancelling the tour and went on our own.
事業者からの返答
Dear Sir,
We sincerely apologise for the inconvenience and confusion caused, and we truly regret your experience.
At the time of booking, the first available tour slot starts from 1:00 PM, which is selectable during the reservation process. As discussed in your email conversation with our sales team, you were informed that this is a private tour, and therefore, the pickup time could be adjusted according to your convenience. You requested an 11:00 AM pickup, which was agreed upon by the sales team.
However, when the booking was forwarded to our operations team to assign the driver, they reviewed the itinerary and noticed that an 11:00 AM pickup would not be suitable. With that timing, you would reach Miracle Garden around 12:00 PM, and the visit would finish approximately by 2:00 PM. Since Global Village opens only at 4:00 PM, this would result in a long waiting period and unnecessary inconvenience for you.
To avoid wasting your time, our operations team contacted you immediately (approximately 12 hours before the tour) to explain the situation and recommended adjusting the pickup time to 3:00 PM, which would better align with the opening hours of Global Village. During this conversation, you informed us that you had a dinner commitment at 6:00 PM, and therefore proceeding with the revised schedule would not be suitable for you. You then requested to cancel the tour and receive a full refund.
We accepted your request immediately and issued a 100% refund, even though the cancellation was made at the last moment and the vehicle had already been reserved for you. We absorbed the full cost in order to assist you and show goodwill.
Once again, we sincerely apologize for the inconvenience caused. We truly tried our best to accommodate your schedule and ensure a smooth experience, but we respect your decision to cancel.
We kindly request you to accept our apology and reconsider your review, as a full refund was provided despite the last-minute cancellation.
Thank you for your understanding.
Kind regards,
JTH TOURISM
P
pushkar_j
December 29, 2025 · via Viator
Day trip to Miracle Garden and Global villlage Garden with
Superb day trip, the Driver Toseef made the entire experience superb. The visit to both Miracle Garden and Global village is a must do!!!!
事業者からの返答
Thank you for your wonderful feedback! We’re delighted to hear that Toseef made your day trip such a superb experience. We’re glad you enjoyed visiting both Miracle Garden and Global Village—truly must-see attractions. We hope to welcome you again soon.
G
gabrielei550
April 14, 2025 · via Tripadvisor
Lob an den Tourguide
Best tour guide ever ,so much experience and tips and a d HR friendly way
He was actually just the driver ,but he made our ride there and back a beautiful experience
His name is Sayed, I can recommend him here to all 100%
事業者からの返答
Vielen lieben Dank für das tolle Feedback! Wir freuen uns sehr, dass Sayed eure Tour zu einem besonderen Erlebnis gemacht hat. Wir geben das gerne an ihn weiter und hoffen, euch bald wieder begrüßen zu dürfen!
T
tift2025
April 8, 2025 · via Tripadvisor
Satisfied
Faheem Shah’s tour was the highlight of my Dubai trip! His knowledge of hidden gems and local culture blew me away. The itinerary was perfectly paced, and he even recommended the best shawarma spot. Highly recommend for solo travelers!
事業者からの返答
Thank you so much for your kind words! We’re thrilled to hear that Faheem Shah made your Dubai experience memorable. We’re glad you enjoyed the itinerary Wishing you more amazing adventures ahead — we hope to welcome you back again soon!
M
montanas219
April 5, 2025 · via Tripadvisor
Amazing
I would recommend to everyone took care of me in every way perfect in every way not pricey at all family loved every moment amazing place to go
事業者からの返答
Thank you so much for your kind words! We’re thrilled to hear you and your family had an amazing experience and loved every moment. It was our pleasure to take care of you, and we truly appreciate the recommendation. Looking forward to welcoming you again soon!
M
mrsX3317AL
April 5, 2025 · via Tripadvisor
Amazing service given by the tour guide
I really enjoyed my trip and it wouldn’t be possible without my tour guide Faheem shah. He gave us such a lovely tour of Dubai and showed us all the hidden gems of Dubai. He also told us the history behind each building and that enhanced my amazing experience w my family. Faheem also showed us the city in the day and the night which was lovely. If anyone is going Dubai I would 100% recommend getting Faheem as a tour guide. Really enjoyed it!!!
事業者からの返答
Thank you so much for your wonderful review! We’re delighted to hear you had such a memorable experience exploring Dubai with Faheem Shah. He truly takes pride in showing guests the best of the city, both the iconic landmarks and hidden gems. Your kind words mean a lot to us, and we’ll be sure to pass on your appreciation to Faheem. We hope to welcome you and your family again soon!
H
hassansJ5178YG
April 4, 2025 · via Tripadvisor
Amazing service
Went a few months back and was so impressed w the service given by faheem shah. Took us on a lovely trip and showed us lovely views. My kids and I enjoyed it a lot and it wouldn’t be possible without an amazing tour guide
事業者からの返答
Thank you for your lovely feedback! We’re so happy to hear that you and your kids had a great time exploring with Faheem Shah. He truly goes above and beyond to make every tour special. We’re grateful for your kind words and hope to welcome you back for more unforgettable experiences!
R
rprasad_21
April 3, 2025 · via Tripadvisor
Wonderful time
Everything was amazing! From pick up to transfer. Aswel Toseef was amazing. He was very knowledgeable about Dubai, gave us history, showed us around, gave wonderful recommendations. He was very patient with us! And treated us just like family! Thank you!!
事業者からの返答
Thank you so much for your heartwarming review! We’re thrilled to hear that everything went smoothly from start to finish. Toseef will be so happy to know his knowledge, patience, and hospitality made your experience memorable. Treating our guests like family is
K
K7911EKalinad
March 25, 2025 · via Tripadvisor
Good service
We had a good service! Our driver Sayed was very nice, told us a lot about the city and also drove extra laps through Dubai. A very good service, recommended! ☺️
事業者からの返答
Thank you for your kind review! We’re glad to hear you enjoyed the service and had a great experience with our driver, Sayed. He’s passionate about making every journey special, and it’s great to know he went the extra mile—literally! We truly appreciate the recommendation and hope to see you again in Dubai!
