You can count yourself lucky if you get BEN as a guide. He was more than just our guide, he became part of our group and gave us an experience that I'll never forget.
事業者からの返答
Thanks for joining our Day Sea Kayak Tour to Rangitoto Island. We’re glad Ben made the experience so memorable and felt like part of the group rather than simply your guide. We’ll make sure he sees your kind feedback.
J
Jonathan_G
April 21, 2026 · via Viator
Amazing experience. Ben...
Amazing experience. Ben was extremely knowledgeable about all the islands and the day was beautiful.
D
David_P
February 27, 2026 · via Viator
Kayak Tour & Viator need to improve!
Horrible experience!
Booking a few months ahead was a mistake!
When the cruise ship arrived that day we went to check out the tour location for the next day and found omissions from the Tour Listing.
"It did / does not mention the Kayak Row of 3.25 miles each way, across a very very busy channel". Realizing there was no way for our group of 7, aged 60-71 would be able to row 6.5 miles. That distance omission was / is significant and a show stopper.
I contacted the tour company as soon as we realized, 22 hours before the excursion was to begin to cancel and seek a refund (Keep in mind the ship had just arrived)
Answer was NO! Discussed further and tried to explain, NO! Contacted Viator and explained everything, Answer was NO!
Not even a swap or partial refund, no admission of any misinformation.. UNACCEPTABLE!!
I have been using Viator for 3 years in multiple countries and events. I, and my group will no longer use and support Viator ever again.
Nor would I recommend the Kayak trip to anyone!
You may have kept my money, but you have lost in the long run.
K
kristie_farmer
February 2, 2026 · via Tripadvisor
Must do
Awesome day experience with the guide Dan. The day we did our tour was not the best weather but was still a great day and catered well to my partners dietary requirements for lunch. 100% recommend!
事業者からの返答
Thanks for the great feedback. We will pass on your kind words to Dan.
C
Colleen_I
January 6, 2026 · via Viator
We had a beautiful day...
We had a beautiful day for kayaking and hiking! It's not for the faint of heart as the hiking portion can be strenuous at times, but it is definitely worth doing this tour. Lunch provided after the hike was delicious! We had an excellent tour guide, Ben, who you can tell loves what he does. He was very gracious when I was struggling a bit on the hiking portion. He also made sure that everyone stayed together during the kayaking and hiking. Highly recommend Ben for your tour guide on this excursion.
事業者からの返答
Thanks for the wonderful feedback. All the best
T
Trail33469121039
December 22, 2025 · via Tripadvisor
Ben the trip guide is top-notch
Had a fantastic time co-guiding with guide Ben on the Duke of Edinburgh silver trip with the Baradene College students. The 3 night, 4 day trip was well organised and set up efficiently from the beginning. The gear was sorted, the students were looked after and it was a well-executed trip. The easy-going nature of guide Ben meant that the students found it stress-free. Safety systems were top-notch, meaning that the teenagers were well cared for and in safe hands. Of note was the educational experience that the students received. Ben went to great lengths to ensure that the students had a robust knowledge of navigation and were ready to lead their sections of the trip. He equipped them with the thinking needed to carry out their leadership responsibilities while supporting them to make safe decisions. This was apparent as he would get the group to huddle and reflect, then discuss while informing them of what was needed. All in all, it was an easy trip as a co-guide because it was stress-free and the students had a lot of fun!
S
Safari47223321463
November 3, 2025 · via Tripadvisor
Great day out with Ben from Auckland Sea Kayaks
Our Tour Guide today was Ben, he was amazingly insightful & made it a very special day. Right from the safety briefing to the guided tour & delicious lunch he was caring & helpful. Thank you Ben for such a great day that I would highly recommend anyone regardless of your experience. Cheers Phil
事業者からの返答
Thanks for the awesome feedback, and glad you had a great time paddling to Rangitoto with Ben. Hope to see you on the water again one day.
M
monica_a
August 21, 2025 · via Viator
Phenomenal
We had an amazing day with Daniel! He’s an amazing guide and knew so much about the plant life, birds and answered any questions we had. The kayak ride was nice and leisurely. The water was quite calm and the weather was ideal. The hike was an incline but not bad at all and the views at the top of Rangitoto are absolutely worth it!
The day started at St Heliers beach at 8:30 and ended at the same place about 2 pm which was perfect leaving time in the day to walk around and have a nice dinner. Definitely worth it for anyone visiting!
S
Sunshine04416217335
July 7, 2025 · via Tripadvisor
Unforgettable
The best experience I’ve done in New Zealand so far! I loved every second of the activity, our instructors Ben and Camilla were so knowledgeable and friendly, the views were incredible, food was delicious, and the kayaking was unforgettable, especially in the dark. I was blown away by how much equipment we were given, fleeces, coats, torches, splash skirts, shoes and more!! Way beyond my expectations. Would recommend to anyone :))
事業者からの返答
Thank you so much for your amazing review! We’re thrilled to hear you loved every moment of the tour and that Ben and Camilla helped make it so memorable. It’s great to know the views, food, and gear all exceeded your expectations too. Thanks for recommending us — we’d love to see you out on the water again one day!
I
Ingrid_S
April 25, 2025 · via Viator
Ingrid S Likes Auckland
Great day out & a must do when in Auckland. Love the great outdoors so a great way to see & experience Auckland.