Great idea..poor execution…be careful to ask where they are picking you from to take you to the Marina….we had no chance to make it back before our NCL cruise leaving Patong beach….cancelled…my executed an audible..and an amazing day not on the island hoppers, a refund was issued very quickly…providers don’t actual care if you will make it back to your boat…ask questions…be smart.
事業者からの返答
Dear Guest,
First of all, I would like to sincerely express our regret for the disappointment you experienced.
We fully understand that guests arriving by cruise ships have very tight schedules, and please be assured that we tried all possible options to make your participation in the tour feasible. As I mentioned in our direct correspondence, the tours you purchased are designed for guests staying in hotels in the Phuket area. All pick-up and drop-off times are organized and planned based on this structure.
We have previously welcomed cruise passengers without any issues, as their docking times were later. However, on the morning of the tour, through your message, we learned that you needed to be back on the ship by 17:00. Had we known this earlier, we would have informed you in advance and would not have left the refund process to the last day.
We suggested a full-day city tour as well as sea tours with relatively earlier return times. Nevertheless, there was still a risk regarding your return and boarding time, and we did not want to put you in that situation.
We cannot agree with your comment suggesting that we did not care about whether you would make it back to the ship, as both I and my colleague made efforts to explore all possible alternatives.
That said, we respect your feedback and wish you all the best.
Natthicha.
