Guide didn’t turn up- the only day we had to visit Lecce. No excuse given - gave up after 35 minutes. Definitely DONT book with this company
事業者からの返答
Thank you for your feedback. We sincerely apologise for your experience and understand how disappointing it must have been, especially as you had only one opportunity to visit Lecce. This is not the standard of service we aim to provide. We appreciate you bringing this to our attention, and we will investigate the matter internally to help prevent similar situations in the future.
O
olga_g
June 21, 2026 · via Viator
guide did not show up
we never met the tour guide, walking around meeting place for 30 minutes, so finally called Viator to connect with the guide and Viator couldn not reach them. Very disappointing as we made 2 out detour to see Lecce with this tour
事業者からの返答
Thank you for your feedback. We’re very sorry to hear that the guide did not show up and that you were unable to complete your tour of Lecce as planned. We understand how disappointing this must have been, especially given the effort you made to join the experience. This is not the standard we aim to provide, and your comments will be taken seriously and reviewed further.
