Guide did not show up.
No WhatsApp, text or voicemail
After a while we contacted Viator.
We need to wait three days for them to investigate
Not one apology. That part was surprising
事業者からの返答
Thank you for your feedback. We sincerely apologise that the guide did not show up and that you received no response to your messages. We understand how frustrating this must have been, especially without receiving an apology or timely assistance. We take this matter seriously and will review what happened with our team to help prevent similar experiences in the future.
L
Lara_b
June 21, 2026 · via Viator
Scammed - no guide showed
This was a total scam. I paid and no guide ever showed up. I am now waiting for viator to refund my money. Terrible experience - don’t ever book with this operator.
事業者からの返答
Thank you for your feedback. We’re very sorry to hear that no guide showed up for your tour and understand how frustrating this experience must have been. This is not the level of service we aim to provide. We hope your refund request through Viator is processed promptly, and your comments will be taken seriously for further review.
Bordeauxの類似ツアーを比較
最安値: ボルドープライベートウォーキングツアー — $47
最高評価: The Most Complete and Best Rated Tour of Bordeaux — 5.0 (723 件のレビュー)
最短: The Most Complete and Best Rated Tour of Bordeaux — 2–3 時間
