Suzy picked us up in Lyttleton after charging us $30 that she informed us about the day prior. We rode in a tiny Nissan Juke that had loud road noise. Suzy was from Korea and could hardly speak or understand English. She would periodically play parts of a guided tour on her phone. We got to the wildlife refuge and were told we had to pay $45 each to enter and given 1 hour to tour it ourselves. She then took us to the botanical gardens which was free to the public. Led us to a rose garden and a fountain and told us she would meet us across the street. Due to her lack of English we couldn’t ask any questions during the tour. We paid $224 to trip advisor plus the fees above! Such a disappointment. We have done several trip advisor tours and never been so disappointed.
事業者からの返答
Hello. I am very sorry that your trip did not meet your expectations. We will take your
feedback into consideration and work hard to improve the areas you mentioned so that we
can provide an even better tour in the future. Thank you.
M
Michael_P
February 12, 2026 · via Viator
Driver not a guide
The tour itself was fine but we had a driver and not a guide which we were expecting. John is not a kiwi and just drove us to the planned route. Commentary was via pre recorded messages from his mobile phone. The only plus point is that he suggested we take the Gondola to get better views of Christchurch and Lyttelton harbour. We learnt nothing about the areas we went to which is usually a feature of our Viator tours so we were disappointed with this tour.
事業者からの返答
Hello. We’re very sorry to hear that your trip was not enjoyable.
Although John is not originally from Christchurch, he has lived in Christchurch for a long time and is just as knowledgeable as a local.
We will take your feedback into careful consideration and work on improving the areas you mentioned to provide a better tour experience in the future.
Thank you very much.
R
Rod_M
February 6, 2026 · via Viator
Great overview of Christchurch
Jane is an awesome tour guide! We had friends who had given us an unofficial tour of Christchurch when we first arrived and she modified the tour to ensure we saw new things. We enjoyed seeing Kiwis at the Willowbank nature resrve, the Riccatron house and the Christchurch Botanical gardens.
事業者からの返答
We’re thrilled to hear you enjoyed your trip with our guide! At 1 Pick Tour, Jane is one of our
top guides. We will continue to strive to ensure our tours meet your expectations. Thank you!
3
35suey
November 9, 2025 · via Tripadvisor
Great day, Crappy Service
Whilst we loved the day and it was amazing, it was incredibly disappointing that the photo's Jo (our guide) insisted on taking on her phone were never sent to me. These are precious family memories, and even after several emails requesting the photo's be sent I have simply been ignored. A very unsavory way to end an otherwise amazing day.
事業者からの返答
Hello. We’re sorry to hear that you didn’t receive the photos from Jo. It seems that your guide was unable to continue working due to personal reasons. If you could please provide us with your name and phone number, we will request the photos and send them to you as soon as possible.
C
Casey_B
November 6, 2025 · via Viator
5 people in a car for 4. Not great.
Unfortunately our guide drove a Toyota Corolla. There were 2 couples. It was not a big enough car. Other issues was our guide was a college student from Korea. She did not speak English or have the history. This was not her fault this one is on Viator.
事業者からの返答
Hello. We are sorry to hear that your trip was not enjoyable. The guide is usually proficient in
English, but since you mentioned issues with their language skills, we will conduct another
evaluation to identify and address any problems. Thank you.
W
Wendy E
November 5, 2025 · via Tripadvisor
TERRIBLE
Five people crammed into a corolla. Guide only speaks broken English, and it only gets worse. Remember, if you choose this tour, I told you so. Very disappointing.
事業者からの返答
Hello. We are sorry to hear that your trip was not enjoyable. The guide is usually proficient in English, but since you mentioned issues with their language skills, we will conduct another evaluation to identify and address any problems. Thank you.
P
Pernyat
October 26, 2025 · via Tripadvisor
Take an uber instead
It was 210.00 for the 2 of us with an additional $35.00 for the Wildlife sanctuary entrance fee for basically an uber around to four stops in the city with a short recording playing over the radio about each stop that played over and over and was interrupted by the gps. Lots of money for not a lot of service.
事業者からの返答
I’m sorry to hear that you were not satisfied with your trip. However, please make sure to check whether there are any entry fees at the reservation site before making your booking. We always provide accurate information regarding this matter. Please understand that the use of GPS was the guide’s decision to help guests avoid wasting time in traffic during the short travel period. Thank you for your understanding.
E
Elsa_A
October 7, 2025 · via Viator
Satisfied customer
Detailed city tour and the tour guide really exert an effort to talk about the places that we visited. Though we ran out of time to go to the last place in the itinerary which is the Christchurch Art Gallery and Museum because its already late and we have not eaten our lunch yet.
事業者からの返答
We're delighted to hear that you had a wonderful trip. Thank you once again for choosing 1
Pick Tour.
B
Barbara_F
April 23, 2025 · via Viator
Nice tour but we were...
Nice tour but we were squished in a small vehicle with another couple. It was too many people for a small car. Our tour guide was nice and helpful but we could have benefitted from more of an overview of the day at the beginning of the excursion.
事業者からの返答
Hello. We’re sorry to hear that the vehicle felt cramped and caused discomfort. Thank you for your feedback — we will take it seriously and strive to improve as a better tour company. We truly appreciate your input. Once again, thank you for choosing our company’s tour.
J
Jeanette_M
March 21, 2025 · via Viator
It was most pleasant to...
It was most pleasant to be able to sight see at our own pace. The guide was very considerate of our mobility issues
事業者からの返答
We're delighted to hear that you had a wonderful trip. Thank you once again for choosing 1
Pick Tour.
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