We enjoyed this walking tour and it was a great introduction to the city. However 30mins was taken watching the "Changing of the Guard" at the Royal Palace, which whist interesting, we would rather have explored more of the city, as we could have returned to see that on another day.
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David_C
September 8, 2026 · via Viator
Great tour by Vera
Vera led an excellent tour of Copenhagen. We thoroughly enjoyed it. Our only negative feedback would be that it was a full tour (28 people) and it was difficult to get close enough to hear her at times although she did her best.
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Nancy_S
August 27, 2026 · via Viator
Fiasco Copenhagen Walking Tour
We arrived at the designated meeting place 30 minutes early. We waited a full hour and no one from Viator ever came to the designated meeting location. We asked other professional tour guides close by where the person might be. They looked at the address given to us and told us we were at the correct location. We would like a refund of $31..96 back asap!!
事業者からの返答
Honestly, we hardly know how to respond to such a ridiculous review. Nancy, you were at the meeting point asking our professional guides, “Where is the person from Viator?” Yet you did not identify yourselves as our guests or explain which tour you had booked.
Your tour was operated by NORDIC FREEDOM TOURS. Viator was the booking platform. Expecting a “person from Viator” and then blaming us for your own misunderstanding is absurd. Your confusion does not mean our guides were absent.
Before calling something a “fiasco,” you should understand what you booked and communicate with the people standing in front of you. Viator does its review system no favours by publishing this kind of ill-informed nonsense as a meaningful assessment of our service.
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tmm744
August 21, 2026 · via Tripadvisor
Enjoyed the tour - comments attached.
The guide was exceptional. She had a very large group and moved the crowd very well.
The presentation was well done. The only criticism/room for improvement would be to have the audio equipment necessary to project your voice. With such a large group there is a sound competition between the numerous noises along the route.
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L8382XRmara
August 19, 2026 · via Tripadvisor
Poor customer satisfaction
Terrible customer satisfaction. We were lost for 30 min due to poor directions. No consideration given by staff after explaining the situation. Even local people could not help us locate the meeting spot.
事業者からの返答
Frankly, this is a ridiculous review. You were given the meeting point, map pin and start time in advance. You got lost and missed the start, then blamed our staff for your own mistake. Finding your way to the supplied location on time was your responsibility. Blaming us for your failure to do so is childish and completely unfair.
A 1-star review does not turn your mistake into our fault. It says far more about your own behaviour than it does about our service.
K
Kimberley_M
August 9, 2026 · via Viator
Great Tour!
Anna was a great tour guide. She was very knowledgeable and engaging. The tour was interesting and we got to see so many places in Copenhagen! Thanks, Anna!
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TjuLie_S
August 3, 2026 · via Viator
Highly recommended!
Marina guided us through important and iconic places in Copenhagen. She delivered a compact yet complete history behind each stops and we also had time to take memorable pictures. Worth every penny!
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Cynthia_v
August 3, 2026 · via Viator
Great tour
Excellent tour. Easy to understand, lots of info. Would recommend. Great start to a trip. Covers central area (no mermaid).
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Wanderer30539534549
July 18, 2026 · via Tripadvisor
Wonderful tour!
Vera was an excellent guide! She led us to all of the important sites and offered very good information about each place we visited! One piece of advice to fellow travelers: At the end of the tour, please be gracious and offer the guide a tip! I was on the tour earlier today and was horrified when 95% of the people who were on the tour just walked away and gave her nothing. These tour guides offer a free tour, but it is also their personal time they are offering. Be gracious enough and tip the guide!
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Margarita_P
June 15, 2026 · via Viator
Highly recommend this short but comprehensive tour.
Perfect amount of time to do city highlights. Anna, our tour guide, was wonderful! She was engaging and knowledgeable.