The ride to Paradise Cove for Luau was ok. However, the return was very annoying. There was music played and it was shrill, static and way too loud. Most people were tired and just had enjoyed a nice evening. A quieter ride home would be more in line!
Dear guest, Thank you for taking the time to share your feedback regarding your transportation experience to and from the Luau at Paradise Cove. We sincerely apologize that the return ride did not meet your expectations due to the loud and poor-quality music played. We understand that a calm and comfortable atmosphere is especially important for guests returning after an enjoyable evening. Your comments have been duly noted, and we will reinforce training with our drivers regarding appropriate in-vehicle environment management—particularly during evening returns—to ensure a more pleasant and restful experience for all passengers. To help us address this matter more effectively, could you kindly provide the date and approximate time of your service? This will allow us to accurately identify the driver involved and take appropriate corrective action. We truly appreciate your feedback, as it helps us continually improve our service. We hope to have the opportunity to provide you with a much better experience in the future.
