This allows for late booking (4:30 PM for an 6:00 PM opening) for 4 people and notifying "we will be about ten" even though the booking app shows full and cannot accept the reservation.
Therefore forces the reservation which we accept after endless negotiation on the phone kindly by changing our setup to accommodate you. But does not respect any of their commitments.
19 people instead of 15 max
Stated departure time 8:00 PM, actual departure 9:30 PM
Comes into a wine bar to ask for sodas and is unhappy with the choices and the price.
Spills over onto reserved tables without a request or an apology to the seated customers.
Accuses the establishment of theft because we had not processed 19 different payments.
Dishonest, petty, lying person.
Defamation is an ugly flaw. But this will not end here.
You are far from representing Nice.
事業者からの返答
Bonjour Monsieur Lucas Valenti vin,
Vous n’êtes pas l’un de nos clients et vous n’avez jamais participé à l’un des tours que nous proposons.
Je souhaite donc apporter plusieurs précisions :
* Nous n’effectuons jamais de réservations auprès d’autres établissements, et encore moins auprès d’un bar à vin, puisque notre activité porte exclusivement sur la restauration.
* Notre service est actuellement fermé.
* Nos tours sont organisés le matin.
* Nos groupes ne dépassent jamais 8 personnes.
Ces éléments permettent de constater que les informations auxquelles vous faites référence ne correspondent pas à notre activité.
Par ailleurs, je vous invite à prendre connaissance de votre courrier : une lettre de mise en demeure pour concurrence déloyale devrait d’ores et déjà vous avoir été adressée.
Je vous demande donc de bien vouloir vérifier les faits avant toute nouvelle affirmation concernant notre société.
Cordialement,
M. Lion
Responsable légal de la société FTN
Hello Sir,
You are not one of our customers, and you have never participated in any of the tours we offer.
I would therefore like to clarify a few points:
* We never make reservations at other establishments, much less at a wine bar, since our business focuses exclusively on food.
* Our establishment is currently closed.
* Our tours are held in the morning.
* Our groups never exceed 8 people.
These facts make it clear that the information you are referring to does not correspond to our business.
Furthermore, I invite you to review your mail: a formal notice should already have been sent to you.
I therefore ask that you please verify the facts before making any further statements regarding our company.
Sincerely,
M. Lion
Legal Representative of FTN
M
maurofbec
September 9, 2026 · via Tripadvisor
À great was to get to know a City
Elizabetta was a fountain of knowledge and took us through the history of Nice through the good and the walk through the old Nice. Had a great time with a couple visiting from Australia. Recommend
B
Belinda_C
September 8, 2026 · via Viator
Fantastic informative & fun tour
Guide was very knowledgeable, fun and generous with her time. The food tastings were all superb & the lunch included 4 different local specialty dishes
D
dannysT6875PK
July 12, 2026 · via Tripadvisor
Do not booked! Shady business practices.
We booked the night prior, we were contacted in the morning that it was too short notice which I understand. We got a WhatsApp message explaining the situation. After asking if we could rebook for later in the day. They waited over an hour to reply we could try the next day but we had already made plans for another food tour. A minor inconvenience but no harm no foul.
The problem I have is they told Viator / trip advisor that they did the tour and that I didn’t show up. They also deleted all of their WhatsApp messages to me when I told them I was cancelling because it was outside the window for a refund.
To me that’s absolutely disgraceful. I don’t think these types of practices and businesses should be rewarded with any of your business especially with how many other food tours are available. Feel free to see the WhatsApp convo time stamped where they reached out.
We ended up booking the Nice Sunset food tour the same day by Do Eat Better and I’ll be sure to leave a review if you’re interested.
事業者からの返答
Viator's cancellation policy is not
up to
us. You'll have to weigh the facts before jumping to conclusions.
Everyone who takes our tours is delighted; others have issues with the booking system. We'll even pass on 30% of the revenue to them so we don't have to deal with these kinds of problems.
D
DayTrip282931
July 11, 2026 · via Tripadvisor
Don’t waste your money
The worst food tour I have ever experienced. I am an avid traveler and love food tours in new cities. I love trying new food and learning more about the city. I am used to tours with a distinct itinerary with specific food and drinks. We just stopped at 2 places with random food. No wine. I felt like we just walked for 2 hours. It was supposed to be 3 hour tour but I was so bored I was glad it ended early. I have never left a bad review, but it is not worth $77.
事業者からの返答
Thank you for writing to us.
It’s surprising to receive this review.
The manager of the Florian confectionery said that you were very happy and that you made some purchases there.
The guide said you didn’t want to wrap things up and skipped some of the planned stops, including certain tastings: rhums, truffles, ice cream and more.
You still tried the Nice specialties: socca, tapenade, pan bagnat, Barbajuan pichada, and pissaladières.
After of corse chocolat, candys , Flower, fruits and more sweets.
So it's strange that you didn't like any of them.
You also left a 20€ tip for the guide.
The price is incorrect because Viator deducts 30% from your reservation.
Thanks for the feedback.
Have a nice day.
D
Danielle H
July 7, 2026 · via Tripadvisor
Fantastic
Jordan was fantastic. Very knowledgeable, made us feel comfortable and we all had a laugh. Great food too.
J
Juliette M
July 2, 2026 · via Tripadvisor
Lovely tour. Date/time is not fixed. Poor communication.
The tour itself was lovely, including stops at many restaurants and shops. Our tour guide Alex was friendly and knowledgeable.
I’d suggest being aware that the scheduling and management of the tour itself is a bit unprofessional and somewhat rude in their communications. Just know that the day and time may change. They moved our tour day and time without giving any explanation, until I asked multiple times. I understand that there may be staffing or weather changes, but the messages were very abrupt and rude, expecting that we would have full flexibility to rearrange our schedules to meet their staffing challenges. If they would have simply stated the reason for the change and give any explanation from the start, it would have been received much better.
事業者からの返答
We copy here the message you recive from us :
« We’d like to explain our philosophy so you can understand where we’re coming from. We care equally about our customers, our producers, and our guides.
You book through a platform to which we pay 30% of your purchase price: VIATOR
Behind the scenes is a small local organization with independent, caring guides who work every day and have families and health to support.
The assigned guide for today, working in the middle of a heat wave, won’t be able to lead two tours in a row on the same day. In order to protect her and To preserve this atmosphere, we count on our customers’ understanding and kindness.
Here, we care about each other, celebrate birthdays, and are always ready to listen.
We don’t just run tours for tourists—we create memories—and the guides aren’t just part of the experience.
Alexane will be your guide tomorrow morning at 11 a.m. and will be waiting for you in front of Confiserie Florian at 14 Quai Papacino.
Have fun and bring water, Hat and sunscreen »
6
627nikia
June 30, 2026 · via Tripadvisor
Lovely guided historic and food tour of nice
we loved the "Food Tour Nice - Gourmet Ride with local flavours". Easy to meet up with guide and other participants. Visited several local stores including Florian store/factory with a guided tour. Walked through old town. Guide was very personable and informative. Tasted local specialties and included some drinks. Very enjoyable 3 hrs. Would recommend
B
Brian_L
June 30, 2026 · via Viator
Amazing tour!
It was an amazing tour. Alexane was fantastic. A perfect blend of history, sightseeing and food. We went to a candy manufacturer, a local cafe, a rum/perfume store (which made all their products), a truffle shop and a gelato shop.
A
annav148
June 26, 2026 · via Tripadvisor
Personal, authentic and unforgettable
An amazing food tour with Marion, truly the best way to experience Nice, both culturally and gastronomically. Marion brings the city to life through its rich history, local traditions, and incredible food. Her passion and knowledge make the experience personal, authentic, and unforgettable.
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