Tour does not match the description
The tour lasted just under 5 hours and we were only 20 minutes on Sazan. There was no guide either. So there is not nearly enough time for the island. Swimming was not allowed in the cave because of the many boats. Snorkeling equipment is not provided and there is no water or soft drinks on board. The only swimming stop is Shen Vasil beach, which is beautiful but very touristy with a very bad overpriced restaurant. The boat is good and there is no annoying loud music on board. The tour is nice, but unfortunately does not correspond to the scope of services described and is therefore deficient.
No point.
We lost a day's vacation on this pointless excursion. We were received by Aldo, who according to the reviews is a great accompanist, we said nice. But he was content to dispatch people in different speed boats to put the most people (we had to be 15, we were more than 25.). A tip, whichever company the ticket is purchased, choose the best fare because in the end it is the same excursion. We paid 35€, others 30€ but others 50€. Music throughout, Stop 20 minutes in Sazan, it is ridiculously short to swim, the beach is crowded, then, direction of the cave Axhli Ali, no swimming allowed contrary to what we were told. 10 minutes in for photos, then direction Karaburun, I hoped to discover the coast but we were landed on a beach for 3 hours ( phew, it could have been 4h), a crazy world, deckchairs and umbrellas as far as the eye can see. The water is not crystal clear as in the pictures, it is all cloudy, do not look for fish with mask and snorkel. We paid 1500 leks for 1 umbrella and 2 deckchairs because 3 hours in the sun is impossible. I was so bored that I walked to the left and after 20 minutes I came across another quieter, shaded cove but the water was no clearer. At least there wasn’t the sound of all those tour boats from the main beach. Suffice to say that at 4:30pm, there were no latecomers, we were all eager to leave. The funny thing was when the arrival coach pulled out lots of cards with QR Code for writing “good reviews”, many people felt obliged to put 5 stars when they were quite disappointed. In short, it was more about wasting time than money that disappointed us.
事業者からの返答
Bonjour,
Nous sommes sincèrement désolés de lire que votre excursion n’a pas été à la hauteur de vos attentes. Ce que vous décrivez ne correspond pas à nos standards de qualité, et nous allons immédiatement interroger notre équipe pour comprendre ce qui s’est passé et éviter que cela ne se reproduise.
Concernant la différence de prix, elle provient des autres plateformes de réservation : si vous réservez directement sur notre site, vous bénéficiez toujours du tarif minimum. Malheureusement, les autres plateformes appliquent des commissions allant de 25 à 45 %, ce qui explique ces écarts.
Nous comprenons également votre déception pour le snorkeling et la baignade dans la grotte. C’était effectivement l’un des moments forts de nos excursions, mais depuis août, nous ne pouvons plus proposer cette activité. Nous travaillons actuellement à inclure d’autres arrêts pour compenser, et nous sommes profondément désolés que votre guide n’ait pas prévu de stop alternatif lors de votre sortie.
Merci d’avoir pris le temps de partager votre expérience en détail. Vos retours sont essentiels pour nous aider à améliorer nos services.
Cordialement,
Erald
