カルガリーカルガリー空港: バンフ＆キャンモアへの手頃な乗り合いシャトル

Thank you for sharing your feedback. We’re sorry to hear that you were frustrated with your experience. We do want to clarify that our team’s responsibility is to ensure the safety, comfort, and needs of all passengers, and we have to consider the circumstances of the entire group when making decisions on board. While we understand that the situation involving the puppy was frustrating, our driver was not trying to be difficult or unaccommodating. We were working to find a solution that would allow the passenger to travel while also respecting the other guests and the requirements of the trip. We appreciate that you and your wife offered to help accommodate the situation, and ultimately the passenger and puppy were able to travel. We regret that the process caused frustration and delayed the departure. Regarding communication, we take concerns about unanswered emails seriously and will review what happened with our team. At the same time, we manage transportation for multiple passengers and groups, so we cannot always accommodate individual requests in a way that affects the wider group. We always do our best to accommodate our passengers while balancing the needs, safety, and comfort of everyone travelling with us. We’re sorry that your experience did not meet your expectations, and we appreciate you bringing your concerns to our attention.

Thank you so much for your fantastic review! ⭐ We’re thrilled to hear that you enjoyed your Calgary Airport to Banff Shuttle experience with Banff Explorer™. It’s wonderful to know that our driver was friendly, helpful, and made your journey from YYC Calgary International Airport to Banff smooth, comfortable, and stress-free. Our goal is to provide a reliable, affordable, and convenient shared shuttle service from Calgary Airport to Banff and Canmore, with convenient hotel drop-off whenever available. We’re delighted that everything worked perfectly for your arrival in Banff. Planning your next trip to the Canadian Rockies? Book your Calgary Airport to Banff Shuttle with Banff Explorer™ and let us take care of the transportation from YYC to your Banff or Canmore hotel. 🚐🏔️ Thank you again for choosing Banff Explorer™ and for recommending our service to fellow travelers. We’d love to welcome you back on your next visit—reserve your seat with us and start your Banff adventure worry-free!

Thank you so much for the wonderful review! We’re happy we could make your first visit to Banff easy and stress-free. We’ll be sure to share your kind words with Bonifacio, Red, and Augusto. It was a pleasure having you with us, and we hope to see you again! 🏔️😊

Hi, thank you for your feedback. We're glad to hear our communication before your trip met your expectations, and we're truly sorry that an unexpected mechanical issue affected your scheduled shuttle. The safety of our passengers is always our top priority. While vehicle breakdowns are rare, we will never operate a shuttle if there is any concern about its safety. As soon as we became aware of the issue, we notified affected passengers so they could make alternative travel arrangements rather than risk further delays. Your refund is being processed in accordance with our policy, and we appreciate your patience while it's completed. We sincerely apologize for the inconvenience and hope you'll consider giving us another opportunity to provide you with the reliable service we're known for.

Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations. We understand that flight delays can be stressful, which is why our team did everything possible to accommodate your situation. After you contacted our office, we instructed our driver to remain at the airport rather than having you transfer to the next available shuttle. As a result, our driver waited approximately 25 minutes beyond the scheduled departure time to ensure you could still join the service. We have spoken with our driver regarding the interaction you described. He recalls asking that the conversation end so the shuttle could depart, as the delay was already affecting the other passengers on board. He firmly denies speaking to you in the manner described. While we recognize that perspectives can differ during stressful situations, we have found him to be consistently professional, respectful, and courteous throughout his time with our company. Since joining our team in 2024, he has received positive feedback from many passengers and has demonstrated a strong commitment to customer service. We also appreciate that your husband apologized to the other passengers for the delay. Our driver was balancing the responsibility of assisting your party while also respecting the time of everyone else on board, who had been waiting for the shuttle to depart. We value all customer feedback and use it to continually improve our service. At the same time, we believe it is important to present an accurate account of the circumstances. Our intention throughout was to accommodate your delayed arrival and get everyone safely to their destination. We appreciate your business and thank you for sharing your concerns.