First, it should be clear that the express train is no longer operational. This means you will be driven from Delhi, which will take about 4 hours with a bathroom stop. We did not get to the Taj Mahal until noon at the absolute heat of the day. The guide shared a small amount of information about the sight but nothing particularly special. The guide did not accompany us inside. I also ended up getting food poisoning from the lunch restaurant.
事業者からの返答
I believe you may have posted your review for the wrong business.
If this review is meant for a different company, I would encourage you to double-check the details. Just to clarify, the express train is still operational, and it’s an excellent option for travelers.
Best regards,
Amit
O
Ojas_G
July 4, 2024 · via Viator
Awesome and Memorable Trip
We will always cherish every moment of this trip.
We have enjoyed the professional service with great hospitality
Our guide Manoj is not only a great guide with lot of knowledge about Taj, local places, art, people but a good human being
事業者からの返答
Thank you so much for your wonderful review! We are thrilled to hear that you cherished every moment of your trip with us. Providing professional service with great hospitality is our top priority, and we're delighted that you enjoyed your experience.
Manoj will be especially pleased to hear your kind words. He takes great pride in sharing his extensive knowledge about the Taj Mahal, local places, art, and culture while also ensuring a warm and welcoming experience. We're glad to know he made your trip memorable.
We look forward to welcoming you back on another adventure soon!
Warm regards,
Amit
M
Mark_Z
July 10, 2023 · via Viator
Enjoyable day but misleading about what is included.
I find this review hard to write because I did have an enjoyable day but on reflection it did not live up to the advertisement promoting the tour. I thought I was getting a tour which was no shopping and included the Baby Taj but I reflect on the day and it ended up going via a marble manufacturing business and I don't recall going to the Baby Taj and have no photos of it.
The hotel pickup started well and dropping off at the train station. Arrival in Agra didn't go to plan as I wasn't sure where to wait. I saw many tourists meeting their guide on the station platform, so I thought that would apply to me. Train went and everyone left and eventually the driver did come with my name on a sign. Lesson, ask where to meet and wait for driver/guide on arrival. Drivers in New Delhi and Agra take you photo and send to the other destination, so they know who they are looking for. This is a good idea.
The driver and guide (Narendra) were very professional and were local with good knowledge of the sights. The guide did keep on asking me something like "where to next". I found this odd, the guide should know what I tour I booked on. Nearing the end of the day he followed this up with "the train station". I then mentioned that the reason I booked this tour was the sunset view across the river to the Taj Mahal. I do wonder if I not had mentioned this, whether we would have actually gone there. Mehtab Bagh (Taj Mahal Sunset View Point) is definitely worth the visit, it was a highlight of the day for me.
The marble manufacturing exhibition and shop. This wasn't part of the tour description but I did enjoy learning about how the craftsmen (dependents from the craftsman that made the Taj Mahal) perform their art. The shop is very high quality and tasteful. The salespeople do not quote inc tax, so with 18% tax on top, my credit card bill was a lot more than I was expecting. I also wonder did we miss the Baby Taj because we went here, I do not recall having it explained that we would miss the Baby Taj.
I did have an enjoyable day and I do feel that I had a good experience and now know a lot about Agra Fort and the Taj Mahal. A review is about the whole package including is the description accurate and I do not feel it was accurate and hence the 3 star rating.
事業者からの返答
Thank you very much for taking the time to share your thoughts on your recent day trip to Agra by express train. Your feedback is incredibly valuable to us as we continuously strive to improve our services and provide our customers with the best experiences possible.
We're delighted to hear that despite some unexpected detours from the advertised itinerary, you still had an enjoyable day exploring Agra and its iconic landmarks. We truly appreciate your positive comments about our professional driver and guide, Narendra, whose local knowledge added depth to your experience.
Your observations about the logistics of meeting the driver upon arrival and the importance of clear communication are duly noted. We understand the significance of accurate information and the need for seamless coordination, and we will certainly take steps to address these areas for future travellers.
We're glad you appreciated the craftsmanship and quality showcased at the exhibition, although we apologise for any confusion regarding additional taxes.
Your feedback regarding the discrepancy between the advertised tour description and the actual itinerary is invaluable, and we sincerely apologise for any inconvenience this may have caused. Rest assured, we will review and update our tour descriptions to ensure they accurately reflect the experiences we provide.
We're thrilled that you now have a deeper understanding of Agra's rich history and cultural heritage, despite the deviations from your initial expectations. Your candid review helps us to continually refine and enhance our offerings, and we hope to have the opportunity to exceed your expectations on future journeys with us.
Thank you once again for choosing us for your Agra adventure, and we hope to welcome you back soon for another unforgettable experience.
Warm regards,
Amit
G
Gerry_F
June 1, 2023 · via Viator
Fabulous Day at one of The Wonders of The World
An excellent tour which my wife and two daughters throughly enjoyed. Although an early start and less than impressive train journey, the tour was made by our guide Santosh and driver Ikrar, who were both excellent. The Taj Mahal is spellbinding, you can’t take your eyes off it….but our visit would have been missing an essential part without the guidance, knowledge and friendliness of Santosh. A mine if information which was delivered in an very informative manner. He kept us spellbound with the history of this amazing Mausoleum.
We throughly recommend both Santosh and Ikrar to you, you will not be disappointed.
1人が参考になったと回答
D
Donnie_K
May 23, 2023 · via Viator
Excellent Day Trip to Taj Mahal and Agra Fort
This tour was VERY well organized from start to finish! I did not have to worry about anything whatsoever as all logistics were planned out and executed perfectly by each individual involved.
As for the tour, my guide (Santosh) was amazing. Very knowledgeable, extremely friendly and accommodating, attentive and is overall an awesome guy. Made for an unforgettable experience as I learned so much. A major plus, Santosh takes great pictures at the Taj! Highly recommended!
1人が参考になったと回答
D
Destination744384
March 28, 2023 · via Tripadvisor
Exceeded expectations!
An amazing day. We were so well looked after by our guide Santosh - he is exceptional and we would definitely recommend and request him in future. He was very patient, informative and calm. We did not feel rushed. The day was well organised, the lunch at The Marriott was beautiful. A very worthwhile day. By the way, the Taj Mahal is amazing!! Far more beautiful than any photo can portray.
D
Daniel_B
March 5, 2023 · via Viator
Great views and...
Great views and explanations. The train was a very good option. It is fast. The food was good. Very recomendable
1人が参考になったと回答
S
Scott_T
February 18, 2023 · via Viator
great experience with a small hiccup
This was an all inclusive experience that my wife and I really enjoyed. First off all, the tour operator was very serious about making sure we were accommodated and our wishes respected. I believe if I had any issues with any step, I could have reached out via whatsapp and it would have been addressed. I got a feeling of security regarding customer service.
Pretty much everything went like clockwork. Driver picked us up at the right time from the hotel and got us to the train station. He helped us get to the right car and right seats. Then we had a pleasant ride to Agra. The train class was "First Class", but take that with a grain of salt. Not bad, but not luxurious at all. There was meal service, the kind of cheap prepackaged food that was more snacks. It satisfied however. Careful with the cooked portions given out; these are prepared in some industrial kitchen and brought onto the train to serve. Got a little rumble in my stomach from these, but your milage may vary.
Instructions for what to do when leaving train in Agra were clear, and we met our guide easily. My name was on a sign he held up. Our guide to the various sites in Agra, including the Taj, was very hood. Patient, intelligent, very good at giving photo tips and explaining what we were looking at. The lunch break was at the Marriott hotel nearby...really top notch lunch buffet. A much better choice than finding a local restaurant. Great food.
After lunch the rest of the sites in the tour. Note** We had asked for no shopping, and they very much respected that. I did mentioned I wanted to get a souvenir, so we had to specifically inform the tour operator so that the guide had permission to stop at a shop. (Be prepared to be hustled by various shop owners, restaurants, etc. If you allow guides to take you "shopping")
Our guide got us back to the train in plenty of time, showed real care and concern in making sure we were settled. Another little meal service on the train (which we declined).
The only hoccup was on getting back to Delhi, we had some trouble finding the driver. He was waiting in the wrong place which caused concern and delay. Thank goodness we brought a hot spot with us, as there is no free WiFi in any Public place. Without that wifi we would not have been able to find our driver. Keep that in mind.
2人が参考になったと回答
M
martinbF5944KF
February 2, 2023 · via Tripadvisor
Great way of experiencing Agra and Taj Mahal
We had a really great day visiting Agra and all the amazing history there!! The day went very smooth and the tour was well arranged. Rasheed was a great part of this - very knowledgeable and helpful. Thank you so much for this amazing day!
T
T4580NRcarinas
January 21, 2023 · via Tripadvisor
Exceeded our expectations
The tour was amazing! It exceeded our expectations. Both the drivers (khale and the other) and the guide (Santosh) were excellent. Santosh was always very friendly and knew a lot about the history of Agra! The guide and the driver adapted the tour to our needs, and we had a lot of flexibility as to how long we wanted to be at each place. We loved it!
