Everyone should get a hammam at least once in their life, tremendous experience
We loved it
事業者からの返答
¡Muchas gracias por vuestro comentario tan bonito!
Nos alegra muchísimo que hayáis disfrutado tanto del hamam y que lo consideréis una experiencia tremenda que todo el mundo debería probar al menos una vez. ¡Os esperamos de nuevo con los brazos abiertos!
Un cordial saludo,
Victory Spa
N
Nunya_I
September 26, 2026 · via Viator
Ask for Rima
What an excellent experience! Rima was great. She gave me a Turkish bath and a massage. I really enjoyed the bath but the massage was sooo good!
事業者からの返答
Thank you so much for your lovely review!
We’re thrilled you had such an excellent experience with Rima. We’re especially happy that you enjoyed the Turkish bath and that the massage was sooo good! We look forward to welcoming you back soon.
Warm regards,
Victory Spa
8
843andye
September 16, 2026 · via Tripadvisor
Great respite
Super friendly. The bubbles are amazing!
事業者からの返答
Thank you so much for your lovely feedback!
We’re thrilled you found us super friendly and that you loved the bubbles. We look forward to welcoming you back for more relaxing moments soon!
Warm regards,
Victory Spa
G
Gregg_E
September 7, 2026 · via Viator
Unorganized and Weird Setup.
We have done another Hammam in IST so know what to expect. This was a unorganized. Massage was rushed, kids in the pool making noise so not very relaxing. Two people (not related) getting soapy loofa scrub on the same slab - really weird. Would not recommend.
事業者からの返答
Dear,
We’re sorry your visit felt disorganised and failed to provide the calm, comfortable experience you expected. Feeling hurried through your massage while hearing noise from the pool understandably made it difficult to unwind.
Your concern about unrelated guests being treated on the same slab deserves particular attention. We understand why that arrangement felt uncomfortable, especially for an experience described as a private Turkish hammam. The treatment setup and privacy arrangements should be clear before your session and consistent with what you booked.
Please message us privately through Viator with your booking reference so we can look into the treatment timings and arrangements for your visit, and discuss an appropriate way to address your concerns.
Thank you for being direct about what let you down. We’re sorry this visit gave you reasons not to recommend us.
Kind regards,
The Victory Spa Istanbul Team.
J
J4215BBbarbaras
August 31, 2026 · via Tripadvisor
Hammam
The experience was not bad, but it was not what I expected. The hammam itself was nice, but everything was rushed. From the massage to the sauna, and I was picked up in five minutes and taken to the hamam, and then it was all over. It was all rather rushed, and there were no snacks as promised, just tea and water. The place is also not very modern, more old-fashioned.
事業者からの返答
Thank you for sharing your experience so honestly. While we’re glad you liked the hammam itself, we’re sorry that the rushed pace left you disappointed rather than fully relaxed.
You should have had time to unwind, not feel hurried between the sauna, massage and Turkish bath. We’re also sorry to hear that the snacks you had been promised were missing. These details matter, and we understand why the visit fell short of your expectations. We also appreciate your feedback on the décor and recognise that you were expecting a more modern setting.
Please contact us privately through your booking platform with your reservation reference so we can look into the treatment timings and the inclusions listed for your package, and discuss how we can address your concerns.
Thank you for explaining both what you appreciated and what let you down.
Warm regards,
The Victory Spa Istanbul Team
C
claudiaMigliore70
August 14, 2026 · via Tripadvisor
Unexpected experience
I expected something completely different but it was a nice surprise. Plus very relaxing
事業者からの返答
Grazie mille per la tua recensione!
Siamo contenti di sapere che l’esperienza è stata una bella sorpresa e che ti sei sentito/a molto rilassato/a.
Il tuo feedback ci fa davvero piacere. Speriamo di rivederti presto a Victory Spa İstanbul!
Cordiali saluti,
Il team di Victory Spa İstanbul
L
levinal2026
August 8, 2026 · via Tripadvisor
Fantastic 😊
It was our first ever Turkish bath experience and we all enjoyed it very much. The service was great, the ladies who did the massages were very polite and friendly. The only criticism I would say, was that the pool was far too cold for my liking and the shower area needs abit of a touch up but overall we were happy with the service.
事業者からの返答
Thank you so much for your detailed review and for sharing your first Turkish bath experience with us!
We’re really happy to hear that you and your group enjoyed the service, and that our massage therapists were polite and friendly. It means a lot that overall you were happy with your visit.
Thank you also for your honest feedback regarding the pool temperature and the shower area. We truly appreciate you pointing these out and we will take them into consideration to improve the experience for future guests.
We hope to have the pleasure of welcoming you back to Victory Spa İstanbul on your next visit.Warm regards,
Victory Spa İstanbul Team
J
JuliaReis_F
July 23, 2026 · via Viator
Fantastic Hammam
The spa is super well maintained, the facilities are so modern and pretty and the massages were fantastic. If i had more time in my trip i wouldve done it twice
事業者からの返答
Thank you so much for your lovely review!
We’re thrilled to hear that you found the spa super well maintained, with modern and pretty facilities, and that the massages were fantastic. It means a lot to us that you would have come back a second time if you had more days in Istanbul.
We hope to welcome you again on your next visit!
Warm regards,
Victory Spa İstanbul Team
M
MalikaDM
July 5, 2026 · via Tripadvisor
Great time
Great experience with a very nice lady that was with me
From the beginning till the end: very good massage, sauna, hamam with scrubbing and massage with foam !
事業者からの返答
Thank you so much for your kind review!
We’re delighted to hear that you had a great experience from start to finish with our therapist, and that you enjoyed the massage, sauna, hammam with scrubbing and foam massage.
Your feedback means a lot to our team. We look forward to welcoming you back to Victory Spa İstanbul soon!
Warm regards,
Victory Spa İstanbul Team
S
Sonali_B
June 28, 2026 · via Viator
Extremely dissatisfied
We had a very disappointing experience at Victory Spa.
Since we were visiting for the day on a cruise, we booked a package for four people and specifically requested that we all go to the hammam together after our massages. Unfortunately, two members of our group were left waiting for nearly 50 minutes (one friend was put in sauna for 40 mins), which significantly disrupted our limited time ashore.
To make matters worse, although we paid extra for a 50-minute massage, each massage lasted only about 25–30 minutes. The hammam experience was also cut short to approximately 10–15 minutes, despite the package advertising a 30-minute session. We paid $90 per person and did not receive the services that were promised.
The facility itself was run-down, and the level of hygiene was far below expectations. There was also no privacy, as men and women were placed together in the same areas for both the massages and the hammam, which was unexpected and uncomfortable.
When we raised these concerns with the manager, he simply told us there was nothing he could do, advised us to contact Viator directly regarding any refund, and said we were free to leave whatever review we wanted.
Overall, we are extremely disappointed with both the quality of the services and the way our concerns were handled. We would not recommend Victory Spa based on our experience.
1人が参考になったと回答
事業者からの返答
Thank you for your detailed review and for taking the time to share your experience with us at Victory Spa İstanbul.
First and foremost, we sincerely apologize for the disappointing experience you and your group had during your cruise visit. We understand how frustrating it must have been, especially with your limited time ashore.
We would like to clarify a few points:
We have 3 massage rooms, which allows us to serve up to 3 people simultaneously. For your group, we suggested a 2+2 schedule because we wanted to avoid having one person wait. We recall that you accepted this arrangement.
Your Turkish hammam session was held in a private hammam reserved exclusively for your group. However, the sauna, steam room, and pool are shared facilities, and this information is clearly stated in the package details on our online booking platforms (including Viator).
That said, the shorter massage durations, the early end to the hammam session, and the overall experience not meeting your expectations are unacceptable to us. We are reviewing these issues and implementing necessary improvements.
To make up for the inconvenience you experienced, please contact us directly so we can personally assist you:
info@spavictory.com or WhatsApp: +90 537 350 14 57
We would like to find a suitable solution for you. We hope to have the opportunity to welcome you back on your next visit to Istanbul and provide the experience you deserve.
Thank you for your understanding.
Victory Spa İstanbul Management