We purchased Fast Track w audio guide. We went to St Peter’s Basilica and the tour agency wouldn’t respond to WhatsApp, Viator messaging or phone calls. Viator customer service tried calling 2 numbers for them, they never responded. We finally got into the free line and it closed after we waited an hour! We missed seeing the most historic Christian chapel in the world!! We flew out the next morning. Completely unacceptable. Horrible!!!!!
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Ashleigh_D
October 10, 2026 · via Viator
Not told about early closure
Purchased this tour at 7:12 a.m. on October 8, 2026 for that same day without being told that St. Peter’s Basilica would close at 12:30 p.m. Arrived at 12:15 p.m. and couldn’t get in. Later learned that the early closure had been announced by the Pope on September 29, 2026. Should never have been sold the tour without this information. Have requested a refund, but haven’t learned if it will be approved.
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Andrea_F
August 3, 2026 · via Viator
A Total bust
I never received the ticket or meeting location. Had to request for a refund. Not a good experience at all
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Martina_M
July 29, 2026 · via Viator
Cannot be recommended
Unfortunately, the ticket could not be redeemed because there was no contact person there or no one responded. We were in the cathedral for free and it was great
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Lisa_E
July 5, 2026 · via Viator
No tickets supplied
I never received the QR code for my tickets for entry. I asked no less than a dozen people I messaged and tried to call numerous times with zero response. Unfortunately we never got to enter because the only thing I had to download was a voucher which clearly stated this is not your ticket. Even the people at the gate were perplexed as to where I’m out with possibly meet up with my tour operator to receive my tickets. They weren’t in the WhatsApp or an email. I will be expecting a full refund. I don’t know why you have to chat option if you’re not gonna respond to the chat Noor if you’re gonna answer your phone. What a disappointing experience and waste of time.
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Pamela_W
June 18, 2026 · via Viator
Viator disappointing
I’m sure the basilica is wonderful, but unfortunately we were not able to get in as we couldn’t locate the Viator meeting place. Even with the help of one of the support members at the venue.
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Tyler_T
June 11, 2026 · via Viator
Fraud!
fraudulent. Didnt need ticket in the first place, no such people. Literally paid for no reason at all, and got nothing out ot it. DO NOT BOOK!
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kellyc87
June 1, 2026 · via Tripadvisor
Con job and theft supported by trip advisor
Took our money. Provided no tickets. Trip Advisor's reputation is in the toilet from our perspective. They promoted this theft by using their reputation to let this organization steal.
事業者からの返答
Dear Customer,
We are sorry to hear about your experience. We take such concerns very seriously. According to our records, the booking was processed and the access information was provided through the booking platform. If there was any issue receiving or using the tickets, we would have appreciated the opportunity to assist and resolve the matter during your visit.
We strongly reject any suggestion of theft, as our intention is always to provide the service exactly as described. We remain available to review the details of your booking and investigate any possible misunderstanding.
Kind regards, Customer Support Team
K
KKBehrens
May 28, 2026 · via Tripadvisor
Never got a visit because there was no follow up after purchase.
Never received the tickets or any communication from the tour operator at all.
事業者からの返答
Dear Customer,
Thank you for your feedback. We are sorry to hear that you did not receive the information you expected before your visit.
According to our standard procedure, tickets and access details are sent through the booking platform and the contact information provided during the reservation process. We understand how frustrating it can be if these communications are not received.
We encourage customers to check their email inbox, spam folder, and Viator booking messages, as important information may sometimes be filtered or missed. We remain committed to providing a reliable service and are always available to assist when contacted before the scheduled visit.
We appreciate your comments and will continue working to improve our communication process.
Kind regards, Customer Support Team
M
mohamedkK6262HV
May 28, 2026 · via Tripadvisor
Super 😍
I had a great experience booking my Vatican ticket through this site. The service was excellent, the staff were very friendly and helpful, and they made everything easy for us. Highly recommended!