Tour had every single seat sold. Because some groups were odd numbers many couples didn't sit with each h other for 8 hours out of 13. Group was WAY too big. Guide talked very fast hopping between Spanish and English with a heavy accent. She was hard to understand. We had vox boxes BUT she didn't always use them when she should. People quit listening and started talking and it was very confused as a result. Beautiful places. Very dissatisfied with the tour. I understand a full bus is $ but the people who paid hood money suffered. I do NOT recommend. We had a long ride home due to traffic and the giide fell asleep! Ive never seen that. People who speak Spanish were asking us (only English) for help because they did not hear the guide.
It was basically chaos at times.
C
choco204
September 11, 2026
Incredible experience
The guide Andrea is incredible...
P
paul_w
August 24, 2026
Got to see the views
Fantastic day only it says panoramic train but its just normal windows still see loads and if your guide was like ours his information was much appreciated.
The Bernini express train ride is on the short leg at lower altitudes. Was disappointed. Guide was great. All else was great.
事業者からの返答
Thank you for sharing your feedback. We are pleased to hear that you enjoyed the tour overall and especially appreciated our guide.
Regarding the train journey, we understand your disappointment. On the day of your tour, the itinerary was adjusted and, to make up for the shorter train section, we provided a longer stop in St. Moritz, allowing our guests more time to explore and enjoy this beautiful Alpine resort.
We appreciate your feedback and hope you were still able to enjoy the spectacular scenery and the overall experience.
M
Michelle_M
August 14, 2026
Had a great day, Joanne...
Had a great day, Joanne our tour guide was fantastic, so organised and very thorough in her explanations for meeting places, times etc
S
Steven_C
July 28, 2026
Breathtaking Bernina Red Train
Awesome experience. Lake Como boat ride was good. The Tim spent is St Moritz was great and the train ride down from St Moritz to Tirano on the Bernina Red train was breathtaking!
R
Rachna_S
July 23, 2026
No Viatour
Tour guide didn’t follow the itinerary he didn’t covered full itinerary as we paid full amount for the tour!!! I won’t suggest Viatour
事業者からの返答
Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with the experience. However, we would like to clarify that, according to our operational records, the tour followed the planned itinerary. We always strive to deliver the experience described at the time of booking and regret that your perception of the tour was different. Hope to see you again for another experience.
T
T1216FUrichardc
July 18, 2026
Ripped off
DO NOT BOOK WITH THESES GUYS
On the way to the pick up point there was a car crash so we was 10 minutes late ,they didn't wait 10 minutes yes that's right 10 mins on a 12hr trip costing £488 ,no refund no chance to change the date ,absolutely gutted to lose that kind of money !!
1人が参考になったと回答
事業者からの返答
We are sorry that you were disappointed with your experience.
The meeting time and meeting point were clearly communicated in advance, with guests asked to arrive 15 minutes before departure. Unfortunately, you arrived approximately 25 minutes after the meeting time.
This is a shared tour with a fixed schedule that includes both the cruise and the train, so punctuality is essential out of respect for all participants. We even delayed our departure by a few minutes, but we could not wait any longer without affecting the rest of the group.
We also offered you the opportunity to join the tour the following day, but this option was declined.
We sincerely regret that you missed the tour and wish you the very best for your future travels.
G
George_A
July 16, 2026
Good time but not enough time.
Great scenery. Informative. Not enough time to use rest rooms and not enough time to shop/eat in Switzerland. Great to see the things but need more time.
D
Dianne_B
July 3, 2026
Beautiful, wish there were fewer people
Beautiful scenery, nice amount of time in St Moritz. Guide was very knowledgeable and interesting. One unfortunate part was that our family was not seated together on the train. Our coach was packed and there was no effort to seat people in a way that we could be together. We were the last to board and we were in random places all over. Additionally because the coach was at capacity it was hard to get pictures. People at the windows didn’t make space for others. Fun trip overall though.
Milanの類似ツアーを比較
最安値: Milan Super Saver: Skip-the-Line Duomo and Rooftop Guided Tour — $73
最高評価: Bernina Red Train, Swiss Alps & St Moritz From Milan — 4.8 (3,805 件のレビュー)
最短: Milan Super Saver: Skip-the-Line Duomo and Rooftop Guided Tour — 2h 30分