Well we arrived early for a 10 am bike rental. The person showed up and said 10 more minutes- that took us to 10:10, I paid for a 10 am rental. They wanted our drivers license. I did not feel comfortable with that. He said I signed a form which was proven I did not. I was willing to leave a credit card but it was my license or a $5,000.00 cash deposit. We eventually left my license. The person who helped us was from the beginning very rude and seemed like he did not want to be at work. Not sure if there are other bike rental companies but I would not use this one!!! Not a good experience at all.