There were two meet up points listed on the booking: one was 17 Avenida 8-66, Cdad. de Guatemala 01014, Guatemala and the other was Starbucks Oakland Mall (according to the itinerary). Viator confirmed the pick up point to be 17 Avenida 8-66, Cdad. de Guatemala 01014, Guatemala. However when I got there, there was no one. “The start of the tour is at 17 Avenida Zona 14, directly opposite Antari 14. From here we leave with the bikes looking for the cycle path to start the tour.” is the description in the booking confirmation. I even walked to Antari 14, as shown on Google Maps, but it’s just an empty space. I’ve tried to ring the doorbell of 8-66 but no one has answered. Have contacted Viator on WhatsApp but no reply.
Hi there! Unfortunately I was not notified about this reservation as it was not booked by the regular way (Viator) but a third party/site. Would like to sincerely apologize for the inconvenience, there was not to much for me to do as I did not had details of this tour. The refund for the total amount paid has been confirmed with the Viator CS.
















