The staff confirmed the arrangement after we booked the tour. The Limosine was very comfortable and the tour guide was very responsible, took good care of every one and always wore a warm smile. The cruise is neat and tidy with modern design. Buffet lunch was good. The visits in Halong bay was well paced. Most important of all, it is value for its money. We enjoyed it so much.
事業者からの返答
Thank you for your valuable feedback and for choosing our Ha Long Bay cruise. We are very happy to know that you had an enjoyable and relaxing journey with us. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the near future
Thanks and regards,
Ms.Chloe
R
Robert_D
May 6, 2026 · via Viator
#1 choice is the “Hercules Grand”!
There are many different boats and tour operators available. Don’t stress yourself with which one to choose. Just book the “ Hercules Grand”! I could not imagine any other boat out there that can compare to the “Hercules Grand”! This specific company does everything from start to finish. “MINH” our tour operator is with you the entire trip making sure your itinerary goes as it should. The quality of the service, food, and the destinations you will experience are top notch! THANK YOU!
事業者からの返答
Thank you for your valuable feedback and for choosing our Ha Long Bay cruise. We are very happy to know that you had an enjoyable and relaxing journey with us. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the near future
Thanks and regards,
Ms.Chloe
D
debbiecQ3210LJ
April 2, 2026 · via Tripadvisor
Highly Recommended
We had an amazing experience on the Hercules Grand day trip! Everything was well-organized, smooth, and enjoyable from start to finish. The itinerary was thoughtfully planned, giving us enough time to explore while still feeling relaxed.
A special shoutout to our tour guide, Nam, who truly made the trip even better. He was friendly, knowledgeable, and always attentive to everyone in the group. His insights and enthusiasm added so much value to the experience, and he made sure we were comfortable and enjoying every moment.
Highly recommend this tour for anyone looking for a fun and hassle-free day trip!
事業者からの返答
Thank you for your valuable feedback and for choosing our Ha Long Bay cruise. We are very happy to know that you had an enjoyable and relaxing journey with us. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the near future
Thanks and regards,
Ms.Chloe
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_H2472BR
March 20, 2026 · via Tripadvisor
Sold fake pearls on a yacht
The whole impression of the trip was spoiled by the purchase of bracelets made of fake pearls on the yacht, claimed to be real, but turned out to be a fake. I also bought bracelets for gifts for the price of real pearls, and it turned out to be glass. After lunch, the staff quickly removed everything from the buffet and spread out the pearls, which were sold under the guise of natural. It's a shame it ruined everything, the fallout was unpleasant.
事業者からの返答
Thank you for taking the time to share such detailed feedback about your experience. We sincerely apologize that what happened had a negative impact on your trip.
We would also like to clarify that the stop at the pearl shop was arranged for you to rest and visit. Any purchases were entirely optional and not mandatory. However, we are very sorry if this experience made you feel uncomfortable.
Your feedback is extremely important to us in improving our services. We hope to have the opportunity to contact you directly to provide further support and to find an appropriate solution to make up for this experience.
Additionally, please double-check, as it’s possible that you booked your tour with another provider rather than with us. If this is a misunderstanding, we kindly ask that you consider removing this review.
Once again, we sincerely apologize and truly appreciate your feedback.
T
Taylor_W
December 22, 2025 · via Viator
Best trip EVER!
Alex was the BEST tour guide!!! This was a 5 star tour, boat, view, food, everything! Alex was phenomenal, caring kind and made sure we had everything we needed. He put his group first!! This tour is absolutely stunning and so worth every penny. Do not skip on your time to hanoi!
事業者からの返答
Dear our valued customer, Thank you so much for cruising Halong Cruise to visit Halong Bay. We are much appreciated your review. You are some of a lots passengers who can spend time doing the review. Your beautiful words on are our powerful to make the services better day by day. Cruise Team- Crew,Guide,Staff are so happy to get your compliments. We always ready to serve you and your family in the future. We wish that you will have a great time.
Best Regards,
Helen
K
Kerry_J
November 10, 2025 · via Viator
Henry was an excellent...
Henry was an excellent guide. He gave good historical information while getting us to and from the various activities efficiently. Ha long bay was beautiful. The cave is a must see. The 430+ steps up to and down from the viewpoint on Ti Top Island were difficult, but doable. If you have dexterity issues you might want to just do the beach instead. Enjoyed the day.
事業者からの返答
Dear our valued customer, Thank you so much for cruising Halong Cruise to visit Halong Bay. We are much appreciated your review. You are some of a lots passengers who can spend time doing the review. Your beautiful words on are our powerful to make the services better day by day. Cruise Team- Crew,Guide,Staff are so happy to get your compliments. We always ready to serve you and your family in the future. We wish that you will have a great time.
Best Regards,
Helen
B
BenS
September 14, 2025 · via Viator
Amazing tour to Ha Long Bay!
The day trip from Hanoi to the spectacular Ha Long Bay UNESCO-listed area was fantastic! Exceptional value combined with a wide variety of experiences mixing breathtaking scenery, great buffet lunch, incredibly fun sunset party on the rooftop of the boat, and of course all of the friendly people. The tour accommodated for people with different fitness levels, and transport provided was safe and particularly comfortable. Overall, a highly recommended tour if you are visiting Hanoi! Special thanks to Binh for sharing so much knowledge and entertainment 🎤🕺🏼 across the day!
事業者からの返答
Dear our valued customer, Thank you so much for cruising Halong Cruise to visit Halong Bay. We are much appreciated your review. You are some of a lots passengers who can spend time doing the review. Your beautiful words on are our powerful to make the services better day by day. Cruise Team- Crew,Guide,Staff are so happy to get your compliments. We always ready to serve you and your family in the future. We wish that you will have a great time.
Best Regards,
Helen
L
Leanne_M
August 22, 2025 · via Viator
Excellent
What an amazing trip!
Sam our tour guide was great and our experience from start to finish was well worth the money! The boat/ship was modern and the food was fantastic!
事業者からの返答
Dear our valued customer, Thank you so much for cruising Halong Cruise to visit Halong Bay. We are much appreciated your review. You are some of a lots passengers who can spend time doing the review. Your beautiful words on are our powerful to make the services better day by day. Cruise Team- Crew,Guide,Staff are so happy to get your compliments. We always ready to serve you and your family in the future. We wish that you will have a great time.
Best Regards,
Helen
J
j0eanl
August 15, 2025 · via Tripadvisor
Busy Ha Long Bay Tour
My family and I had a good experience with the tour and cruise. The food was tasty and there was a good variety but the beverage selection was limited.
There was a ~45 minute stop at a Pearl factory that we were not aware of beforehand. Each stop in Ha Long Bay is packed with tourists so be ready to line-up. Next time, we would prefer only one stop but at a more peaceful location.
事業者からの返答
Dear our valued customer, Thank you so much for cruising Halong Cruise to visit Halong Bay. We are much appreciated your review. You are some of a lots passengers who can spend time doing the review. Your beautiful words on are our powerful to make the services better day by day. Cruise Team- Crew,Guide,Staff are so happy to get your compliments. We always ready to serve you and your family in the future. We wish that you will have a great time.
Best Regards,
Helen
D
danayth
August 7, 2025 · via Tripadvisor
Perfect day trip from Hanoi
So much fun and the perfect amount of time at every stop. The boat was very nice and clean and the buffet was pretty good! Johnie was awesome and very knowledgeable, providing so much historical and cultural insights. Have already recommended to other tourists we’ve met in Vietnam and wouldn’t hesitate to book again!
事業者からの返答
Dear our valued customer, Thank you so much for cruising Halong Cruise to visit Halong Bay. We are much appreciated your review. You are some of a lots passengers who can spend time doing the review. Your beautiful words on are our powerful to make the services better day by day. Cruise Team- Crew,Guide,Staff are so happy to get your compliments. We always ready to serve you and your family in the future. We wish that you will have a great time.
Best Regards,
Helen
