I was extremely disappointed with this experience. We paid $524 for two people, but all they really did was pick us up from the hotel, buy cruise tickets that were around $30 per person, and drive us back afterward.
The “tour guide” did not even join us on the cruise and provided almost no information during the trip. He only pointed out two buildings when we arrived. There was basically no guided tour at all.
We could have arranged the same experience ourselves for a fraction of the price. $524 was completely unjustified for what was provided. I trusted Viator when booking, but this experience has made me seriously hesitant to book through them again.
事業者からの返答
Thank you for your feedback. We are sorry to hear that the experience did not meet your expectations.
However, we would like to clarify one important point regarding the service you purchased.
The booking option you selected did not include a guide accompanying you onboard the cruise. Therefore, the guide was not required to join the cruise under the package you booked. Our guide followed the exact service inclusions of your selected option and provided the services that were purchased.
Your booking included private hotel pickup and drop-off, private transportation, assistance with the cruise ticket arrangements, and the Pearl River night cruise. The guide met you at your hotel, accompanied you to the pier, assisted with the arrangements, and picked you up again after the cruise for the return transfer.
We understand that you may feel the experience was expensive compared with purchasing cruise tickets independently. However, the price of a private service is not simply the face value of the cruise tickets. It also covers private transportation, vehicle and driver service, waiting time, coordination, booking assistance, and personalized hotel pickup and return service.
Most importantly, guide accompaniment onboard the cruise was not included in the option you selected. If the package including a guide accompanying guests onboard had been booked, that service would of course have been provided.
We respect your feedback and will continue to make the differences between each booking option as clear as possible for future guests.
J
J156INlilis
August 15, 2026
A must-do experience in Guangzhou!
A must-do experience in Guangzhou! This is the perfect place to see and feel the modern side of the city. Our guide Albert was extremely friendly, helpful, and made the whole experience even better. Highly recommended!
事業者からの返答
thanks for your kind feedback, hope can see you again in future.^_^
J
J9164HGwilliamw
June 25, 2026
Guangzhou night tour
Pearl River Night Cruise is a must-do experience in Guangzhou. Albert also helped me take some beautiful photos. Thank you so much!
事業者からの返答
Thank you for taking the time to share your experience! I’m so happy to hear that you enjoyed exploring guangzhou night cruise with me. It was a pleasure meeting you and showing you both the modern and local sides of the city.^^ Albert from Guangzhou city tour
D
davidtO9464ZT
June 13, 2026
Guangzhou Pearl River night tour
This Guangzhou night tour was truly a wonderful experience. The city looks absolutely beautiful after dark, especially along the Pearl River and around Canton Tower. The night cruise was relaxing, the views were stunning, and everything was well organized from start to finish.
Our guide was friendly, professional, and very knowledgeable about Guangzhou’s history, culture, and modern development. It was a great way to see the most impressive side of the city in the evening. I highly recommend this tour to anyone visiting Guangzhou!
事業者からの返答
Thank you so much for your kind review! I’m really glad you enjoyed the Guangzhou night tour, especially the beautiful views along the Pearl River. It was my pleasure to show you around and share the charm of Guangzhou at night. I truly appreciate your support and hope to see you again on your next trip!^^
K
Kynan_O
April 19, 2026
Excellent Pearl River Cruise and Canton Tower experience with Albert.
Albert’s English was excellent, he was well organised setting us up for a good experience. He’s very knowledgeable and friendly.
事業者からの返答
Thank you so much for your lovely review!
We’re very happy to hear that you had a great time on the tour.^_^
6
648benjaminu
March 28, 2026
Pearl River night cruise in Guangzhou
I highly recommend Albert as your guide for a Pearl River night cruise in Guangzhou. He is professional, knowledgeable, and communicates clearly in English, making the whole experience smooth and comfortable.
With Albert, you don’t just enjoy the beautiful city lights—you also learn about the history and culture behind them. His friendly attitude and attention to detail make the tour feel personal and memorable.
If you’re looking for a relaxing, well-organized, and enjoyable night tour, Albert is definitely a great choice
事業者からの返答
Thank you very much for your kind words and positive feedback.
We are truly delighted to hear that you enjoyed your tour with us.
R
rosewF8600CA
January 25, 2026
Great Pearl River night cruise.
Great Pearl River night cruise.
Beautiful city lights, smooth private transfer, and a very relaxing experience. Highly recommended.
事業者からの返答
Thank you so much for your lovely review!
We’re very happy to hear that you had a great time on the tour.
H
henrycT87CW
October 19, 2024
Excellent Night Cruise Tour in Guangzhou
Excellent Night Cruise Tour in Guangzhou. the tour guide is knowledgeable. it all take you around 3 hours if you pick the night cruise and canton tower option. In my opinion, anyone who come to Guangzhou should participate in this amazing night tour in Guangzhou city. I absolutely support this tour.
Guangzhouの類似ツアーを比較
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最高評価: All-inclusive Private Day Tour to Mutianyu Great Wall — 5.0 (142 件のレビュー)
