The worst tour provider. We booked and asked them if they can pick us up in Dead Sea and drop off at Wadi Rum days before our trip and they said it can be arranged with additional at 50$ and we agreed to pay. And 2 days before our trip, I texted them again if it’s confirmed and they said “yes, your booking is confirmed” I sent them locations where to pick up and drop off, I’m not sure if they even read it cos they always replied “yes” yes yes to everything. And a day before our trip which passed cancellation date, I confirm with them again if everything is confirmed. But turned out they don’t even remember what I asked and said “your tour not included pick up at Dead Sea and drop off in Wadi Rum” I asked for a refund but they denied. I said I can’t go with them if they can’t pick me up at Dead Sea but they already charged me 200$ and I asked for refund but denied again, offered me options I can’t do. Don’t use this tour. So bad!! Worst birthday trip ever!!! Even the Viator operator refused to help me!
Now based on your story seems you are the victim, but from our sides, you try to take advantage of our company, when we approved the pick up from Dead Sea, you didn't say anything regarding drop off to Wadi Rum, and before one day of the tour, you asked to dropped off to Wadi Rum and said it's included in the tour, witch is not right, because the tour name is so clear, (Petra tour, not Petra and Wadi Rum), and you kept saying you booked Petra and Wadi Rum tour, then you start threating our team and also send that you will inform your credit card company that it's a fraud, then you also sent you will add multiple bad reviews and kept threating in multiple ways witch didn't left us anything to do. Now trying to scam a travel agency by this way and sending threating emails, was not a good idea, because our legal team have a copy of all that and they will take legal action specially when it's threating our agency and employee safety
