Great vans, clean and efficient. Loved the organization and flexibility to book. Would definitely recommend and use them next time. Booking was easy and trip was smooth.
事業者からの返答
Thank you again, Ariadna! Two trips with us and two great reviews, that means a lot. Glad your Antigua to Guatemala City transfer was just as smooth as the first one. See you next time!
Maddie, Customer Experience, guateGO
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valeriedA5299LS
September 7, 2026 · via Tripadvisor
You get what you pay for
We were called and texted multiple times BEFORE the scheduled pickup time, being told that we were late and that the driver would leave without us. When I explained over the phone that we were running to the meeting point but were still about two minutes away, the driver scolded us and insisted that we needed to be outside “NOW.”
We then asked if we could be dropped off at our hotel instead, but we were not allowed to change the drop-off location. As a result, we ended up stuck in traffic for an additional hour.
What was especially frustrating was that when we were picked up by the same driver a few days earlier, he was 15 minutes late himself, and multiple passengers were also late. We waited patiently during that situation, and the driver was never upset or rude toward the other passengers.
The way we were treated felt completely unnecessary and inconsistent, especially considering the driver had previously been late himself. We understand the importance of staying on schedule, but the repeated calls, rude tone, and lack of flexibility made the experience very unpleasant.
事業者からの返答
Thank you for your detailed feedback, we take every review seriously.
Our records show that our vehicle arrived on time and waited at the designated meeting point. When we contacted you, you confirmed you were still on your way. Our policy does ask travelers to be ready 15 minutes before the scheduled pickup, as shared shuttles operate on fixed timetables with other passengers onboard.
Regarding the drop-off change to the Hilton Guatemala City, unfortunately that location falls outside our service coverage area for this route, which is why the team wasn't able to accommodate the request.
That said, I hear you on the tone of the communication. Regardless of the circumstances, our team should always be professional and respectful, and I'm addressing that directly with the driver involved.
I'd like to make this right. Please reach out to me at jean@guatego.com.
Jean Nájera, Founder, guateGO
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aaronmN8476KG
June 22, 2026 · via Tripadvisor
Efficient and affordable shuttle service
Shuttle arrived to pick me up on time.
事業者からの返答
Hi,
Thank you for sharing your experience! We're glad to hear that your shuttle arrived on time for your transfer from Antigua Guatemala to Guatemala City. Feedback like yours helps us continue providing reliable transportation and improving the guateGO experience for all travelers. We hope to welcome you again on your next trip!
Fátima Z.
Customer Service
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Amber J
May 25, 2026 · via Tripadvisor
Great company and customer service!
I needed to catch the last shuttle, and was unfortunately late due to another transfer delay. Aurora from the customer service really did her best to help me still catch the last shuttle, by actively communicating with the driver and me, to coordinate a ad hoc new pick up spot. Super grateful, thanks teamxx
事業者からの返答
Hi, thank you so much for sharing your experience! We're glad to hear we could help you make your transfer despite the unexpected delay.
It’s wonderful to know that Aurora went above and beyond to assist you, coordinating with both you and the driver to arrange an alternative pickup point and help you catch your last shuttle. Comments like yours help our team continue improving the guateGO experience for travelers across Latin America.
We truly appreciate your kind words and hope to welcome you back on your next trip!
Fátima Z. Operation Customer Service
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rruiz0138
April 6, 2026 · via Tripadvisor
Smooth transport
The departure was on time. The driver was friendly.
事業者からの返答
Hi, thank you very much for your kind feedback!
We’re happy to hear that your departure was on time and that you had a friendly and pleasant experience with our driver. At guateGO, we always aim to provide reliable and comfortable shared shuttle services, ensuring a smooth journey for all our travelers.
We truly appreciate your comments and hope to assist you again on your next trip in Central America 😊
F
Franco_R
April 2, 2026 · via Viator
Swift Trip
It was a swift trip considering Passover had officially started in Guatemala. All streets were packed with cars. We were grateful the trip to the airport took only 45 minutes. It was an early trip, though. It is worth mentioning that the driver waited for us since we arrived a bit late due to traffic.
事業者からの返答
Hi, thank you very much for your kind review!
We’re glad to hear your trip was smooth, even with the increased traffic during the holiday season. It’s great to know our driver ensured a timely arrival and was able to wait for you despite the delay.
At guateGO, we always do our best to adapt to real time conditions and provide a reliable shared shuttle experience. We truly appreciate your comments and hope to assist you again on your next trip 😊
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pamelahoff
February 13, 2026 · via Tripadvisor
Easy trip Antigua to GC
They picked me up right on schedule at hotel. We grabbed a few more folks and made record time to the airport.
事業者からの返答
Thank you for your review! We're glad to hear everything ran smoothly and that you arrived at the airport on time. Shared transfers are all about coordination, so we’re happy the process worked efficiently for you. We appreciate your trust and hope to assist you again on your next trip!
J
Joao P
November 8, 2025 · via Tripadvisor
Shared ride to GUA
Quick communication and luckily they were able to accommodate my late request to change my pick up location. I’d book again.
事業者からの返答
Hi, thank you so much for sharing your experience! We're glad to hear our team was able to quickly assist with your pickup change request.
It’s great to know that the communication was fast and that we could accommodate your updated plans for your Guatemala City Airport to Antigua transfer. Comments like yours help our team continue improving the guateGO experience for travelers across Latin America.
We truly appreciate your trust and hope to welcome you back on your next trip!
Fátima Z. Operation Customer Service
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daniellewP937SE
August 5, 2025 · via Tripadvisor
Very late pick up, uncomfortable van.
For starters they were almost 45 min late picking me up, the shuttle was unmarked (Grey Toyota van) driver was kind. The way back was much smoother. I'm only 5'4 but there was very little leg room in the middle row. Next time i will do a private transfer.
事業者からの返答
Hi, thank you for sharing your experience. We’re sorry to hear about the delay at the start of your Guatemala City Airport (GUA) to Antigua transfer and appreciate your patience.
We’re glad to know your driver was kind and that your return Antigua to GUA Airport transfer went much more smoothly. We also appreciate your feedback regarding vehicle identification and seating comfort, as it helps us continue improving the travel experience for our passengers.
Thank you for traveling with guateGO, and we hope to welcome you again in the future.
Jean Nájera, Founde
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antoniotre86
March 22, 2025 · via Tripadvisor
Good communication
Excellent communication. Very easy to book. I was able to change a reservation very easily after a last minute change of plans. The actual provider is less reliable though. For hotel pickups they tell you to be ready outside the hotel 15 minutes prior the scheduled time but the bus has consistently showed up 15-30 minutes after the scheduled time. However, the advertised arrival time usually accounts for any delays.
事業者からの返答
Hi, thank you so much for sharing your experience! We're glad to hear your Antigua to Guatemala City transfer was easy to book and that our team could quickly assist with your reservation change.
We also appreciate your feedback regarding pickup timing during your Antigua to Guatemala City transfer. Comments like yours help us continue improving communication and coordination with our transportation partners.
We hope to welcome you back on your next trip!
Fátima Z. Operation Customer Service
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