Great and safe way to move from city to city. Would definly use them again. Bus/ van was in great shape and ride was lovely with views from different spots.
事業者からの返答
Thank you so much, Ariadna! So glad your Guatemala City to Antigua transfer felt safe and comfortable, and that you got to enjoy the views along the way. We'd love to have you back on your next trip!
Maddie, Customer Experience, guateGO
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B7142ODcarolinam
August 26, 2026
Excellent service.
The driver was super friendly
事業者からの返答
¡Muchas gracias por tu comentario sobre la ruta Ciudad de Guatemala a Antigua! Nos alegra saber que nuestro conductor fue muy amable y que tuviste una buena experiencia. Agradecemos mucho que hayas elegido GuateGo y esperamos poder recibirte nuevamente en tu próximo viaje.
Saludos cordiales,
Fátima Z. Customer Service
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REBECCA_R
August 11, 2026
Very good service....
Very good service. They arrived on time. Comfortable, clean bus with air conditioning. The driver Axel was very cool and kind.
事業者からの返答
Hola Rebecca, ¡muchas gracias por compartir tu experiencia! Nos alegra saber que el servicio fue puntual y que disfrutaste de un transporte cómodo, limpio y con aire acondicionado. También nos encanta saber que Axel fue amable y atento durante el trayecto de Guatemala City a Antigua. ¡Esperamos poder acompañarte nuevamente en tu próxima visita a Guatemala!
Fátima Z.Customer Service
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Brian_E
July 6, 2026
Great experience!
GuateGo was fantastic to work with, very friendly and responsive in all communication! They arrived early for pick up, accommodating us since our flight came in early as well! The driver Luis was a great driver! Overall great experience from beginning communication to drop off! Thank you! Would highly recommend!
事業者からの返答
Hi, thank you so much for sharing your experience! We're delighted to hear your transfer from Guatemala City to Antigua went so smoothly and that our team was able to accommodate your early arrival. We'll be sure to share your kind words with Luis. Thank you for your recommendation, we hope to welcome you back on your next trip!
Best regards,
Fátima Z.
Customer Service
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Tawny_t
June 27, 2026
Unreliable transportation- better and cheaper options available
First off, the bus ticket is $24 per person, but a private ride at the airport is $20/ person for two people. So save your money and go with reliable transportation.
We initially booked a ride at 1:30PM from the airport. Took a while to get through customs but made it to cafe baretto the pick up spot (which was not stated on the ticket) exaclty at 1:30pm. The company knew as we notified them in advanced about our landing time. Didn’t see any signage/whatsapp of any kind, messaged the company. Was told by 1:47PM the vendors had “already left.” Had to find other transportation to our destination. Then was messaged at 4:24PM by the vendor that they were “looking for us”. Which we didn’t ask to sign up for the next bus. But odd we didn’t get any text at time of departure for our initial booking. Then when we asked to transition the ticket to a ride back we were basically told “sorry no refunds you were a no-show.” I see why they don’t do refunds, kind of scammy and odd practice.
事業者からの返答
We are truly sorry that your experience on your shared transfer from Guatemala City Airport to Antigua did not meet your expectations.
We understand how frustrating flight delays can be, and we always do our best to accommodate our guests whenever possible. In this case, we adjusted your reservation based on the updated arrival information we received. Unfortunately, by the time you arrived at the meeting point, the scheduled shuttle had already departed.
Our team offered you the next available shuttle from Guatemala City Airport to Antigua and explained that, since the reservation had already been modified and the original departure had passed, the booking would be considered a no-show under our operating policy. You chose not to wait for the next available departure.
We genuinely regret that we could not provide the outcome you were hoping for. Last-minute changes to pre-scheduled shared transportation services sometimes involve operational limitations and penalties that are beyond our control.
We appreciate your feedback, as it gives us the opportunity to clarify what happened, and we wish you all the best in your future travels.
Jean Nájera, Founder
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Amore_A
June 2, 2026
We were picked up on time...
We were picked up on time and reached Antigua on time. The journey was smooth and it was good to be dropped off right to the door of where I was staying
事業者からの返答
Hi, thank you so much for sharing your experience!
We're glad to hear your transfer from Guatemala to Antigua went smoothly and on time.
Comments like yours help our team continue improving the guateGO experience for travelers across Latin America. We hope to welcome
you back on your next trip!
— Fatima Z. Customer Experience
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Valeria_S
April 20, 2026
The driver was friendly,...
The driver was friendly, helpful, and punctual. He helped with our bags and the van was nicely air conditioned. I would book with this company again.
事業者からの返答
Hi, thank you for your kind review! We’re glad to hear the driver was friendly, helpful, and punctual, and that you had a comfortable ride.
We truly appreciate your trust and would be happy to assist you again on your next trip!
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rruiz0138
April 4, 2026
On time arrival.
They arrived on time and were very helpful. Had a smooth drive to Antigua Guatemala.
事業者からの返答
Hi, thank you very much for your kind review!
We’re glad to hear everything went smoothly and that our team was helpful throughout your journey to Antigua. Providing reliable, on time shared shuttle services and a comfortable travel experience is always our priority at guateGO.
We truly appreciate your comments and hope to welcome you again on your next trip 😊
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Emma_D
March 21, 2026
Good transfer
Good transfer - uneventful, as you would wish from a transfer. Driver friendly. Nothing else to add.
事業者からの返答
Thank you for your review! We’re glad to hear your transfer went smoothly and that the driver was friendly. Providing a reliable and comfortable experience is exactly what we aim for. We appreciate your feedback and hope to assist you again on a future trip!
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Nakia_G
February 22, 2026
Buyer Beware
The communication with the operator was terrible to begin with. There were no details about how to find the transportation or what it even looked like to be able to find it. No one at the airport could assist me either. When I reached out, they did not immediately respond and when they did, they told me that the shuttle bus driver was late and to stand by the cafe. A few moments later I was informed that the shuttle driver could not “find me” and that they had left. So I was stranded at the airport and forced to order an (expensive) Uber! I cancelled my ride with them back to the airport because this company has proven to be untrustworthy. And I am still waiting for the operator to contact me back about a refund 😡
1人が参考になったと回答
事業者からの返答
Thank you for your feedback. We’re sorry for the confusion experienced. Meeting instructions are normally provided in advance, including the meeting point reference. Our team attempted to assist once contacted; however, shared shuttles operate on fixed schedules and cannot wait beyond the departure window. We remain available to review your case directly and provide further clarification.
Guatemala Cityの類似ツアーを比較
最安値: Private Shuttle in Guatemala — $15
最高評価: PRIVATE SHUTTLE AIRPORT/ANTIGUA - LAKE ATITLAN or VICEVERSA — 4.9 (354 件のレビュー)