I booked this tour based on what was clearly outlined in the contract, but it failed to deliver on multiple fronts. Several promised inclusions were not provided: admission fees were not covered, public transportation was not paid for, and no meal was offered despite being part of the package. When support was needed the tour operator ignored phone calls and messages. When these issues were raised, the tour operator offered no apology, no explanation, and no financial compensation. The experience did not meet the agreed terms or basic service expectations. I would recommend choosing a more reliable and responsive provider.
Thank you for your review. We’re sorry to hear that you were disappointed with your experience. However, we do need to clarify that the tour operated according to the inclusions and exclusions clearly stated in the tour description and booking information. Admission fees, public transportation and meals are not automatically included simply because they are mentioned in an itinerary; the specific terms of each tour set out exactly what is and is not included. We take our responsibilities as a Japan tour operator seriously, and our team is always happy to clarify the details of a booking before or during a tour if a guest is unsure about what is included. We’re proud to provide private and customised Japan tours, guided experiences and personalised travel services, and we believe transparency about what a tour includes is essential to delivering a good experience. We’re sorry that this particular tour did not meet your expectations, but we cannot accept the suggestion that services were omitted when they were not included in the agreed tour terms.
