Emelio was a brilliant and incredibly knowledgeable guide. We knew we were at the end of Cherry Blossom in Tokyo but managed to find some beautiful trees as well as great tour of Meiji shrine and gardens
事業者からの返答
We are so happy you enjoyed your time with us. -please visit us again ......Soon!!
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Ali_A
April 1, 2025 · via Viator
Disappointing cherry blossom tour
We started by not having the tour guide show up for a 9 am walking tour. Multiple texts to the tour operator (Jewel Tours) elicited no response. Finally called Viator who then called the tour company who apparently told them the tour guide was at the hotel. No tour guide. Recalled Viator and then the tour company owner called me. Said the guide was not answering her phone but is usually very reliable. Asked him to get another guide and there was a lot of hemming and hawing. 1.5 hours later I received a message from another tour guide saying she would meet us at 1 pm.
The next tour guide showed up at the new time promised but had no idea what was promised on the tour. She did her best but it was obvious she was inexperienced. We did not go to the sites promised, have the food promised or get the souvenir promised by Viator in the listing for the tour. Also we ended up going back and forth on the subway, taking a train the wrong train and wasting time. We also wasted time in Shibuya trying to get tickets to the observatory and none were available.
At the end of the tour we met the tour guide’s husband. He was part of the company and was a very experienced guide who unfortunately had another engagement and couldn’t lead our tour. He said the unresponsive tour guide “was fired” However, he looked at the listing that I showed him when we signed up for the tour with Viator. He commented the items that were offered was “impossible” to do for a half day tour and that Viator never told them what was expected.
Needless to say we were very disappointed and would have not paid the $385 for what we got. I do again want to say the guide tried her best and was very pleasant but not very experienced. In comparison the next day we had a terrific tour via Japan Tours at less cost $300.
So, I communicated with Viator to get some sort of partial refund which we believed we were entitled to. Their response was no. This whole experience left a bad taste in our mouths.
事業者からの返答
Hello - Unfortunately because you shouted at the replacement guide when on the phone they felt threatened and very uncomfortble. We then offered you a replacement which you accepted. Please call us so we can help more
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Aileen_R
March 27, 2025 · via Viator
Brian is an amazing...
Brian is an amazing guide! He is extremely knowledgeable, friendly, and very accommodating with our schedule! He is fully fluent English/Japanese which was very helpful as we navigated the transit system and streets of Tokyo. He brought us to the best locations to see the Cherry Blossom trees which was a very special and unique experience. We feel very fortunate to have met Brain and do this tour!
事業者からの返答
Thank you SO muchWe loved showing you wonderful Tokyo in Cherry Bloosom Bloom. Shame about the guest's review below as we did not show them all of Tokyo in 4 hours!!!
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Bhanu_M
March 27, 2025 · via Viator
Fraudulent tour .. total cheating
This is a fraud.. Viator should investigate deeply and return my money.
1) it is impossible to cover the promised iternary even by God by public transport
2. I tried to cover it by taxi by spending more than 50 USD even then I could cover only two attractions.
3
The food provided from seven eleven and asked to eat on the bench on the footpath
4. Guide is a good guy but he never did this tour earlier .. he has no idea what is this tour about.. he was told only one day earlier about the tour
5. Request Viator to investigate and return my money
6.. These fraudulent operations spoil your good reputation
Please take it seriously and investigate 🙏🙏
事業者からの返答
Please return my phone calls.
I am so sorry you did not understand the difference between 'suggested places' and 'itinerary'
You had a list of 14 places to go at the opposite end of the city.....in 4 hours!
What could we do - hire a helicopter and fly over the list of places you wanted to 'visit'?
Your guide Brian has lived in Tokyo with his Japanese wife for 16 years - is this not enough?