ドバイからのフェラーリ・ワールド・アブダビ日帰り旅行（送迎付き）

Dear Kim, Thank you for your wonderful review! We're delighted to hear that your Ferrari World experience exceeded your expectations and that you enjoyed the seamless transfers, thrilling attractions, and especially the unforgettable Formula Rossa ride. Your kind words about our organization and service mean a lot to us. We truly appreciate your recommendation and are honored to have been part of one of the highlights of your UAE trip. We look forward to welcoming you on another adventure soon!

Dear Joanne, Thank you for sharing your feedback. We are sorry to hear that the timing did not fully meet your expectations. As this package includes shared transfers, guests should expect additional pickup and drop-off time as the vehicle collects and returns other participants from different locations. While we do our best to optimize the route, shared transportation naturally requires extra travel time compared to direct private transfers. The tour schedule, including the return pickup time from Ferrari World, is communicated in advance to help guests plan their visit accordingly. However, we understand that some travelers prefer greater flexibility and more time at the attraction. For guests looking for a more seamless and direct experience, we always offer private transfer upgrades at an additional cost. Private transportation eliminates the need for multiple pickups and drop-offs, allowing you to travel directly to and from your destination and maximize your time at the attraction. We appreciate your feedback, as it helps future guests choose the option that best suits their travel preferences. Thank you for traveling with us.

Dear Tatyana, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Regarding the pickup location, The Address Beach Residence and much of the JBR area are intentionally excluded from our shared transfer pickup zones. This information is reflected in the available pickup options during the booking process. Due to the extremely heavy traffic congestion in JBR, particularly during morning and evening hours, pickups from these locations can cause significant delays that affect all guests sharing the transfer. To ensure a smoother experience for the majority of travelers, we designate alternative nearby pickup points outside these high-traffic areas. As for the pickup timing, shared transfers involve collecting guests from multiple hotels and locations across Dubai. While we strive to operate within the scheduled window, traffic conditions and route logistics can sometimes result in delays. We understand that this can be frustrating and apologize for any inconvenience caused. Regarding the music and vehicle temperature, guest comfort is important to us. Music preferences can vary greatly among travelers from different backgrounds, and we appreciate your feedback. Likewise, guests are always welcome to request temperature adjustments, and we are pleased that the driver accommodated your request. Concerning the drop-off, shared transfer services operate according to predetermined routes and designated drop-off locations. Guests staying in locations outside the standard route may be dropped at the nearest accessible point, particularly during peak traffic hours, to avoid excessive delays for other passengers. We appreciate your comments, as they help clarify the nature of shared transportation services for future travelers. For guests seeking direct hotel pickups, flexible timings, and personalized transportation, private transfer options are available at an additional cost and can be arranged prior to the tour. Thank you again for your feedback, and we wish you enjoyable travels in the future.

親愛なるお客様へ このたびはご感想をお寄せいただき、誠にありがとうございます。フェラーリワールドをお楽しみいただけたこと、そして当社ドライバーが終始サポートできたことを大変嬉しく思います。ドライバーへの温かいお言葉にも心より感謝申し上げます。 また、ツアー情報に記載の通り、ツアー前日までに現地ツアーオペレーターへご連絡いただく必要があることを、丁寧にご案内させていただきます。 特別なご案内: 「チケットはツアー当日にお客様のWhatsAppに直接送られます。トラブルを避けるために、アクティブなWhatsApp番号をご用意いただき、渡航前にドバイのツアーオペレーターへご連絡ください。」 今回、お客様のご予約に記載されていた電話番号には連絡が取れず、またツアー前日までにお客様からのご連絡も確認できませんでした。それにもかかわらず、当社ドライバーは通常以上の対応を行い、連絡の取り次ぎ、チケットのダウンロード、Quick Passへのアップグレードのお手伝い、そしてフェラーリワールドへの入場までしっかりサポートさせていただきました。 なお、ドライバーにとってお客様からのレビューは非常に重要であり、低評価は彼らの評価や仕事に影響を与える場合がございます。今回ドライバーが特別な努力をしてお手伝いした点を踏まえ、もし可能であれば評価のご再考をお願い申し上げます。 改めまして、貴重なフィードバックをありがとうございました。お客様を再びお迎えできる日を心よりお待ちしております。 敬具 Dear Valued Guest, Thank you for sharing your experience, and we are delighted to hear that you enjoyed Ferrari World and that our driver assisted you throughout the process. We sincerely appreciate your kind words about the support he provided. We would also like to gently clarify that, as stated in the tour information, guests are required to contact the local tour operator at least one day before the tour: Special Instructions: “Your tickets will be sent directly to your WhatsApp on the day of your tour. To avoid any inconvenience, kindly ensure you have an active WhatsApp number and contact your tour operator in Dubai before your travel date.” In your case, the phone number provided in the reservation was unreachable, and we did not receive any message from you prior to the tour. Despite this, our driver went above and beyond—managing communication, downloading your tickets, assisting with the Quick Pass upgrade, and ensuring you could enter Ferrari World without any issues. We kindly wish to mention that drivers rely heavily on guest reviews, and a low star rating can negatively impact their reputation, even when they have done their best to deliver exceptional service. Considering the extra effort he put in to assist you, we hope you might reconsider the rating given. Thank you once again for your feedback. We truly appreciate it and hope to welcome you again on another tour in the future. Warm regards,

Dear Samir, Dear Guest, Thank you for your great review of our Ferrari World Abu Dhabi Day Trip from Dubai. We are delighted to hear that you enjoyed the adventure rides and had a smooth experience with our transfer service. We appreciate your kind words about Safer and his professionalism, knowledge, and assistance throughout the trip. We hope to welcome you and your family again for more exciting UAE experiences. Best regards,

Hi, Always re-confirm your booking in advance and make sure to have an active WhatsApp as mentioned in in the information for fast delivery of your tickets. You need to exchange your voucher for an entry ticket . Regards

Thanks for the feedback. People have different interests and likes. As far as Ferrari Rides are concerned, that is our of our control. However, we do assist and provide you with a smooth entry to the theme park and provides the sharing transfers. Regards

Hi Ian, We’re so sorry that your experience did not match your expectations. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Thank you so much for taking the time to share your experience with us. . Each thoughts and opinions are taken into consideration. We value every feedback and share with the team to improve the services. Moreover, let me point out few things. You do not need to spend so much time contacting us every now and then. We have informed you the pick up time and the driver came on time. You could have just wait at the lobby instead of mesaging every now and then before the given time. The Ferrari World opens at 12:00 PM. Your ticket was given before that time. You do not need to keep asking from time to time as you are already informed it will be handled to you before the Park opens. We have other clients to attend to and we are trying our guest to reply to all your unneccessary messages. You were informed that you will be picked up from Ferrari at 5:00 pm. From 4:30 pm you are already sending messages asking for the driver. You went out in the open with this warm weather and telling that its hot outside and frantically looking for the driver - that is before 5:00 pm!! You have caused your own discomforts. The tour and your pick and drop are well excuted. We were on time. Apart from that, we were responsive. You could have enjoyed your tour if you focus on enjoying than worrying something that is already arranged. Thanks

Hi Chloe640, Thank you for the raving feedback. I'ts our pleasure to drive you around! Our team aimed to deliver consistent high standard at all times. Your review does not only help future guests in choosing us for their tours but more so, it motivates us in maintaining the excellent service. I look forward to welcoming you back again with us in the not too distant future.