東京発：日光世界遺産ガイド付き日帰り旅行

Dear Guest, Thank you very much for taking the time to share your wonderful review with us on Viator. We are truly delighted to hear that your visit to Nikko and the World Heritage sites left such a lasting impression on your heart and memories. We will be sure to pass along your generous compliments to Nozomi. Her deep knowledge and dedication to exceptional customer service represent the best of our team, and she will be thrilled to know she helped make your journey so special. Thank you once again for joining our tour, and we hope to have the honor of welcoming you back on your next trip to Japan! Best regards, HIS Inbound Team

Dear Guest, Thank you for taking the time to share your 5-star review of our Nikko tour. We are thrilled that you enjoyed the intimate small group setting and that our guide, Minako, along with our driver, provided a safe and pleasant journey up the mountain roads. It is wonderful that the rainy weather worked to your advantage at Nikko Toshogu Shrine, allowing for a quieter, more relaxed exploration away from the usual crowds. We completely understand your disappointment regarding the rain and clouds obscuring your views of Mount Nantai and the Kegon Waterfalls. Mountain weather can be quite unpredictable, but we hope the serene, misty ambiance of the shrine area offered a uniquely beautiful and memorable perspective of Nikko to balance it out. We would love the opportunity to welcome you back on another tour in the future, hopefully with clearer skies. Best regards, HIS Inbound Team

Dear Guest, Thank you for taking the time to share your wonderful 5-star review and for recommending our tour! We are delighted to hear that you and your friends enjoyed the informative experience and the convenience of our small group setting. We will gladly pass on your kind compliments to our careful driver, as well as your guides, Minako and Mina, who will be thrilled to know they helped make your trip so pleasant. We deeply appreciate your positive outlook regarding the extreme weather conditions. While it is unfortunate that the rain and heavy clouds completely hid the views of the lake and the Kegon Waterfalls, we are so glad you were still able to embrace and appreciate the unique, mystical atmosphere that the mountain mists provide. We hope to have the pleasure of welcoming you back on another journey in the future, hopefully with clearer skies so you can enjoy the full scenery. Best regards, HIS Inbound Team

Sehr geehrte Kundin, sehr geehrter Kunde, vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung auf Viator zu hinterlassen. Es freut uns sehr zu hören, dass Ihnen unser geführter Tagesausflug zu den Welterbestätten in Nikko gefallen hat – trotz des leider schlechten Wetters. Unser Team ist stets bestrebt, einen herzlichen und aufmerksamen Service zu bieten, um unabhängig von den äußeren Umständen ein wunderbares Erlebnis zu gewährleisten; Ihre freundlichen Worte über unseren Reiseleiter bedeuten uns daher sehr viel. Wir schätzen Ihr Feedback sehr und hoffen, Sie bei einer weiteren Tour in Japan erneut begrüßen zu dürfen. Mit freundlichen Grüßen Ihr HIS Inbound-Team

Dear guest, Thank you so much for your wonderful 5-star review on Tripadvisor. We are thrilled to hear that you had such a great experience with Yoshi and our two guides. Our team takes great pride in delivering hospitable service, so knowing they made your tour so memorable truly means the world to us. We sincerely appreciate your support and hope to have the pleasure of guiding you again on your next visit to Japan. Best regards, HIS Inbound Team

Dear Guest, Thank you for sharing your 4-star review! We are delighted to hear that you had a brilliant trip, enjoyed the destination, and appreciated our informative guide. We sincerely appreciate your constructive feedback regarding the time spent at the destination. We understand that one hour felt too short and take note of your helpful suggestion regarding flexible lunch options. Your insights are truly valuable and will be shared with our operational team to help improve our tour pacing and itinerary planning. Thank you again for your review, and we hope to welcome you back on another tour in Japan! Best regards, HIS Inbound Team

Dear Guest, Thank you so much for your wonderful 5-star review! We are delighted to hear that you had such a memorable day exploring Nikko and experiencing a peaceful side of Japan away from the city. We will be sure to pass your kind words along to Mai. She will be thrilled to know that her historical insights and commentary on the bus made your journey so enjoyable. Thank you again for choosing our tour, and we hope to welcome you on another trip in the future! Best regards, HIS Inbound Team

Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations due to the severe traffic delays on June 2, 2026. Because an unpredictable highway accident delayed the tour by nearly three hours, our guide had to compress the sightseeing timeline to ensure the group could still safely visit all scheduled regions, including Lake Chuzenji and Kegon Falls, while respecting strict local transport safety laws. To maximize the remaining time, the guide prioritized the core architectural highlights of the Toshogu Shrine complex. We have already provided a comprehensive operational report regarding these emergency adjustments and our official stance directly to Viator Customer Support. Please refer to their communication for the full details of our response.