HORRIBLE TOUR! Bus was 20mins late, we waited at our stop #13 was not informed we needed to be at stop #1...the tour's beginning stop.
Was the bus driver suppose to be the tour guide as well? He did not provide any information about what we were seeing, only announced the stops. We had to figure out from the map what we were looking at. We were not offered ear phones.
Another tourist said they didn't work anyway. If you wanted to get off at a stop, the bus driver only stopped for 2 seconds and would leave immediately. You needed to already be at the door, waiting to jump off. He gave you NO time to get to the door from the upper deck. He seem rushed, lazy, careless. THIS WAS A WASTE OF TIME AND MY MONEY! I still don't know what we saw.
T
tinarO7115YH
September 30, 2026 · via Tripadvisor
A great way to get a snapshot of the whole city
A great way to see all of the city and easy pick up stops to allow you to explore areas some more.
The staff at the starting point are fabulous and helpful especially Mr Winston Goh who was so lpvely and engaging and provided excellent suggestions of places to visit and eat. He was truly a lovely gentleman.
事業者からの返答
Dear tinarO7115YH,
Thank you for your lovely review! We are delighted you enjoyed exploring Singapore with us and found the hop-on hop-off stops convenient. We are especially pleased to hear that Winston was helpful and welcoming. We will be sure to share your kind words with him!
We hope to see you again real soon!
Your Big Bus Singapore Team
K
Karenrb66
September 29, 2026 · via Tripadvisor
Great service as always
We love these tour bus routes. A great way to learn about Singapore.
Great to hop on and hop off, lots of drop off points.
Great value for money for our 2 day ticket, plus the helpful app !
事業者からの返答
Dear Karenrb66,
Thank you for your wonderful review! We are delighted you enjoyed the 2 routes, hop-on hop-off flexibility, and our Big Bus app. It is great to hear you found the 2-day (ESSENTIAL) ticket good value and a helpful way to explore Singapore. We hope to see you again!
Your Big Bus Singapore Team
7
719frejas
September 28, 2026 · via Tripadvisor
Would recommend
A great experience around Singapore
事業者からの返答
Dear 719frejas,
Thank you for your kind review! We are delighted to hear you had a great experience exploring Singapore with us at Big Bus Singapore.
We hope to welcome you again soon!
Your Big Bus Singapore Team
H
H5842IDjacquelinem
September 28, 2026 · via Tripadvisor
Peter & Larry our HoHo tour guide and bus driver
We were only in Singapore for four days. We did the hoho tour and night tour on the Saturday and Sunday and it was great. Big shout out to our excellent guide, Peter, our night tour guide, who was so informative and knowledgeable about all of the different points of interest. Also, Larry the bus driver. The night tour was just the best as we stopped for a food tasting session at Lau Pa Sat, (Clock Tower ) and tasted the loveliest chicken satay. Peter articulated himself very well and everyone was aware of what they had to do and what we had to wonder before regrouping to continue the tour. The 3 hours flew by. We did both routes over the 2 days and personally, I feel this is the best way to see the city and then decide where to go back to. Highly recomend. Great value for money.
事業者からの返答
Dear H58421Djacquelinem,
Thank you for your wonderful review! We are delighted to hear you enjoyed both the Big Bus Hop On Hop Off and Night City Tour. We will be sure to share your kind compliments with our tour guide Peter and our Captain Larry. We are glad you enjoyed the satay at Lau Pa Sat and found the tours a great way to discover Singapore.
Thank you for recommending us and we hope to welcoming you back real again!
Your Big Bus Singapore Team
9
908fionad
September 27, 2026 · via Tripadvisor
Experiencing Singapore in 48 hrs
Booked the 48 hour HOHO that included the night tour online. We felt it was value for money and the perfect way to see the best of Singapore, in the four days we were there. I downloaded the app, which meant I could activate the tickets, without having to go / start at the Suntech Hub. Buses ran regular and on time. On entering the bus, you are provided with pre-packed earphones which I listened to the tours in English.
I liked that you were able to swop and change between the red or yellow line at anytime within the 48 hours. For the night tour, Peter was our guide and Larry the captain (driver).
Both were welcoming and friendly. Peter was an excellent tour guide who spoke good English, kept a good pace and stopped intermittently to allow everyone to take pictures, have free time and re-group when necessary. Having a wealth of experience, Peter took us to his favourite spot, allowing us optimal visual to experience the light show at The Bay Gardens. I thoroughly enjoyed the experience.
事業者からの返答
Dear 908fionad,
Thank you for your wonderful review! We are delighted to hear that you enjoyed the flexibility of the Big Bus Explore ticket and found the Big Bus app convenient. It is great to know that tour guide Peter and Captain Larry made your Night City Tour enjoyable.
We truly appreciate your kind words and hope to welcome you again on your next visit to Singapore!
Your Big Bus Singapore Team
N
Nadine_T
September 27, 2026 · via Viator
Poor experience
The map provided by Viator didn’t identify where you could pick up the bus. I walked approx 3 miles in various directions looking for a pick up sign. I asked other bus drivers that had not heard of the hop on/off bus. Also asked a number of merchants, ultimately giving up. Tried to get my money back but was told I still had time to go. I was tired after all the walking and had another tour the following day. Very disappointed that Viator would not refund my money.
C
Candace_C
September 21, 2026 · via Viator
Covered important places and facts about history and culture
This was a great tour to see many places within a short time and explore further if you so choose to do so. The directions to locate them were clear, ticketing process was easy , announcements via the speaker system very informative about the history and culture of places along the bus route. I liked that they have two routes you can choose from or do both. And what I think was a plus was that a 24 hr pass is not limited to a calendar day but 24hrs from the time you first begin so you can use on the next day depending on what time you begin. I would definitely recommend.
W
W7355TEjoannem
September 19, 2026 · via Tripadvisor
Waste of money
Overpriced . Waited an hour for a bus to come . Rude staff who abused me . One bus driver saw us running to get on the bus & just drove off . Don’t waste your time doing this tour .
事業者からの返答
Dear W7355TEjoannem,
Thank you for sharing your feedback. We are sorry to hear about your experience and especially disappointed to hear about the concerns you raised regarding our staff and the service you received.
Our buses generally operate at a frequency of approximately 25–40 minutes, although this can vary due to traffic and operational conditions. We understand that waiting significantly longer than expected can be frustrating.
We would also like to look into your comments regarding the driver and staff interaction, as this is not the level of service we aim to provide. Please write to us at infosg@bigbustours.com with more details about your experience, including the date and approximate time of your tour, so our team can investigate this further.
We appreciate you bringing this to our attention and hope we have the opportunity to address your concerns.
Your Big Bus Singapore Team
A
Alexandre_A
September 19, 2026 · via Viator
Big Bus Singapore – Hop-On Hop-Off Tour
Very good experience with the Big Bus Singapore! I did both circuits and I really enjoyed discovering the city. The routes are very interesting and allow you to see many must-see places.
The staff is very pleasant, smiling, and available to help if needed. An experience that I recommend to discover Singapore easily and fully enjoy the city.
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