Well, we expected more paradise beaches with more marine life and the truth is that we saw a lot of filth and small dead fish...
事業者からの返答
¡Hola! Lamento de todo corazón que la playa no haya estado a la altura de lo que esperaban para su día de descanso.
Entendemos perfectamente su decepción; cuando se busca un paraíso natural con abundante fauna, encontrar suciedad o peces muertos es algo frustrante y triste. La conservación de nuestros ecosistemas marinos es un reto constante y, aunque no podemos controlar las mareas ni las condiciones ambientales cambiantes en la zona, sí nos duele mucho saber que esto empañó su experiencia.
En Latino Travel, tomamos este tipo de reportes muy en serio para transmitirlos a las autoridades locales y a los encargados de la zona, ya que nos preocupa enormemente el cuidado de nuestras playas. Les agradecemos sinceramente por compartir esta observación, pues nos ayuda a monitorear el estado del destino.
Les enviamos un saludo muy cordial y esperamos que la vida les dé la oportunidad de conocer la cara más limpia y vibrante de nuestras costas en el futuro.
T
Tamaria_S
March 22, 2026 · via Viator
Great time. Be careful book with English speakers.
It started off rocky. We only spoke English so it was hard to communicate and there was limited WiFi to use Google Translate or WhatsApp. We got left at the port for 20 minutes, but the driver came back after several minutes of trying to communicate. After that it was super amazing and everyone was very helpful.
事業者からの返答
Hello! Thank you so much for sharing your experience so honestly.
We sincerely regret the rocky start at the port; we know that a 20-minute wait and the language barrier can be stressful, especially in a place with limited connectivity. We greatly appreciate your patience while our driver returned to meet you.
We are so happy to hear that, despite that initial misunderstanding, the rest of your day was absolutely amazing. At Latino Travel, our team strives to be helpful and overcome any obstacle so you can have the best memories of Panama. Thank you for giving us the opportunity to demonstrate this and for your recommendation!
We hope to see you again very soon!
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X2911GDmariag
January 16, 2026 · via Tripadvisor
Beautiful Islands
The islands we visited are very beautiful. Transportation with Ana was very attentive and punctual. The staff on the island are also very attentive.
It is definitely a highly recommended place.
We thank the agency staff for being vigilant with Us at all times.
事業者からの返答
¡Muchas gracias por compartir tu experiencia! Nos hace muy felices saber que disfrutaste de la belleza de nuestras islas y que la atención de Ana, junto con el equipo en el destino, superó tus expectativas. En Latino Travel Panamá, nuestro objetivo principal es que te sientas acompañado de principio a fin para que solo te preocupes por disfrutar. ¡Esperamos volver a verte pronto!
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patidelgadillowinter
January 9, 2026 · via Tripadvisor
Devil's Island in San Blas
We were in San Blas on December 27, 2025 with my husband (Bolivia) and another couple from Brazil and our guide was Anna, who is of Guna descent and has also had the opportunity to live and work abroad, which was a plus, because she shows you a broader view of how the Gunas are organized in the tourism and conservation context. Certainly a professional.
San Blas is made up of several islands, differing in size or vegetation. We really liked the first island (del Diablo), the delicious water, there was even a local bar to order special drinks, which is appreciated. It would have been ideal to stay longer in the natural pools because they are worth it, you can walk in them and the water and sand temperature are perfect.
事業者からの返答
¡Muchísimas gracias por compartir su experiencia con nosotros! Fue un gusto atender a su grupo internacional de Bolivia y Brasil en este paraíso.
Nos llena de orgullo saber que Anna fue una pieza clave en su viaje. En Latino Travel, valoramos mucho que nuestros guías no solo conozcan el área, sino que puedan ofrecer esa visión amplia y profesional sobre la cultura Guna y la conservación, fruto de su experiencia tanto local como internacional.
Tomamos muy en cuenta su comentario sobre la Isla del Diablo y las piscinas naturales. Nos alegra que disfrutaran del ambiente y la temperatura perfecta del agua. Sus sugerencias sobre los tiempos de permanencia nos ayudan a seguir perfeccionando nuestras rutas para que cada minuto en San Blas sea inolvidable.
¡Gracias por elegirnos y esperamos verles pronto para otra aventura!
J
JuliCris2309
December 29, 2025 · via Tripadvisor
Perfect experience!
Great experience! Everything very organized and Ana was perfect : very kind and kind ! The simple but delicious lunch!
事業者からの返答
Ficamos muito felizes em saber que você teve uma ótima experiência conosco! Transmitiremos seus elogios à Ana; ela ficará encantada em saber que seu atendimento fez a diferença na sua viagem. Trabalhamos para que cada detalhe seja organizado e especial. Esperamos recebê-lo(a) novamente em sua próxima aventura com a Latino Travel Panamá
S
SulsaS1
December 26, 2025 · via Tripadvisor
San blas
Driver showed one hour late to pick up. Had to constantly call their WhatsApp number and message them about it. None of the phone calls were answered and some of the text messages were answered with delays. They never kept me updated with what was going on. When I asked for a refund as I had waited an hour they said it will could as no show. I asked for an English operator and they said over what’s app that the tour guide isn’t going to speak English
事業者からの返答
Thank you for sharing your feedback. Please accept our sincerest apologies for the frustration caused by our driver's delay and the lack of communication. This is certainly not the level of service we strive to provide.
There was clearly a breakdown in our communication channels, and we are currently investigating why your calls and messages were not handled promptly. Regarding the language barrier and the "no-show" comment, we will review our records immediately to rectify any misinformation provided by our staff.
E
Ester_O_Urra
December 6, 2025 · via Tripadvisor
Beautiful, unmissable and 1000000 beautiful things more
Actually, I've had the opportunity to meet many paradise places, but I think this place takes No. 1.
The islands of Gina Yala are really beautiful and the best, little intervened by human beings.
I recommend a thousand to do this tour, it is long, tiring, but really worth it.
Remember that in order to go you must have your passport, as you must show it when you pass by on the way to the pier.
The most beautiful beaches I have ever seen!!!
1人が参考になったと回答
事業者からの返答
¡Qué alegría tan inmensa leer su opinión! 😊
Nos llena de orgullo saber que las Islas de Guna Yala (San Blas) se llevan el número 1 en su lista de lugares paradisíacos. ¡Ese es el mejor cumplido que podríamos recibir!
Estamos totalmente de acuerdo: la belleza poco intervenida y natural de las islas es su mayor encanto. Agradecemos mucho su recomendación sincera, especialmente al mencionar que el viaje, aunque es largo, vale la pena por completo.
¡Esperamos que esas imágenes de las "playas más hermosas" le duren mucho tiempo! Gracias por elegirnos y por compartir su experiencia.
H
Harry N
October 20, 2025 · via Tripadvisor
Beautiful scenes with a good and unhidden price tag
While there was some delay in pickup, the team was actively reaching out. The driver didn't speak much English but that is common for almost anything in Panama and was not a problem for me as I also speak Spanish. The road leading to the island was rough but the driver was quite skilled and smooth. The scenes were absolutely gorgeous and we had enough time for all 4 islands.
事業者からの返答
Thank you very much for sharing your experience with us. We apologize for the inconvenience caused by the delay. This is because the service is shared and each pick-up takes some time, but we are very happy to know that you enjoyed the service and it has been a pleasure to assist you. We look forward to seeing you again in Panama!
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Navigate58149749597
September 9, 2025 · via Tripadvisor
Wonderful Panama
Very good Service from the first contact with Mr. Jorge and especially with the guides who touched us always attentive but especially with a very good energy
事業者からの返答
¡Muchísimas gracias por sus amables palabras!
Nos enorgullece saber que la atención y la energía de nuestro equipo marcaron una diferencia positiva en su tour. Trabajamos mucho para asegurar un servicio de calidad, desde la coordinación inicial con Jorge hasta la atención directa de los guías.
Es maravilloso que resalte su excelente energía y atención. ¡Esperamos tener la oportunidad de recibirle nuevamente!
A
anwaars2017
January 6, 2025 · via Tripadvisor
Poor experience from this tour operator and poor Amenities
While the views were amazing, we selected English tour guide. We didn’t get any. We were expecting to meet and greet the Guna Yala people and learn how they live, etc, like we do with the Embera people on that tour. However when we arrived, we were told in Spanish that we would not be getting to see how the Guna Yala people lived, but rather all we get to do is swim and snorkel on each of the 4 islands. While the time spent on the 4 islands is more than sufficient, the amenities needs to be a lot cleaner, especially if you know you are dealing with tourists. Apart from wanting an English Tour guide when you selected that option, the facilities for the tourists were poor and the first and second islands are very smelly. I come from two countries with indigenous people and their respective experiences and we don’t ever give this experience to tourists. Their facilities should always be clean and tidy, food should always be cooked in sanitary conditions, and you make them feel welcomed and appreciated in their language. This is not the case for the San Blas islands tour that we got in this option. When it was time to serve us lunch, there was a lot of confusion and we were initially told no while foreigners from Europe got served and we who were from the Caribbean, got served last, even though we paid multiple weeks before. When we got served, we were told our names were not even on the list. When we were being transported from boat to boat, our drivers changed which we didn’t mind, however when we got back to Panama from San Blas islands, this tour operator switched our drivers, and we were made to sit in the back of a 7 seater Toyota Prado where you are made to sit in the most uncomfortable position for a few hours while you return to the hotel. Our initial driver who brought us didn’t show up, where we were in the standard back seat of a Toyota Fortuner that was a lot more comfortable. When we complained to the tour operator, we were told that they did this because the other driver didn’t have enough to make a complete trip. How is this possible when the same driver brought us in the first place? A complete trip meant making at least 2 tourists extremely uncomfortable in the backseat of a 7 seater SUV.
事業者からの返答
Hello! We are very sorry to hear about your experience with our tour in the San Blas Islands. We would like to apologize for not meeting your expectations.
But we also make the observation that our tour does not include a visit to the Guna community, on the contrary we avoid it this tour is exclusively to visit the Islands and spend the day at the beach.
The guide service is the same for the hundreds of tourists who drive there every month. This is definitely not a tour for everyone as it is a rustic place with limitations and this is what makes it even more interesting. Regarding the vehicle, we are sorry that it is always necessary to make changes to be able to occupy the seats and they are the only vehicles that can access the difficult part of the place. There is also the option of taking a private tour with a higher cost so as not to have so much inconvenience.
Your comments are very valuable to us, as they help us identify areas in which we need to improve. We will be sure to communicate your concerns to our team to take the necessary measures and prevent similar situations from occurring in the future.
We look forward to the opportunity to welcome you back and offer you an experience that lives up to your expectations. Thank you for taking the time to share your experience with us.
