It was the worst day trip ever. Do not book a trip with Albanian travel and tours agency. They are amateurs and I wasted 2 days with and I only received part refund.
The first day to Albanian Alps and theth started late. The driver arrived after one hour late, the first part of the itinerary was skipped because of late start. Then car broke down and it took it a while to be fixed. Then the hike took a hour and a half and when we arrived to blue eye we were pushed to go to the restaurant and eat so we had only 10 minutes to swim and enjoy the water. When we went to the restaurant, the food was on the table for over an hour. It was cold and a million flies on the food. The pieces of meat were like the leftover that you give your dog. When we asked for a fresh and better food we were shouted at, and when we insisted they took it anway and within 5 minutes they put it on a new dishes and presented to us again. They didn’t care when we refused it and we were denied having water. That day we reached home at 2300, late, hungry and extremely disappointed. Don’t do our mistake and book your trip with the Albanian travel and tour company.
The other day was supposed to be to Bovilla and kruja with the same travel agency and they promised us that we will be compensated but before a arrival to Bovilla the car (another car) broke down again and this time they were unable to fix. So we asked to be taken back to our hotel instead of waiting for hours for another company car to continue with the trip . Despite not achieving half way we were only offered 10% refund.
I wasted 2 day of my holiday because i booked it with Albanian travel company. So think twice before booking with them.
They have very old cars which are uncomfortable, they don’t follow their itinerary and they are unprofessional when it comes to refund.
事業者からの返答
Hello Hadi,
Thank you for sharing your feedback with travelers. We appreciate every comment, whether positive or negative. We would like to address some of the points you mentioned.
Our guide, Ana, arrived 20 minutes late due to an unexpected delay in pick-up not caused by us. The skipped part of the itinerary was merely a coffee break, which could have been accommodated if requested. Although it was just a coffee break, we apologize on behalf of the guide, who had to make the difficult decision to stay on schedule.
The hike to the Blue Eye typically lasts 45 minutes, not 1.5 hours. In your case, it may have taken longer due to multiple breaks, which we were happy to accommodate, even though the other traveler in the group was not tired. The guide allowed the other traveler to go ahead and stayed with you. Regarding the restaurant situation, the food was prepared for the scheduled arrival time. Because we arrived late, the food was cold. We immediately asked the waiters to replace it, but they did not. Please understand that the restaurant is not part of our business. Additionally, the issue with the waiter arose because of the way you requested the plates to be changed, which lacked kindness. We apologize for the waiter’s reaction.
Unfortunately, the car broke down again the next day, which was entirely unexpected and unfortunate for both you and us. This has never happened before, as we regularly service our cars to ensure they meet standards. We deeply apologize for the inconvenience. When the car broke down, we immediately sent another guide with a replacement car, which arrived 30 minutes later. Despite this, you decided not to continue the tour, although everything was planned and ready. The stay in Bovilla is scheduled for 1.5 hours, and the replacement car arrived well within that time.
We never want our travelers to feel taken advantage of or leave the country with a bad experience. This is why we offered you a partial refund of around 40% of the total payment for the program. We processed the refund and extended our apologies.
In summary, we are deeply sorry that we did not deliver the tours as promised. We strive to create unforgettable experiences for our travelers and will make additional preparations to ensure this does not happen again.
The guides and customer service team have been very supportive of you, and we also refunded 40% of the program cost. Receiving 3 negative comments for 1 program was disheartening. However, we hope you enjoyed the rest of your vacation in Albania and wish you and your family the best of luck.
Henri Hysenllari
Owner/CEO, Albania Inbound