The city tour was not possible for me as the guide left me standing at St. Mark's Square and only took my wife with him. Very frustrating and for me close to a heart attack - I am 80 years old.
事業者からの返答
Hallo Ewald,
Vielen Dank, dass Sie Ihr Feedback mit uns geteilt haben. Es tut uns sehr leid zu hören, dass Ihre Erfahrung nicht Ihren Erwartungen entsprochen hat. Dies ist nicht die Art von Erfahrung, die wir unseren Kunden bieten möchten.
Um Ihnen den passenden Support zu bieten und die Angelegenheit weiter zu klären, bitten wir Sie, sich direkt über WhatsApp mit uns in Verbindung zu setzen: +39 320 479 0368.
Mit freundlichen Grüßen
J
Joyce_D
July 6, 2025 · via Viator
Tour guide was very...
Tour guide was very knowledgeable and included a couple of short rest breaks due to the extremely hot weather.
事業者からの返答
Thanks for your feedback! It is very precious to us! We are happy that you enjoyed our tour,
we are always working to improve our service! Thank you!
O
O6064UAstephanieh
August 26, 2024 · via Tripadvisor
Good time.
The guide kept up a steady stream of commentary - complete with jokes and funny comments - that was interesting and informative.
事業者からの返答
Thanks for your feedback! It is very precious to us! We are happy that you enjoyed our tour,
we are always working to improve our service! Thank you!
D
Dedunu_S
August 8, 2024 · via Viator
Great way to learn about the city!
I went in August 2023 (sorry for the very late 1-year later review!) and it was fantastic. Honestly I feel every tourist should go to a tour like this, because you really learn from a local Venice resident. As a tourist, it's important to know about how tourism affects the land you're in, and I learned a lot about the socioeconomic and ecologal impact of both tourism and the environment +history there. It is a great way to support local, since the entire area relies on tourism. Highly recommend as a solo female traveler!
事業者からの返答
Thanks for your feedback! It is very precious to us! We are happy that you enjoyed our tour,
we are always working to improve our service! Thank you!
M
Mehar_S
June 10, 2024 · via Viator
Not satisfactory
Not satisfactory at all. The guide was walking way too fast and didn't care if the group was following her or not. It's more of a classroom lesson tour and you won't get to see anything from the inside. The gondola ride felt very short and rushed.
事業者からの返答
Hello,
We are very sorry to hear that your experience did not meet your expectations. We apologize for the fast pace of the tour and the rushed feeling of the gondola ride. We appreciate your feedback and want to assure you that we are always looking for ways to improve our services with courtesy and respect.
Your satisfaction is very important to us, and we will take the necessary steps to ensure that issues like these do not happen again. Thank you for your understanding, and we are available for any further questions or assistance.
Best regards,
A
Anonymous
May 15, 2024 · via Viator
Excellent! Informative
Excellent introduction to your beautiful city!
Very informative about the history of Venice and how to navigate the area. Highly recommend Frederica
事業者からの返答
Thanks for your feedback! It is very precious to us! We are happy that you enjoyed our tour,
we are always working to improve our service! Thank you!
K
Kirstys19
April 15, 2024 · via Tripadvisor
A nice introduction to Venice.
Our tour guide Marco was excellent, very funny and knowledgeable. He kept us entertained when there was nothing of interest to look at.
I would have liked the tour to have encompassed a bit more for the price. There was about 15 mins of time that was spent waiting around. You can have a Gondola ride for €39 per person if you wanted to still to a gondola ride but maybe a cheaper tour.
The Gondola ride was fantastic, the real highlight of the tour.
I’m glad I did it though, a very interesting tour.
事業者からの返答
Thanks for your feedback! You are very important to us! We always choose the best guides,
to provide an excellent service! Thank you, we are waiting for you and we thank you!
M
Marta_P
March 25, 2024 · via Viator
The tour guide was nice and took us through many back alleys
The only part I did not enjoy was the gondola ride. The gondolier was constantly smoking. Y couldn’t even take a picture of me and my grandson since he did not sit us at the back!
事業者からの返答
Thanks for your feedback! It is very precious to us! We are happy that you enjoyed our tour,
we are always working to improve our service! Thank you!
V
V2849WMmarcoa
October 18, 2023 · via Tripadvisor
Top wolk & gondola
Very nice and romantic experience. Very pleasant tour. Going by gondola yes to Venice is a duty. Thank you all for the timely organisation of the tour and for this wonderful day.
事業者からの返答
Thanks for your feedback! It is very precious to us! We are happy that you enjoyed our tour,
we are always working to improve our service! Thank you!
S
Sara_D
October 13, 2023 · via Viator
Worst experience, terrible staff, waste of money
I’ve booked twice before vía this app and wasn’t disappointed until this tour and dealing with their staff. If I could give it a zero I would. We went to the bathroom and a waiter threw away our tickets unintentionally. We explained this to the staff and they wouldn’t let us go on the tour w/o the tickets even thought I could show the reservation via app. My husband had to dig through garbage to get the tickets back. But they were willing to sell us the tickets back…? Will never ever again reserve because they didn’t even count the number of people and never checked for who was who on the tour. They just wanted money for a terrible tour… the tour was not even worth it! The gondola ride wasn’t even the stated 30 minutes, it was a barely 15 minute ride and I timed it, they were all beat up and you are sharing the gondola with 5 people. The guide was terrible, I learned absolutely nothing. Safe yourself the time and money And do not book this tour… you’ll be disappointed and if you run into a problem they will be useless and rude.
2人が参考になったと回答
事業者からの返答
We apologize for the extremely disappointing experience you had with our Enchanting Venice: City Walk & Majestic Gondola Ride! Your feedback is valuable to us, and we take your comments seriously. We deeply regret the inconvenience caused by the incident with the tickets and the unsatisfactory service provided by our staff. This is not the standard of service we strive to uphold, and we apologize for the frustration it caused. We will investigate the matter internally and take appropriate measures to prevent such incidents from happening in the future. Additionally, we apologize for the subpar quality of the tour, including the shortened gondola ride and the lack of informative guidance from the guide. We understand your disappointment and frustration and apologize for failing to meet your expectations. We appreciate your feedback and will use it to improve our services. We hope you will reconsider and give us another chance to provide you with a better experience in the future.
