We visited Sky Views Observatory on Saturday, 13 December. While the views are impressive and the Observatory and Sky Slide were enjoyable, the experience did not fully align with the description provided on Viator. The itinerary and marketing suggest that the ticket includes three experiences — the Observatory, Sky Slide, and Sky Edge Walk. However, during our visit, we were only able to access two of these. When we asked a staff member, we were informed that the Sky Edge Walk requires an additional payment. Additionally, the overall experience lasted approximately 30 minutes, which is significantly shorter than the 1 hour 30 minutes duration stated on Viator. The attraction itself is well maintained, but the information provided needs to be clearer and more transparent regarding what is included in the standard ticket and what requires an extra fee. For this reason, we feel a 3-star rating is appropriate.
Thank you for your feedback, and we’re sorry to hear about the miscommunication regarding the Sky Views Observatory ticket. We strive to provide clear and accurate information, and we will review the details on Viator to ensure expectations are set correctly for all guests. We're glad to hear you enjoyed the Observatory and Sky Slide, and we genuinely appreciate your input, which helps us improve. We hope to have the opportunity to welcome you again and provide a more seamless experience.
