コスタ・デ・ラ・ルスのカディス港からセビリアへのプライベートツアー

Thank you for taking the time to share your feedback with us. We are sorry to hear that certain aspects of the experience did not meet your expectations. Regarding the transportation, the vehicle provided was the one included in the service you booked, and we understand that a long journey can feel less comfortable in a smaller vehicle. We are particularly sorry to hear that you found it difficult to understand the guide’s English and that you would have preferred more detailed explanations during the visit. Our guides always aim to make the tour informative and enjoyable, and we will certainly take your comments into consideration. As for the waiting time before entering the monuments, the entrance times are assigned according to the official ticket schedule, so unfortunately there can sometimes be waiting periods that are beyond our control. We understand, however, that we could have done more to make that time feel comfortable and useful. We sincerely appreciate your honest feedback. We are always looking for ways to improve our service, and we hope that despite these issues, you were able to enjoy the beauty and history of Seville.

Thank you for taking the time to share your experience. We are truly sorry that your tour did not meet the high standards that we strive to provide. We sincerely apologize for the inconvenience caused by the guide’s lack of preparation, including the issues with the headsets, the entrance tickets, and the organization throughout the day. This is not the level of service we expect from our guides. We take your comments very seriously and will investigate what happened with this guide on that particular day. We are fortunate to work with a team of highly experienced, well-prepared, and professional guides in Seville, so your experience is certainly not representative of our usual service. If, after our investigation, we confirm that the guide was responsible for these shortcomings, we will immediately remove him from our list of guides and he will no longer work with our company. Thank you again for bringing this matter to our attention. Your feedback helps us improve our service, and we hope we will have the opportunity to provide you with the high-quality experience that you originally expected.

Merci

we sincerely apologize for not being able to provide you with a van as originally planned. A van had been reserved for your group, but it unfortunately had a problem at the last moment. We tried to arrange a replacement vehicle that same morning, but in Cádiz there are very few large cars available, and although we normally bring one from another city if needed, on this occasion it was impossible to replace it in time. In addition, we did not have much time to make the change, as we needed to respect the schedule of the tickets for the Alcázar and the Cathedral of Seville—delaying too long could have meant missing those visits. For this reason, we sent a regular but brand-new car with a professional driver, hoping to make the situation as comfortable as possible. While a standard car does fit four passengers, please note that we never assign one for four people—our policy is to use a car for up to three passengers, and from four passengers onwards, always a van. We regret this situation and thank you for your understanding, and we truly hope you still enjoyed an interesting and pleasant visit.