Car was in accident before he even got to pick us up. They never called to let us know early but did call about hour later and told us what happened. They were very nice gave a complete refund very quickly and were very professional about all that happened. Sorry but can't tell any more since we were not with them. They did check on us to make sure we were alright while waiting at the port.
事業者からの返答
Dear Elizabeth,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced due to the unfortunate accident involving our driver. I would like to clarify that the accident occurred at 8:11 am, just before your scheduled pick-up at 8:30 am.
Our driver was understandably in a state of panic and, regrettably, was unable to reach out to you immediately. We are, however, relieved that we were able to inform you about the situation as soon as we could and that we provided a full refund promptly.
We truly appreciate your understanding and your kind words about our handling of the situation. Your safety and satisfaction are our top priorities, and we regret that we could not serve you as planned. We are glad to hear that our team checked in on you while you were waiting, and we hope that despite this incident, you were able to continue your journey smoothly.
Thank you once again for your feedback. It helps us to improve and ensure that we can deliver the best possible service in the future.
