アランヤ カタマラン ボート ツアー (日光浴、水泳、シュノーケリング付き)

Dear valued customer, Thank you for sharing your feedback with us regarding your recent boat trip on July 30th. We apologize for any inconvenience you experienced during the excursion. To investigate further and address your concerns appropriately, we kindly request you to provide us with your booking reference number. This will allow us to locate your specific reservation and examine the details of the trip thoroughly. As of now, we have not found any booking corresponding to the trip you mentioned, and we would like to ensure that we have accurate information to assist you better. Regarding the issue of sea sickness, we understand your disappointment. While we do our best to minimize the risk of sea sickness by providing larger boats with enhanced stability, we cannot guarantee complete immunity to it, as sea conditions can be unpredictable and may vary during the journey. We apologize for any discomfort you experienced due to this. Regarding the lunch provided during the trip, we offer a standard meal that typically includes salad, spaghetti, Turkish rice, and chicken. This menu is consistent across all our regular tours, unless guests specifically book a private tour with a different culinary concept. We apologize if the meal did not meet your expectations, and we will take your feedback into account for future improvements. Regarding the noise from the boxes on board, we regret that it negatively affected your experience. We will investigate this matter further and work to address any excessive noise issues to ensure a more enjoyable environment for our guests. We genuinely value your feedback and strive to improve our services continuously. We apologize for any disappointment caused and appreciate your understanding of the limitations that can arise during boat trips. If you could kindly provide us with your booking reference number or any additional information that could help us identify your reservation, we would be more than happy to look into this matter and find a suitable resolution. Once again, we apologize for any inconvenience you encountered during your trip and thank you for bringing these matters to our attention. We hope to have the opportunity to better serve you in the future. Warm regards, Halil

Thank you for your review and for sharing your concerns about our tour. We appreciate your feedback, and we would like to provide some clarification regarding the nature of our experience. Our tour is designed to offer a combination of entertainment, relaxation, and recreational activities such as swimming, music, and a lively atmosphere. We understand that some passengers may have different expectations, seeking a more culture-focused tour with extensive historical information. We apologize if this aspect was not clearly communicated beforehand. While we do aim to create a fun and enjoyable environment, we also recognize the importance of striking a balance between entertainment and education. We are currently reviewing our tour script to ensure that it incorporates more historical and cultural insights, allowing our passengers to have a well-rounded experience. Thank you for bringing this to our attention, and we appreciate your understanding as we work on improving the educational aspects of our tour. We hope that you will consider giving us another opportunity in the future to provide you with an experience that aligns more closely with your expectations. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you. Once again, we apologize for any disappointment caused, and we value your feedback as it helps us enhance the quality of our services. Best regards, Halil Fam Tour Customer Care

Dear Customer We are writing in response to your recent review on Tripadvisor, and we must express our concerns about its legitimacy. Upon careful consideration, we believe there might be a misunderstanding or a mix-up with another company. Our records show no indication of your participation in any of our tours or services. It is important to us that we maintain an honest and transparent relationship with our customers. We take pride in offering exceptional experiences and do not engage in any deceptive practices. Therefore, we find it necessary to address this situation. If you genuinely had an experience with our company, we kindly request you to provide specific details about your visit. This will enable us to investigate the matter thoroughly and understand the basis of your review better. However, if you are a person from another boat attempting to defame our business with false claims, we must strongly condemn such actions. We uphold the values of integrity and respect in all our dealings and expect the same from our customers. We urge you to consider the implications of making false accusations, as they can harm our reputation and livelihood. We take this matter seriously and will be closely monitoring reviews for authenticity. Should you have any valid concerns or queries, we encourage you to contact our customer support team directly. We are committed to addressing any genuine issues with the utmost professionalism and care. Thank you for your understanding. Best regards,