フロリダ州マイアミの自然のままの海でのガイド付き乗馬

Hi, I’m sorry you feel that way. We always do our best to make sure every rider has a great experience. After speaking with your tour guide, she explained that you arrived at approximately 1:25 PM for your 1:30 PM tour without your waivers completed. She tried to help you complete them on your phone, but your phone wasn’t working, and you mentioned that this was why you felt we should have paper waivers. All riders receive a reminder before their tour to complete their waiver in advance to help ensure an on-time departure. When your phone wasn’t working, the guide offered you her phone to finish the process. However, when it came time to upload your ID, you let her know you didn’t have it with you. By that point, it was around 1:45 PM. Since a valid ID is required and the rest of the group was ready to depart, she had to leave with the other riders. She advised you that the tour would need to be rescheduled. To try to accommodate you, I personally reached out and offered to move your reservation to our 4:00 PM tour that same day. Unfortunately, instead of accepting the reschedule, you told our morning tour guide that you would dispute the charge. We understand that the situation was frustrating, but we followed our policies, which are provided before booking and in our reminder messages. We genuinely tried to accommodate you by offering another tour later that day.