ロサンゼルスからロサンゼルス空港へ、またはロサンゼルスからロサンゼルス空港へ

Thank you very much for your review, I really appreciate it. I always try to make every ride smooth, stress-free, and right on time, so I’m especially glad you noticed that. Thank you as well for your trust and for choosing my service more than once — that truly means a lot to me. I’ll be happy to see you again and assist with your future trips.

Dear Jeanette, The passenger pickup was completed in accordance with standard LAX airport procedures after receiving the exact pickup location. At LAX, minor delays may occur due to traffic and operational restrictions. Additionally, your phone number appeared as blocked/private when you called, which made communication difficult and prevented any callback, resulting in a lack of proper communication. All services provided by our company are recorded via video and audio. These records confirm that the service was delivered fully and professionally. Your 30-year-old son was safely transported to his destination and provided with full assistance, including help with luggage, cold bottled water, and a comfortable ride. He appeared satisfied, was polite, and expressed his appreciation at the end of the trip. Given that the service was provided to an adult client who independently used the service, any concerns could have been communicated directly by him. You were not present in the vehicle and did not personally receive the service, therefore your conclusions may not fully reflect the actual quality of the service provided. Recently, there has been an increase in cases where negative reviews are submitted simultaneously with refund requests. In this case, your review was submitted alongside such a request, which creates the impression of an attempt to avoid payment for the service rendered. Your statements do not reflect what actually occurred and are not supported by the available evidence. For this reason, the refund request has been declined. If you have any additional questions, we are willing to review them upon receiving specific facts supporting your claims. We are prepared to provide all supporting materials if necessary. Thank you.

Hello, I was the driver for this trip and would like to clarify several important points, as this review does not reflect what actually happened. First, your flight was delayed, and I waited for you for over an hour without charging any additional fee. Upon pickup, I asked to confirm the exact drop-off location. In Los Angeles, there are multiple cruise terminals, and confirming the correct one is standard procedure. This information was not provided directly to me, and there was uncertainty about the exact location. At no point did I raise my voice or behave rudely. This is fully supported by dashcam recordings. The question “Are you sure?” was asked solely to confirm the requested drop-off point and cannot reasonably be considered an insult. Regarding the request to stop at the Star Class tent, that area is restricted and controlled by port security and police, so it is not legally possible to stop there. As for the trip duration, it was shorter because I used FasTrak and carpool lanes to provide faster and more efficient service. The service includes not only the ride itself, but also waiting time, professional assistance, luggage help, and optimized routing. We always strive to provide a high level of service and regret that your impression was different. However, the statements about rude behavior are not supported by the actual facts.

Thank you so much, Amy! We’re really glad everything went smoothly after your flight delay and that you enjoyed your ride. It was a pleasure to have you with us, and we hope to see you again soon!

Thank you, Robert, for your kind review! We’re so glad to hear that Mike provided professional and timely service. Your recommendation means a lot to us, and we hope to welcome you again on your next trip to Los Angeles!

Thank you, James, for your kind review! We’re glad to hear that your ride was comfortable and that you were happy with your driver and the car. We hope to welcome you again in Los Angeles!

Merci beaucoup pour votre retour ! Nous sommes ravis que votre expérience ait été positive. Effectivement, les formalités à l’aéroport peuvent prendre du temps, c’est pourquoi nous conseillons toujours de prévoir environ 1h30 après l’arrivée du vol. Au plaisir de vous accueillir de nouveau !

Thanks a lot for your review! We're grateful for your support and hope to serve you again in the future. All the best

We really appreciate your feedback. It was a pleasure having you with us — thank you for choosing our service!