Information provided in the desciption was not accurate. 1) The itinerary says 2.5 hours in Murano and 2.5 hours in Burano. This is false. We got 50 minutes on each island, Murano, Burano, and Torcello. 2) The description said "local guide on boat only". While this was technically true, it was just the guide provided by the public water bus company. There was no guide from this tour company. 3) The description says "this tour/activity will have a maximum of 20 travelers." We were on a public water bus with about 70 people. It was exactly what you get for buying a €30 ticket direct from the public water bus company. Incredibly disappointed and frustrated in our experience. If you are looking for more time on the islands or an actual tour do not book this.
Hello Juleah, Thank you for sharing your feedback. We are very sorry for the experience you had, and we understand your frustration. Please know that this is not the type of service we provide, and we are committed to ensuring our guests have an excellent experience. We will be reaching out to you directly to discuss this situation and see how we can make it right. Your concerns are important to us, and we truly appreciate the opportunity to resolve this with you. Best regards,
