The ticket cost was not collected one day before, but 2. Maybe because it was the weekend? Nice experience, but it could be improved: the price seems a bit high to me for a short tour and with the audio guide. Not everything is explained: the Laudato si' village could have been explored in more depth, regarding its intentions and the type of activities that take place there. The 3 breaks for a short walk and to take photos were good. I appreciated the historical explanation, relating to both the archaeological finds and the buildings, statues, and plants. The driver was nice!😄
H
H9129KErobertod
September 29, 2025 · via Tripadvisor
Hard to judge
I find myself forced to leave only 2 stars, for a place that could be really nice.
The first reason is definitely the neglect of the whole garden, so much so that with the internal shuttles they make only two stops, precisely in the most cared for places. The gardens, the real and well-kept ones are a different matter, and in Italy there are really many!
I only regret that at the head of all this is the Papal States very rich (at least from what I have been told) and even if it were not so, with the money of the tickets (very expensive for what you see) you could do so much, but so much more.
The second reason is that you take a quick ride, not even half an hour, with only two stops.
事業者からの返答
Gentile Cliente,
La ringraziamo sinceramente per aver dedicato del tempo a condividere la sua esperienza con noi. Ci dispiace sapere che il nostro servizio non ha soddisfatto le sue aspettative e desideriamo cogliere l'opportunità per chiarire alcuni punti.
Da Touristation, la soddisfazione del cliente è la nostra massima priorità e apprezziamo molto il feedback costruttivo, che ci aiuta a migliorare continuamente i nostri servizi.Siamo sempre disponibili ad assisterla. Se dovesse avere ulteriori domande o volesse fornirci ulteriori dettagli, non esiti a contattarci via email all'indirizzo info@touristation.it .
Apprezziamo il suo feedback e speriamo di avere l'opportunità di servirla meglio in futuro.
Cordiali saluti,
Touristation Customer Service
M
Magda_M
June 30, 2025 · via Viator
TYSM Babbo Francesco ❤️
Arrive EARLY because from where one parks to the meeting place it's a bit of a hike. Minibus tour of gardens is lovely. Many photo ops. About 3-4 stops where we exited the minibus and we're permitted @ 7 minutes to walk around. Hiccup at check-in with accepting our VIATOR tickets.
事業者からの返答
Dear Magda,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
U
U8168JXsilviat
May 27, 2025 · via Tripadvisor
Perfect tour.
1 hour tour very interesting and well done, you get to see all the gardens without getting tired. Possibility to make stops and get off to take wonderful photos.
I recommend it.
1人が参考になったと回答
事業者からの返答
Gentile cliente,
La ringraziamo di cuore per la sua gentile recensione! Siamo entusiasti di sapere che la sua esperienza a Roma con Touristation è stata sia divertente che stimolante. Il suo feedback è molto importante per noi!
Non vediamo l'ora di accoglierla nuovamente presto per un'altra esperienza indimenticabile!
Cordiali saluti,
Touristation Customer Service
J
JacquelynL_B
April 18, 2025 · via Viator
Pontifical Garden
Gardens are beautiful, however signage for where to meet for garden tour not well signed. Getting to the location not convenient from the train station. 15 -20 minute walk up hill to get to the garden property scheduled us for a 9 am tour however tours did not start till 10 am. Thei sbecame a problem because we bought train tickets in advance. Tour was an hour and we only had about 25 minutes to walk back to the train station for our return trip to Rome., which is a 40 minute train ride.
事業者からの返答
Dear Customer,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
H
Heather_S
October 8, 2024 · via Viator
Very poor service from viator and zero response from operatir
Both viator and this operator were unresponsive to several communications from me. Zero response from operator with two inquiries from me. Viator said they would contact operator and get back to me. Zero follow up from viator with 3 communications from me to viator. Booked outing and immediately realized it was too far to travel. Neither would respond to refund request literally asked minutes after booking. Really poor customer service by both. I booked with viator rewards would have been easy for viator to refund rewards but both operator and viator unresponsive. I have used viator religiously so I am very disheartened with the lack of communication and follow up when they committed to speaking to operator and to following up with me.
事業者からの返答
Dear Customer,
we are sorry to hear that the service did not fully meet your expectations. We take your feedback into careful consideration so that we won't make a mistake next time.
Ticketstation customer service
C
CinziaM1082
August 25, 2024 · via Tripadvisor
Minibus tour not to be missed.
A beautiful experience, if you are in Castel Gandolfo, Lake Albano you can not miss this guided audio mini bus tour to the gardens of the Pontifical Villa.
Recommendation to everyone.
S
Sandra R
August 15, 2024 · via Tripadvisor
Gardens in minibus
Beautiful experience we arrived early and given the high temperatures they were kind enough to let us up early. Then we were handed the 'audiojudge but the fantastic Fabrizio who was Guiding the minibus as a good Roman acted as a cicero telling us many anecdotes was very good. Beautiful experience
事業者からの返答
Ciao Sandra R,
Grazie per questa bellissima recensione, per il nostro team è fondamentale offrire un’esperienza di tour memorabile.
A presto!
M
martinadF4157LN
January 21, 2022 · via Tripadvisor
Everything great
Fully satisfied, very nice environment and definitely to be redone, thanks for everything great price
Excellent!
事業者からの返答
Gentile Cliente,
siamo a ringraziare per aver trovato il tempo di lasciare una recensione della sua esperienza con noi. Ci auguriamo di rivederla presto.
Cordialmente,
Touristation Staff
V
vitog880
January 21, 2022 · via Tripadvisor
Beautiful experience
It was a beautiful visit. The gardens are breathtaking and being able to see them was a priceless experience. The tour is well organized with a nice and helpful staff. Highly recommended.
事業者からの返答
Dear Customer,
Thank you for your time.
Your contribution help us to get better our work every day.
Best regards,
Touristation Team