I was there this afternoon with my family, and it is impressive, free of charge, you don't have to go through access controls, and you need to have your shoulders covered, although at the entrance, there are reusable shawl-type scarves available for you to use.
There you will find the tomb of Pope Francis, where he wished to be buried, and the relic of the manger of baby Jesus. It is definitely worth visiting.
A
Alessandra_S
April 8, 2026 · via Viator
St maria Maggiore tour
Not sure who viator used for this tour but when we got to meeting point, guide offered a different tour. Said my tour was sold out, even though I booked months in advance. Awful customer service, customer be ware.
C
claudiatE6923QR
November 12, 2025 · via Tripadvisor
Incredible
The visit to the Basilica of Santa Maria Maggiore was really impressive.
I went alone because I had so much curiosity and above all to leave a flower to Father Francis.
We had booked with Touristation and didn't think of anything as we were greeted by a very nice staff girl who. I waited outside the Basilica to accompany us inside and help us with access to the dome and the collection of the audio guide.
He explained with great courtesy how the audio guide service works and guided us to the starting point of the visit to the dome.
The interior of the Basilica is magnificent — The audio guide is clear and well made, perfect for understanding every artistic and architectural detail.
The ascent to the dome is one of the most beautiful moments: a little effort, but the view of Rome pays off completely.
We then left a flower at the Tomb of Pope Francis.
In summary, a must-see place, made even more pleasant by the organization and courtesy of the staff.
事業者からの返答
Gentile Cliente,
Grazie per aver dedicato del tempo a condividere la tua esperienza con noi.
La soddisfazione del cliente è la massima priorità di Touristation e apprezziamo profondamente il tuo feedback costruttivo, che ci aiuta a migliorare i nostri servizi.
Speriamo di poterti assistere nuovamente in futuro.
Cordiali saluti,
Touristation Customer Service
P
P4536AQsimonap
November 11, 2025 · via Tripadvisor
Between Faith and Wonder
I brought foreign guests to visit this Basilica made even more impressive by the presence of the tomb of Pope Francis. A unique place in Rome also for visiting the dome. The tour operator assisted perfectly. Council to the
Outside the usual itinerary
事業者からの返答
Gentile Cliente,
La ringraziamo sinceramente per aver condiviso il suo feedback con noi!
Siamo lieti di sapere che ha avuto un'esperienza positiva e non vediamo l'ora di accoglierla di nuovo in futuro.
Cordiali saluti,
Touristation Customer Service
M
Mark_C
October 11, 2025 · via Viator
Go without tour
I would not book a tour for this. The gal that met us for the tour was working above and beyond for us but it was a sloppy mess. Beautiful church. Go spend time. Don't need a headset tour. Things r marked. Get ticket for downstairs.
事業者からの返答
Dear Mark,
Thank you for sharing your valuable feedback. We sincerely apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving the issue. To assist you further, please feel free to contact us via email at info@touristation.it
.
At Touristation, customer satisfaction is our highest priority, and we are confident that your next experience with us will be a fully positive one.
We truly appreciate you taking the time to share your thoughts and look forward to assisting you again in the future.
Best regards,
Touristation Customer Service
J
Juan C
October 7, 2025 · via Tripadvisor
Charged so much for a self guided tour
This was a complete rip off. They charged just to give us a self guided tour. Charged so much for so little. Save you money do not take this tour.
事業者からの返答
Dear Juan,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet your expectations.
Please allow us to clarify that, while we understand that certain aspects of our service may not have met your expectations, using the term “scam” in an anonymous review is highly offensive to our reputation. It also prevents us from understanding exactly what happened or from assisting you effectively with post-sale customer service, which is something we always strive to do for all our clients who report any issues.
We welcome constructive feedback and are always willing to address concerns directly, as this allows us to improve our services and provide the support our customers deserve.
At Touristation, customer satisfaction is very important to us, and we appreciate your comments as they help us improve the quality of our services. If you would like to discuss your experience further, please don’t hesitate to contact us directly at info@touristation.it
— our team will be happy to assist you.
We truly value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
Touristation Customer Service