We booked this tour and they cancelled on us at the very last minute. Not only had we wasted over 40 euros to get to the Palace, but the regular tickets to enter were sold out. The tour owner said the reason was kids were not allowed in the palace because it was too crowded. He also messaged me he was in London and talked down to me. The messages were appalling and it was clear they just didn’t have anyone in Vienna to work. We went up to the Palace and showed them the messages and they said kids are allowed in the palace and nothing they were saying was true. We reported the company for this as they sold us 3 children’s tickets, but then said kids were not allowed. Luckily, the palace took sympathy on us and allowed us to enter. (The messages were truly this mean!) I had to block the tour owner because they would not stop berating me. Be smart and just book with the palace directly. It’s a quarter of the price and they offer free audio guides. A wonderful experience and no guide is needed. This is a rip off!
C
Curious60864022232
June 17, 2025 · via Tripadvisor
Schonbrunn palace
The Maria Theresia tour gives a more intimate tour and special access to additional areas of the palace. Philip, our guide, was amazing and very knowledgeable. Had a great conversation with him about his recent trip to Boston where we're from. A must when visiting Vienna
事業者からの返答
Thank you for your wonderful review! We're delighted to hear that you enjoyed the Maria Theresia tour at Schönbrunn Palace and appreciated the special access it offers. Philip will be thrilled to know you found his guiding so engaging and knowledgeable — and we love hearing that you connected over Boston! It’s great to know the tour was a highlight of your visit to Vienna.