We were on a dive trip in Roatan and had a free day. We decided to book the horseback ride. As always, it was very easy to book via TripAdvisor. I wasn’t really clear on the time of pick up but they got ahold of us via the app and we easily connected for pick up. Our driver Gilardo was super nice! The drive from West End (Bananarama) to the “stable” was about 25 minutes. There were no cruise ships, so we had the tour to ourselves! The guides were great about taking our photos. The horses were sweet and seemed well cared for. Easy ride on the trail and riding in the water was really fun! In total, the experience took about 2.5-3 hours (the ride was about 45 minutes - 1 hour long). Our driver asked if there were any additional stops we wanted to make. Overall, it was a very pleasant experience.
1人が参考になったと回答
B
Brittany_B
August 15, 2026
Amazing experience!...
Amazing experience! Carlos was wonderful; the horses were well behaved. My niece rode Dolly (Muñeca) and I rode...I forget her name. I wore tennis shoes...big mistake, wear Crocs or some water shoes bc ur feet will get wet. Would definitely do this again! Gracías Carlos 🙌🏾☺️
D
Doctor_Dad_of_2
June 27, 2026
Good experience but guide was not enthusiastic.
Experience was as described. Riding in the beautiful water was nice. Guide was bored and not very interactive.
G
Guide35581831320
May 5, 2026
Great family vacations
Alexander was our guide and received us at the port without any problem after we arrived on time at the activity with horses at jungle and the beach perfect and very beautiful scenery nature and beach We really loved and enjoyed!!! Great time at bay of roatan Hoduras
1人が参考になったと回答
J
jeremypwatson
May 4, 2026
Fun Excursion
Guides were great! They took great care with us as it was our first time on a horse.
C
Cher_Q
April 30, 2026
Kidnap by someone impersonating the excursion people
So here is the story about my mom, boyfriend and myself almost being snatched away in Roatan 2026
So we are standing outside trying to get the excursion people I booked,and a guy with a shirt that said the excuriosn name said come with me
So we went and the guy went down an alley then got another guy to start taking us to our excursions. (We thought)
They were basically stealing another guys car and yelling screaming. (This im pretty sure of)
Next thing my phone rings and ask if we are still going to our horseback riding. I said yeah we are riding with him now. Well they said no we haven't got there yet.( at this point I know we need to go back to port)
So I yell to the guy take me back now to the port.
No telling where he was taking us.
I told my mom something doesn't feel right with this I'm ready to leave. So we went back to port made a complaint and went back to ship.
Lot more in between the lines that happened but scared me enough that we did not horseback ride
So the guy that had the excursion shirt on did not work for them anymore. Basically, we were being kidnapped by a rival service provider impersonating the service we had contracted. Even more worrisome, what if something more sinister was waiting for us.
Needless to say we are glad we didn't continue that excursion and made it
Back to port safe and sound.
事業者からの返答
Dear Cher,
We are sorry you had a frightening experience, and we want to clarify what happened so future travelers have accurate information.
The person who approached you on Main Street was not from Xplore Roatan. Your booked pickup was at 1pm at Mahogany Bay, and our driver was en route 30 minutes before that time. We communicated with you through Viator messenger the entire time. Once you decided not to continue, we approved your refund request as soon as Viator processed it.
What you encountered was an informal local vendor wearing a shirt with our tour name. This sometimes happens at cruise ports around the world. It is not kidnapping, and Roatan has no history of violent incidents against tourists. It is one of the safest cruise destinations in the Caribbean.
The safest practice for any cruise excursion anywhere in the world is to wait at the scheduled time and location, and confirm the driver's booking details before going with anyone. We are glad you got back to your ship safely.
I
Ikeshia_C
April 1, 2026
Family affair
This was such an amazing experience. We went on a Family Affair Cruise, I was able to find this excursion last minute because everything was so booked up. I was able to book for nine people. It included transportation. They communicated very well. I had no issues whatsoever with my group of nine. They even helped us take photos and video footage. They were very accommodating and friendly. Very funny as well. I will definitely book with them again.
D
Debra_S
March 18, 2026
Best Beach Horseback
It was a very beautiful ride. Our guide was very knowledgeable about the area and very capable with the horses. The horses were well taken care of as well.
C
Cruiser44774797059
March 16, 2026
Great adventure right from Cruise Port at Mahogany Bay
After spending all morning relaxing at the beach at Mahogany Bay, my husband was ready to return to the ship, but I wasn't as I had read there were horse stables right outside the port across the street from the transportation/taxi spot. I saw the zipline sign and headed to the office, where it turns out they offer ATV, Ziplining, and horseback riding. I didn't even have to wait and I was the only person on the ride! Terrell was my guide and my horse was perfect! We rode through the woods to the beach, and even in the water! It was so peaceful! Terrell was an excellent guide and told me stories about his family and Roatan! It was the perfect ending to my day in Mahogany Bay! Highly recommend this unforgettable adventure! Thank you Terrell!
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N6345QClorig
March 14, 2026
Fiona and RJ
Great guides, very gentle and well maintained horses & mules. Great experience!
1人が参考になったと回答
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