Disappointing Experience - Poor Communication and Broken Promises
I booked the Wadi Shab and Bimmah Sinkhole Private Day Trip + Lunch tour
through Expedia with a company called Oman Golden Tours, for me and two of
my friends, based on the promised amenities, but unfortunately, the
experience did not live up to expectations.
We were told there would be an English-speaking guide, but this was not the
case. The guide, Ali, was rude and unprofessional at the start, which set a
negative tone for the day. Communication was very difficult throughout the
trip. Additionally, it appeared no water would be provided during a long
uncomfortable 2-hour drive, as advertised; however, Ali stopped for water
prior to reaching our destination.
While Ali attempted to improve his attitude later in the day and he did
arrive to pick us up on time, the initial behavior left a bad impression
and the damage was already done.
After reaching out to the company, the owner of Oman Golden Tours initially
admitted to the poor service and offered to come take us himself the next
day, but that was not feasible for us, as we were only visiting for the
weekend. Then he said he would issue a partial refund - but stopped
replying to messages altogether when we suggested a partial refund amount.
Total radio silence. I also contacted Expedia, but they were unwilling or
unable to assist.
Overall, I cannot recommend this company. Lack of accountability and poor
customer service overshadowed the few positives. Oman Golden Tours is a
company that is unreliable and dishonest. Avoid at all costs. You're better
off booking elsewhere.
事業者からの返答
You should be fair, Sister Barbara. The guide Ali is one of the best guides we have, and I’m ready to take screenshots of customer feedback about him. If you are affected by other things in your day, please don’t take all your anger out on our company, which has a good reputation. As the owner of the company, I do not acknowledge that you received poor service—please don’t make false accusations.
Regarding the refund, I suggested a solution that I thought would be satisfactory for you, but you asked for a 50% refund, which will not happen because you completed the entire tour.
Note: The reviews from previous clients clearly contradict what you are saying.
Wishing you a beautiful and happy day.
J
JM2497
January 14, 2025
A one of a kind experience
My trip to the Wadi Shab was one of the best things I’ve done. The host Akram was incredible and made the long drive there very good! Wadi Shab itself is amazing and a must do activity for anyone who goes to Muscat!
事業者からの返答
Thank you for your wonderful feedback! We’re so happy to hear that your trip to Wadi Shab was such a memorable experience and that Akram made the journey enjoyable. We completely agree Wadi Shab is truly a must-do! We hope to welcome you back for more adventures soon.
8
872wilhelmk
January 14, 2025
Guide Top, Tour goes like this
Wadi Shab:
Our driver TOP! The picture with the boat is completely misleading! The boat trip takes about 1 min. You drive from one bank to another. The cost is 1 omr per person. That was already included in this tour. After that you walk for about 1-1.5 hours over rubble and narrow unpaved paths. Older people certainly need help! Then it also takes 2-3 hours.
The hike itself is impressive.
Once there, all tour groups gather. Now you can/have to swim in the water and about 15-20 min to reach hell. The entrance to hell is quite small. Especially people who use a life jacket, are a bit full or are claustrophobic should not do this. The driver stays at the parking lot all the time.
On the way back we went to lunch. The food was really delicious and plentiful.
Continue to the sinkhole:
Lots of tamtamtam around a deep hole with water.
Anyone who has been to Europe more often has seen this many times.
To Fins Beach just around the corner:
Ultimately a rocky beach! There was nothing to see unless you're interested in white stones.
事業者からの返答
You have never made a booking with us. How can you comment on a trip you didn’t book? We kindly ask Viator management to remove this review.
Best regards,
Juma, Owner
A
amitsM9307LF
December 28, 2024
Amazing company and excellent guide
I would highly recommend this company and especially our guide Akram he was the best..The trip was so much fun with him and he telling us all the history and stories. He adjusted the lunch plan according to us and made sure we get the best
事業者からの返答
Thank you for your trust in us. We hope you had an enjoyable time with us. Thanks again!
D
doaa1990
December 17, 2024
Fantastic trip
It was an amazing trip.. and our guide Nibras was very helpful and friendly. Make sure to bring a change of clothes and water shoes with you.
1人が参考になったと回答
V
Victoria_B
September 8, 2024
Wadi Shab Tour With Juma
Juma was an excellent guide. I had some questions before we departed and he answered my emails very quickly and clearly. The drive was extremely pleasant, and he was very service oriented and helpful along the entire hike. He was kind enough to stop along the way so we could have breakfast and coffee and also brought us to a wonderful lunch place after we left Wadi Shab. He is a very knowledgeable Omani guide and was able to answer my many questions about the country and the sites we saw along the way.
M
Meryem_N
January 21, 2024
Nice guy, respectful
Nice driver, very kind. We got chai tea on the way. He told us a lot about the environment. The walk takes 45 minutes and he will wait for you.
C
Chuan_J
November 2, 2023
Basically just a driver...
Basically just a driver with no knowledge or any information provided regarding to the attractions to the guest. Disappointed
事業者からの返答
Thank you so much Chuan.
Thank you for the recommendation. Actions will be taken regarding this. We are honored to serve you
Muscatの類似ツアーを比較
最安値: Wadi Shab and Bimmah Sinkhole Group Full Day Tour — $70
最高評価: Half-Day Private Muscat City Tour - Top Landmarks in Just 4 Hours — 5.0 (555 件のレビュー)
最短: Half-Day Private Muscat City Tour - Top Landmarks in Just 4 Hours — 4 時間