The photographer spoke with me before hand and we discussed what we wanted. We had no idea. So he gave us options and ideas. When we met him, we were a bit nervous and felt a little out of place, taking photos in front of groups of strangers also on vacations. He was funny and helped us relax a bit. He took us to less crowded really romatic places, walked us through poses, asked us for ideas and we actually had fun. We were on our honeymoon and had recently gone through our wedding photoshoot which was very rigid and not very personal. This was a fun hour, he was very generous with his time.
The pictures came out amazing and I would recommend it to everyone. We will have these photos forever and the memory is priceless!
事業者からの返答
Thank you so much for this incredibly heartfelt review! ❤️ We’re absolutely thrilled to hear that your photographer took the time to understand what you wanted, offered ideas when you weren’t sure, and helped you feel relaxed and comfortable in front of the camera. It’s especially wonderful to know that he found less crowded and romantic locations, guided you through poses while still welcoming your own ideas, and made the whole hour feel genuinely fun and personal.
We’re so happy that the photos turned out amazing and that the experience gave you such meaningful memories from your honeymoon. Knowing that you’ll treasure these photos forever truly means a lot to us! 📸✨ We’d love to capture more of your special moments together with our photoshoots in destinations around the world! 🌍📸
J
Joan_A
September 30, 2026 · via Viator
Excellent photographer Rey in Venice!
Venice photographer did a wonderful job finding the best locations, lighting, and instructed best poses! Ive not seen completed pix yet but some some previews... she said Viators main (she was the contracted photographer) co will edit and select best photos to give me in 48 hrs by email. They looked great unedited!
事業者からの返答
Thank you so much for the lovely review! We’re delighted to hear that your photographer in Venice knew how to find the best locations and lighting and gave you helpful guidance with posing. It’s wonderful to know that you already loved the preview images, even before the final editing! We hope you’ll love the finished photos just as much. 📸✨
We’d love to capture more of your special travel moments with our photoshoots in destinations around the world! 🌍📸
E
Esther_A
September 15, 2026 · via Viator
Fabulous photo shoot experience.
Miraç was amazing made us feel so comfortable and found wonderful areas for us to take pictures. Can’t wait to see the final product.
事業者からの返答
Esther_A, thank you so much for the wonderful review! We’re thrilled to hear that Miraç made your photoshoot in the canals of Venice such a comfortable and enjoyable experience. It’s lovely to know that he found some wonderful spots for your photos and helped you feel at ease throughout the session. We hope you love the final photos just as much when you receive them, and we’ll be sure to share your kind words with Miraç! 📸✨
We’d love to capture more of your special moments with our photoshoots in destinations around the world! 🌍📸
D
Dipali_T
August 23, 2026 · via Viator
Never got pics- it's a scam
they never shared pics, we contacted operator and viotar many times to get refund if they can't share pics
C
charlesgK6338GG
August 20, 2026 · via Tripadvisor
thank you!!!
we really really enjoyed! thank you Daniel for everything!!! Daniel was understanding, easygoing and made sure we were comfortable while taking our pics!!! he even gave us extra time for free so we can get perfect shots in another place!! thank you Pillip as well for taking pics of us!!
we were really happy with the quality and professionalism of the pics!! we couldn't be happier
9
964banitar
August 7, 2026 · via Tripadvisor
Venice family photoshoot with Picster
We had a wonderful photoshoot experience with Picster! ✨ From start to finish, everything was smooth, professional, and enjoyable.
Our photographer was extremely friendly, patient, and accommodating, making us feel comfortable and relaxed throughout the shoot. He did an amazing job capturing beautiful, natural moments and was great at guiding us with poses and expressions.
We were really happy with the quality of the photos, the overall service, communication, and attention to detail. The entire experience was seamless and exceeded our expectations.
Highly recommend Picster to anyone looking for a professional, fun, and memorable photoshoot experience! 📸❤️
V
Voyage62927657506
August 4, 2026 · via Tripadvisor
Family photos
We had a fantastic photo shoot with Cecilia in Venice near the Rialto area. She was warm, friendly, and made us feel comfortable from the start. She gave us great options for locations and poses, and the whole experience was seamless, professional, and enjoyable. We highly recommend Cecilia to anyone looking to capture beautiful memories in Venice!
T
Trent_H
July 31, 2026 · via Viator
Never received the pictures
I was told there was a software issue that was causing a delay. But I had to ask about it. I was told we would be pushed to the front of the line to get our pictures. That’s been 11 days and now they aren’t responding at all. It was our 25th anniversary and we were looking forward to the pics. It does not appear they have plans to send me the photoshoot we paid for, since they haven’t responded since me email. Very unfortunate. Hopefully Viator will at least reimburse me.
K
Kathleen_L
June 26, 2026 · via Viator
Horrible quality - horrible customer service - do not book!
BUYER BEWARE! Do not book a photoshoot with this company. The images I’ve received are horrible! They were heavily edited, sharpened, pixelated and super low quality. The photographer did a horrible job shooting the images. We paid for an hour photoshoot with 50 high quality images. The images we received are NOT high quality. They were out of focus, blurry, soft and pixelated. First of all, it took 4.5 days for us to Receive the images back, not 1-2 days as advertised. I reached out to the team and they were not good with responding. I had to beg and plead to get a response. Once I finally received the photos, I immediately complained and messaged them asking for a full refund. They took days to go back and forth and I had to message a few times to get a response. They wasted our time and money and left us very disappointed with what was supposed to be wonderful memories from our Italy vacation. I can’t even print a 5x7 because of the horrible quality. Their response and I quote,
“We've reviewed the files with our editing team. Based on their assessment, the pixelation you're seeing is already present in the original files we received from the photographer, before any editing was applied. Unfortunately, we did not receive RAW files for this shoot, only JPEG files, which limits how much image quality can be recovered during editing. To improve the overall result, the editor applied sharpening adjustments, but the quality of the original files ultimately sets a limit on what can be achieved.
We want to be transparent that while we can request a re-edit, it would not significantly improve the sharpness or resolution of the images because those limitations originate from the source files themselves.
We understand this is not the outcome you were hoping for, and we truly appreciate you taking the time to bring your concerns to our attention. We will also be documenting your feedback internally and reviewing the photographer's work from this shoot so our team can take this into account moving forward.”
They even admitted it was the photographers fault but still will not give me customer courtesy of a full refund. They didn’t offer me any other option. Just said the photos are subjective and it’s my fault I am not happy with them. I am also a professional photographer and if I sent photos like these to a client, I would be ashamed. I would definitely offer a re-do or something. They didn’t offer me anything. They said, “ We completely appreciate that photography is subjective and understand the images may not have matched your personal expectations. However, after reviewing the original files and the final gallery, we don’t believe there are any technical or quality issues that would justify a full refund.”
They already admitted previously that the photographer didn’t do a great job when they said the pixelation are in the original images. I know as a photographer that there is only so much editing that can be done to fix horrible quality images. And this is the case. I think my request of a full refund is an acceptable request. We wasted time and money on these lifetime memories and now we are left with some images that you can barely make out who is in the photo. It is very disappointing.
事業者からの返答
We respectfully disagree with this review.
After carefully reviewing both the original files and the final gallery, we found no technical or quality issues that would justify a full refund. While we explained the characteristics of the source files in the interests of transparency, this was not an admission that the photographer or service was at fault.
We also note that we responded to an exceptionally high volume of correspondence throughout this case. With well over 100 emails exchanged, we did our best to address your concerns, but we are unable to respond immediately to every message while supporting thousands of customers.
Although we appreciate that photography is subjective and understand the images did not meet your personal expectations, we stand by our assessment and the service provided.
M
Michelle_L
June 18, 2026 · via Viator
Captured our first time in Venice
On a whim I booked this experience to get a few family pictures while in Venice. The agency contacted me in advance to ask for what I was looking for and the photographer was also in contact ahead of time. We met in a central location and got to the session. I had a 30 minute session and we were able to include multiple locations which was nice. We had a 9am session and the photographer found ways to keep crowds out of the background. We got our pictures the next day via a secure link and they came out great! I was really happy we decided to do this and it may be a new thing we do as a family each time we travel. The pictures were so much. Nicer than doing selfies as a family. While in Venice you should do this!!!