Michele was very personable, and gave us good background of Osaka history and current life in unaccented English. She picked us up at the court and made sure we knew our way back to the ship on the tram line.
事業者からの返答
Thank you for your 5-stars. We really appreciate your review, and know it will help other travelers to Japan.
D
Debra_E
November 26, 2025 · via Viator
Osaka Tour - Fun & Educational
Michelle did a great job tailoring our Osaka tour to “must see” locations and sprinkled in a few hidden gems in between stops. She can adjust the pace from fast to slow wherever desired. We asked her many questions and enjoyed her explanations of Japanese culture both past and present. She has outstanding American English and a bubbly fun personality.
事業者からの返答
Thank you for your review. We always appreciate reviews that not only helps us understand our guests more, but also helps our future guests understand the vibe of our company. We are glad you enjoyed your experience with us.
H
Helen_Y
October 25, 2025 · via Viator
Guide didn’t show up
Guide claims she showed up but we waited for an hour and no one showed up. We paid $390 for two people and received nothing. Do not book with Viator. Viator refused to refund our payment.
事業者からの返答
Hello, this is Michelle (the guide that was to meet you), and I am personally responding to your review.
Thank you for your feedback, and am very sorry you feel that I was the one who did not show up.
*Our time to meet was at 9:30am, and I messaged you multiple times (via Viator, Whatsapp, and cell phone directly), between 7:45am and 9:50am, with no response. (I have documented proof)
Finally at 12:14pm, I get the first message from you on Viator, and shortly after one message on Whatsapp, stating that you had been waiting for me for 1-hour, from 9am to 10am.
I am wondering why there were no messages to me between 9am and 10am?
Or asking Viator, (as you did after-all, but after noon, well after our tour time).
Also we were to meet at 9:30am, and am wondering why you were waiting for me since 9am (stating that you were wondering where I am).
When I had to mark this tour as a no-show, I had documented proof of all my communication attempts, as well a photo of the port, with clock in the background, showing that I was there at the port. Meta data on the photo can show this.
I also spoke to a port attendant, notifying them that I was looking for guests, for in case guests asked them for help looking for me.
There was some confusion with this booking as well.
You let me know once we communicated, that I was supposed to take you both to the airport...
...but the tour booked was from the Kobe Port, to Osaka, and back to Kobe City again.
I am sorry that this was not a good experience for the both of us.
From you feeling that I simply did not show up, and having a bad feeling for your day, of me, or Viator...
....and for me to have shown up and trying many different ways to find you both, only to not succeed and hope that you both were okay.
J
Josh_T
October 7, 2025 · via Viator
Michelle was incredible!...
Michelle was incredible! This was easily one of the best tours we’ve taken, and she’s one of the best guides we’ve had across all the countries we’ve visited. Her energy, knowledge, and love for Osaka made the city come alive in a way we’ll never forget. From hidden local spots to the stories behind Osaka’s food and culture, every part of the experience felt authentic and personal. We left with a much deeper appreciation for the city and can’t recommend this tour enough!
事業者からの返答
Oh wow....we are very happy to hear that City Panorama and Michelle was able to give you such a great memory of your Japan trip.
Authentic local expertise, personal, and great synergy between guide and guest is exactly what we strive for.
Thank you for such a detailed review; we really appreciate it.
3
311ivettes
October 7, 2025 · via Tripadvisor
Our tour in Osaka
Michelle, our guide, was excellent. She took us to the Osaka castle using public transportation which was an experience. She also took us to several other places offering much information. She speaks perfect english which is a plus. She’s knowledgeable and very personable. Would highly recommend her.
事業者からの返答
Thank you for your review. It will help guide others who may be interested in this tour as well. We are glad that you had an enjoyable time in Osaka, and enjoyed Michelle so much as your guide.
M
michellemB3333XZ
August 19, 2025 · via Tripadvisor
We booked City Panorama again
We enjoyed our tour experience with City Panorama so much the last time, that when visiting Japan again with our friends, we had to book with them again.
This tour is tailored to what our group is most interested in, and there was just enough information to have us dive deeper into our Japan experience, without it feeling like a school trip. It was another fun experience. Thank you
1人が参考になったと回答
事業者からの返答
Thank you for your review.
We are glad you enjoyed your experience so much that you wanted to be guests of ours again. We appreciate it.
T
TravelMom888
July 8, 2025 · via Tripadvisor
History, laughter, and good eats in Osaka
Michelle is a fantastic guide who communicated well from initial booking to our meet up during our cruise stop in Kobe. Her English is perfect since she’s American Japanese. She tailored our day based on our interests (ie beauty/ skincare for my daughter and local eats for my hubby) plus we hit all the key sites such as Osaka Castle, Dotombori, Namba, and more! It did rain for a little bit and the upside was it cooled down the July heat and reduced crowds. We learned history, fun facts, and the best place to taste Kobe beef. Thanks for an incredible day!
1人が参考になったと回答
事業者からの返答
Thank you for such a detailed review of not just your experience in Osaka, but also your Osaka guide Michelle. We are glad that you and your family were able to get a lot of personalization out of your private tour.
M
minis656
June 5, 2024 · via Tripadvisor
Osaka from Kobe port
We docked in Kobe, then took the train to Osaka. It was closer than we expected. We visited what was on our must-go, to Osaka Castle, Kuromon Market, Dotonbori. Michelle then suggested a couple other places, including a temple that uses its followers ashes to create their statues.
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We enjoyed all that we saw, as well enjoyed Michelle’s energy and sense of humor. She gave us an in-depth view of Japan besides the tourists spots too. Highly recommend her.
1人が参考になったと回答
事業者からの返答
Thank you for your detailed review. This helps everyone know what to expect.
We are glad you really enjoyed Michelle as your guide as well.
S
Scott_G
May 29, 2024 · via Viator
Osaka With a Local tour.
Our tour guide, Michelle, was fantastic. She gave us great recommendations for sites to visit, where to eat, gave lots of information about Japanese culture and helped us quickly navigate trains. Really terrific!😀
事業者からの返答
I am glad you all enjoyed your trip with Michelle.
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Thank you for your detailed and nice review 😊🙏
Michelle really loves her Kansai area, and cares about her guests receiving top notch experiences. 😊✨
D
dianefik
April 3, 2024 · via Viator
Well done Michelle! Thanks for all you did for us.
We met Michelle at the JR Kobe railway station and we took the train to Osaka. First stop was the Osaka Castle and then the busy, busy downtown market area. We had Sumo Wrestling tickets we had to pick up and Michelle was an angel helping us to finally pick them up for the tournament next day. I was ready to give up due to the complexities involved, but Michelle persevered and she was successful. Lastly our visit to the Isshinji Temple was amazing.
事業者からの返答
Thank you for this lovely review.
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We are glad your Sumo tournament worked out after-all 😀
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Yes, Michelle will go beyond to make your Japan experience the best it can be 😊
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