Tour guide never showed up at pickup spot, waited 40 min with 2 other people. Then was declined a refund
事業者からの返答
We would like to clarify that the tour operated as scheduled and the bus departed on time at 8:50AM from the pickup location selected in your booking. Unfortunately, you were not present at the departure time. The bus cannot wait for absent passengers, as this would delay the entire group. For this reason, the booking was considered a no-show and was not eligible for a refund.
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Alice_W
September 18, 2026
10/10 unforgettable experience ⭐️
Could not recommend this experience enough! Had an absolutely unforgettable day with Alejandro and the Hola Trip team. I took the hiking option. Absolutely amazing views of the landscape and a super interesting trip into the caves. Alejandro had some great facts, stories and jokes along the way. After a challenging hike we had a chance to take pictures at some fantastic view points then finishing off in the hot springs. A truly unforgettable day! 10/10 would recommend to a friend 🫶🏻
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Alexandra_H
September 16, 2026
Thermal pools and scenic spot
It was so good! Paco was so kind and funny. He was also very knowledgeable about every spot we went to
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Thomas_C
September 16, 2026
Quaint Montanejos Village and Gorgeous Healing Baths
Great hike to Montanejos and thermal pools were gorgeous. Guides Alejandro and Arturo were amazing with high energy, good knowledge, perfect attitudes, and funny jokes. There was nothing they could have done better.
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TopherR3
August 29, 2026
Great Experience
Fun experience and a friendly guide. Definitely worth the trip!
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Bri_S
August 23, 2026
Great views, fresh air, cold water, and opportunity to meet new ppl.
This isn’t your walk in the park, at times it is slippery and steep, if you like that sort of thing then this is for you. My friend and I went with a group of ppl and many of us slipped and/or got injured due to being unprepared. Make sure to have hiking or grippy shoes, a flashlight (since you may go cave exploring), water, snacks (there are some shops along the way), water shoes (for rocks at thermal pool), bathing suit, and towel to dry off. The thermal pools were crowded and the water was cold which was unexpected (there were some pockets of warm water). The views were great and we meet some cool ppl too. Not sure if I’d do this again but i recommend to try this at least once!
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G6194BLmichaelb
August 22, 2026
Excellent kayaking experience and enjoyable thermal pools—with one important tip
We booked a full-day excursion from Valencia that combined kayaking with a visit to the thermal pools. The coach pick-up point was about a 20-minute walk from Valencia city centre, near Colón metro station. The journey to the excursion area took approximately 90 minutes by coach. The coach was comfortable but nearly full, with very few empty seats on our trip. After arriving, we took a short minibus transfer to the lake for the kayaking portion.
The kayaking was the highlight of the excursion. The team was friendly, knowledgeable, and well organized. Our guide gave us a clear safety briefing, answered our questions, shared some of the lake’s history, and even provided a complimentary waterproof phone case. She struck a good balance between guiding the group and giving us time to enjoy the surroundings independently.
The kayaking lasted around two hours and proceeded at a relaxed pace, so it was not overly strenuous. We visited two main locations, with opportunities to swim and jump from a low rock ledge. The water was cold during our visit but still refreshing.
The thermal pools are also a lovely place, but there is one important tip: move away from the busy main area near the entrance. That section was noisy and crowded during our Saturday visit, which initially made the pools seem underwhelming. Walking farther along the path led us to quieter, cleaner areas with more room to swim, relax, and appreciate the surroundings. Exploring beyond the main pool is what makes this part of the trip genuinely enjoyable.
Bring plenty of sunscreen, drinking water, a hat, protective water shoes, a large towel, and some snacks. There was nowhere to buy water during the kayaking portion. Goggles were not particularly useful because the water was too deep to see much.
Overall, this was a very enjoyable excursion. The kayaking was excellent, and the thermal pools were well worth visiting once we moved beyond the crowded main area.
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Mohamed_S
August 13, 2026
We did the hike, it was...
We did the hike, it was quite difficult hike, yet made the dip in the water something to look forward to.
Having water shoes is a plus, as the spring floor is shallow and rocky. The bus (transport) situation was little chaotic, with leaving valuables or having to hike with them. Packing light would be highly recommended.
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Wogan_D
August 9, 2026
Great place to visit
The activity itself is amazing and worth the visit.
My review is based on my experience with this tour.
Arrival/ checkin: chaotic and not much communication. We waited 20 min and then I had to ask several guides what we are waiting for and what bus is ours. A simple ticketscan and/or assigning people to their busnumber would really help.
We booked the relax tour with surprise stop and no hike. Visiting Montanejos 15 min and le banos. The Montanejos visit was nice but it was an intensive mountain climb hike upstairs and down. View was nice but it was a commercial stop to buy drinks on top of the mountain at a bar.
We arrived at the thermalwaters 3 hours from pickup at 11:30 and stayed there untill 15:10. It was quite long and I would suggest bringing your own food. There is 1 cafe there but not that great and pricy.
The surprise stop was the waterfall visit. But having 1 hour there is really too short. I would suggest less time at the thermalbaths and more time at the waterfall.
The host self Arturo is kind and funny. Would recommend this tour but better communication what to expect would make it way better.
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Caroline_G
August 6, 2026
This is such a great...
This is such a great experience for all ages , the rafting was brilliant and lots of laughs , the scenery amazing and guide Iara was very helpful - highly recommend doing this tour when in Valencia
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