コモ湖発のプライベートクラシックボート体験

Dear Tonya, Thank you for sharing your feedback! We are glad to hear that you enjoyed the beauty of Lake Como and that you found our meeting instructions clear and helpful. We are sorry, however, that the experience did not fully match your expectations. We would like to clarify a few points. The boat used for this experience is exactly the boat shown in our listing, and the experience is operated exclusively with this boat. We always aim to present the boat accurately through the photos and description provided on the platform. Regarding the €50 fuel charge, we would also like to clarify that this cost is clearly communicated throughout the booking process. The information is available before booking, during the reservation process, after the booking is confirmed, on the ticket, and in the messages sent through the platform and to the guest’s mobile phone. We therefore always do our best to ensure that all costs are transparent and known in advance. As for the stops along the tour, these are part of the experience and are intended to allow our guests to discover and learn more about the beautiful villas and properties along Lake Como. We are sorry if this was not the type of experience you were expecting. We regret that, had you known more about the boat beforehand, you might have chosen a different experience. Nevertheless, we remain confident that the experience provided was consistent with the information and images published at the time of booking. Thank you again for your feedback, and we hope that despite these misunderstandings, you were able to enjoy the spectacular views and beauty of Lake Como. We wish you all the best, Shusciu Nautical Division

Thank you for sharing your feedback. We are sorry to hear that you felt disappointed with the experience. However, we would like to clarify that the boat used for this experience is always the same boat shown in our listing. We operate this particular experience exclusively with one boat, and there is no alternative boat provided for these bookings. We understand that choosing the right boat is an important part of the experience, which is why we make every effort to ensure that the photos published on the platform accurately represent the boat guests will receive. After reviewing the information and images associated with your booking, we can confirm that the boat provided corresponds to the boat shown in our listing. We always aim to provide clear and accurate information so that our guests can make an informed decision before booking. We wish you all the best, Shusciu Nautical Division

Dear Wilnelia, Thank you for sharing your feedback! We are sorry to hear that your experience did not fully meet your expectations. We would like to clarify once again that the boat used for this experience is always the same boat shown in our listing. We only operate this tour with one boat, and there is no alternative boat used for this experience. The boat you saw online when making your reservation is the same provided for the tour. And after reviewing the photo you sent us, we can confirm once again that it matches the images published on the platform. Regarding the fuel charge, we would like to clarify that this information is not hidden and is clearly communicated throughout the entire booking process. The fuel cost is visible before booking, during the booking procedure, after the reservation is confirmed, on your ticket, and also in the messages sent through the platform and to your mobile phone. Therefore, all customers have access to this information before taking part in the experience. We always aim to provide clear and transparent information so that our guests can make an informed decision before booking. We regret that there was a misunderstanding regarding these points, but we remain confident that the experience provided was exactly as advertised. We appreciate your feedback and hope that, despite these misunderstandings, you were able to enjoy your time on Lake Como. We wish you all the best, Shusciu Nautical Division

Thank you for your lovely review! We're so happy to know that you had such an enjoyable experience and that you appreciated the beauty of Lake Como during the evening. Sunset is one of the most magical times to be out on the water. We truly appreciate your recommendation and look forward to seeing you again. Wish you all the best, Shusciu Nautical Division

Thank you for your review! We're very happy to hear that you enjoyed your tour and that our captain made your experience even more enjoyable. We understand your observation regarding the fuel charge. Just to clarify, the fuel cost is shown before completing the reservation, during the booking process, and it is also included on the purchase confirmation. We always aim to keep all costs as clear and transparent as possible. We hope to have the pleasure of welcoming you again! Wish you all the best, Shusciu Nautical Division

Thank you for your feedback! We are sorry to hear that the experience did not meet your expectations. We would like to clarify a few important points for future guests. The boat used for your tour was the one booked and corresponds to the category and photos shown on the Viator listing. We do not substitute boats with different models unless previously agreed with the customer. 😉 Regarding the fuel surcharge, this is not a hidden fee. It is clearly stated on the Viator listing before booking, during the booking process, on your booking confirmation, and again in the message we send the evening before the activity. The €100 fuel charge for your tour was exactly the amount indicated on the ticket. As for the tour itself, our skippers are happy to point out the main villas, landmarks, and interesting locations along the route. However, this experience is primarily a private boat tour, designed to let guests relax and enjoy the beauty of Lake Como, rather than a guided historical excursion. We are sorry that the lake conditions were rough during your trip. Lake Como is a public lake where ferries and other boats operate throughout the day, and water conditions can vary depending on traffic and weather. Unfortunately, this is beyond our control. We always strive to provide a professional and transparent service, and we regret that your perception was different. We wish you all the best and thank you for sharing your feedback. Shusciu Nautical Division

Thank you for your feedback and for your kind words about the boat trip and our captain. We're delighted to hear that you enjoyed the experience. 😊 We would, however, like to clarify one important point regarding the fuel charge. The €50 fuel fee is not a hidden cost. It is clearly stated on the Viator booking page before you book, during the booking process, on your booking confirmation/ticket, and again in the message we send the evening before the activity. Unfortunately, it seems this information was simply overlooked. If you have any doubts about how this information is displayed on the platform, we recommend contacting Viator directly, as they manage the booking interface and the information shown to customers. Thank you again for your feedback. We truly appreciate it and hope to welcome you back on Lake Como in the future! Shusciu Nautical Division

Grazie per la bella recensione! Siamo davvero felici che abbiate vissuto un'esperienza così speciale esplorando il Lago di Como. Speriamo di rivedervi presto per un altro tour indimenticabile! Vi auguriamo il meglio, Shusciu Nautical Division

Hi Aidan!😊 Thank you for your lovely review! It means a lot to us that we could be part of such a special occasion. We really hope to see you again in the future! Wish you all the best, Shusciu Nautical Division

Dear Terry, Thank you for your kind review. We are delighted to hear that you had such a positive travel experience. It seems your comments may refer to a different property or service, but we truly appreciate you taking the time to share your feedback. Wish you all the best, Shusciu Nautical Division