Find another operator, there are lots and they have to be better than Shusciu!
Boat was late to arrive, plenty of excuses but no sorry. Boat was not in the pictures on Viator, 5 people would be a huge squash.
事業者からの返答
Thank you for sharing your feedback. We’re genuinely sorry that some aspects of your experience did not meet your expectations.
We would like to clarify that you were notified in advance of the delay, and we shared videos from the port to show the situation firsthand. Due to police controls, a significant number of boats were temporarily stopped in the port, creating congestion and delays that were outside of our control.
With regard to the boat, it is specifically intended and approved for up to 5 passengers. While we appreciate that everyone has different expectations regarding space, five guests are within the boat’s designated capacity.
We always strive to offer a transparent and professional service, and we appreciate your feedback as it helps us continue improving our guests’ experience.
We hope to see you again soon! Shusciu Nautical Division
R
Robin_R
August 17, 2026 · via Viator
Very Disappointing Experience – Unprofessional and Rude Staff
On the morning of our booking, we received a message informing us that there would be a 20–30 minute delay due to a busy port. However, in the end, we received our boat almost one hour later than the booked time, which significantly affected our schedule for the day.
The introduction was given in very broken English, making it difficult to understand the instructions. On top of that, the boat was quite dirty, both inside and outside.
Unfortunately, the experience became even worse when we returned the boat. Another boat from the same company almost crashed into ours. The other boat came extremely close to ours, and the staff member inspecting our boat immediately started shouting at me and behaving in an extremely rude and unprofessional manner. The two employees were then speaking to each other in Italian, and our staff member claimed that the boat and engine were probably damaged and that we would have to pay for the damage.
Only after the other employee confirmed that there was no damage did the situation calm down. Despite the way I had been treated, the staff member did not apologize or even say goodbye.
It was nice to spend the day on Lake Como, but unfortunately, the overall experience with this company was very disappointing. The staff were rude and unprofessional, and the delayed start, poor condition of the boat, and unpleasant return process made the experience far from enjoyable.
Also, be aware that fuel is charged separately at €25 per hour of rental, which is an additional cost to consider when booking.
Based on our experience, I cannot recommend this company.
事業者からの返答
Dear Robin,
Thank you for taking the time to share such detailed feedback. We are genuinely sorry to hear that your experience did not fully meet your expectations.
Regarding the delay, unfortunately, we are currently in the middle of high season, and the port can become extremely busy. As we are not the only company operating from the pier, we sometimes have to wait for our turn before we can depart. Unfortunately, this is something beyond our control and the exact waiting time cannot always be predicted. We always do our best to minimize delays and keep our customers informed throughout the process.
Regarding the cleanliness of the boat, all our boats are thoroughly cleaned every day before being handed over to our customers. We are therefore sorry to hear that you found the boat dirty. Given the high season and the continuous turnover of customers, it is possible that some dirt appeared shortly before your departure, as the boat had been used by other guests earlier that day. Nevertheless, we take your feedback seriously and will remind our team to pay particular attention to this.
As for the situation upon your return, we are sorry that the interaction left you feeling uncomfortable. Safety and respect towards our guests are extremely important to us. We are glad, however, that after checking the boat and engine, it was confirmed that there was no damage and that no charge was made.
Finally, we would like to clarify the fuel charge. The €25 per hour fuel fee is not a hidden cost. It is clearly stated on the Viator booking page before booking, during the booking process, on the booking confirmation/ticket, and again in the message sent to customers the evening before the activity. We understand that additional costs are an important consideration when booking, which is why this information is provided in advance.
We sincerely appreciate your feedback, even though we are sorry that your experience was not the one we aim to provide. We will take your comments into consideration as we continue working to improve our service and provide our guests with the best possible experience on Lake Como.
We hope to see you again soon! Shusciu Nautical Division
J
jamesmF6115OT
August 9, 2026 · via Tripadvisor
An unforgettable experience
An unforgettable experience. Good value, and Matteo who met us was friendly and helpful. The evening we went, the lake was particularly choppy, making it initially quite hard to steer, though it calmed down once we were some distance beyond Como city itself, and we found our stride. A beautiful way to see the beautiful lake, and pinpoint where you're staying and all the places you've been.
事業者からの返答
Thank you so much for your wonderful review! We’re happy to hear that you had an unforgettable experience and enjoyed discovering Lake Como. We’re glad that you were able to relax and fully enjoy the beautiful scenery.
There’s no better way to explore the lake and discover its beautiful towns and landscapes from a different perspective!
We hope to see you again soon!
Shusciu Nautical Division
9
995krisd
August 6, 2026 · via Tripadvisor
A fantastic experience
It was the first time I sailed with sun boat, it was just fantastic.
I got clear and simple explanations and instructions, the rest went by itself. Definitely worth repeating!
事業者からの返答
Thank you for your kind review! We're so happy that your first time on a boat was such a great experience. We can't wait to welcome you back for another adventure on Lake Como.
We hope to see you again soon!
Shusciu Nautical Division
S
Samuel_A
August 4, 2026 · via Viator
Amazing service! Easy to...
Amazing service! Easy to drive, hardest part of it was the parking. The gentleman was very helpfull!
事業者からの返答
Thank you for taking the time to share your experience. We're happy to hear that you found the boat easy to operate and that our staff provided helpful assistance. We appreciate your feedback and are glad you had an enjoyable day on the lake.
We hope to see you again soon!
Shusciu Nautical Division
G
GrandTour49085378278
August 1, 2026 · via Tripadvisor
Efficient
Easy to get to, concise instructions and helpful instructor who got us out on the boat quickly. Boat was in good shape and more than spacious enough.
事業者からの返答
Thank you for choosing us and for sharing your experience! We’re delighted that everything, from the clear instructions to the condition of the boat, met your expectations.
We hope to welcome you back on Lake Como soon!
Wish you all the best,
Shusciu Nautical Division
I
Ingrid_D
July 27, 2026 · via Viator
Not bad
Not bad but 1 hour is too short, I recommend a little more in order to enjoy it.
Warning ⚠️ unpleasant surprise upon our arrival, we had to pay 25 euros extra for fuel... Not cool....
Yes, the staff is super welcoming!
事業者からの返答
Dear Ingrid,
Thank you for your review and for your kind words about our team! 🤩
We're sorry the fuel charge came as a surprise. It is not a hidden fee, but a standard operational cost that is clearly stated throughout the booking process, including on your ticket.
We're also sorry that one hour felt too short to fully enjoy the experience. Lake Como has so much to discover! We'd be delighted to welcome you back in the future, and next time we recommend booking a little longer so you can relax and make the most of your time on the lake. 🥰
We hope to see you again soon! 🍀
Shusciu Nautical Division
K
Khalid_A
July 23, 2026 · via Viator
Excellent service
Great experience. Simple registration process. Very good service, explaining the rules of boating to me to stay safe and have a fun experienc.
事業者からの返答
Thank you for your kind words! We're so glad you enjoyed your experience and appreciated our service. Making sure our guests feel safe, informed, and ready to have fun on the lake is always one of our top priorities.
We look forward to seeing you again soon!
Wish you all the best,
Shusciu Nautical Division
E
Escape00421712948
July 12, 2026 · via Tripadvisor
Cool.
Very friendly, however it was not very clear that we had to pay on-site in addition to the reservation, 25 euros per hour for the boat fuel.
事業者からの返答
Thank you for your feedback! We're glad you had a great experience with us. To ensure transparency, the fuel cost is clearly stated in the booking details before the reservation is confirmed. We hope to welcome you back to Lake Como soon!
Wish you all the best,
Shusciu Nautical Division
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robertbH5643PW
July 8, 2026 · via Tripadvisor
Would recommend, professional and friendly
We got to meet the boat guy after a quick chat via whatsapp and a call from him. He was kind and friendly. We set up the contract and payed the rest off our bill. No extra unwanted charges. He gave us a short explanation and off we got. We got stopped by the police by boat shortly after departure. Quite exiting, but everything was good, so great reassurance that this provider is legal in operation. We had a great time on the water. I recommend it. The offer was Cheaper than the rest of the competitors in como, but there are a few cheaper options around the lake.
事業者からの返答
Thank you for sharing your experience with us! We're glad everything went smoothly, from the booking process to your day on the water. Providing a safe and enjoyable experience is always our goal. We hope to see you again soon for another day on the lake.
Wish you all the best,
Shusciu Nautical Division
