レドンドビーチのグラスボトムボートライド

Hi Melanie, thank you for your feedback, and we’re glad to hear you found our crew friendly! We’re sorry the experience wasn’t quite what you envisioned. Glass-bottom boats come in a few different designs. Rather than looking down through glass in the floor from above, our boat has an underwater viewing room where you actually walk below the waterline and sit right next to the viewing windows—almost like being inside an aquarium. This gives you an up-close view of the fish rather than looking down at them from several feet above. Over the years, we’ve adjusted the timing of the trip to balance the underwater fish viewing, sea lions, harbor sights, and time on the water into our 45-minute experience. We understand that some guests would love even more time downstairs, though, and we appreciate the feedback. We’re sorry it wasn’t the experience you expected, but we appreciate you joining us and the kind words about our staff!

Hi Tim, Thank you for your feedback, and I’m sorry the boat wasn’t what you expected. One thing that’s unique about our vessel is that much of it is actually below the waterline. While it can look smaller from the dock, the boat is Coast Guard certified to carry 19 passengers and has a large underwater viewing room where guests walk downstairs to watch the marine life through the glass-bottom windows. That lower deck isn’t visible from the outside, which can make the boat appear much smaller than it actually is. We’ll continue looking for ways to better show that part of the experience in our photos and descriptions so guests know what to expect before they arrive. We appreciate you taking the time to share your perspective.